2016年北美最差（及最佳）机场

纽约在许多方面可能都处于世界领先位置，但其中绝不包括机场。

实际上，在今年的J.D. Power机场旅客满意度中，纽约三座机场中有两座被评为北美最差机场。

拉瓜迪亚机场和纽瓦克自由国际机场又一次分列倒数第一和第二，和11月份另一项调查的结果如出一辙。本次调查总分为1000分，这两座机场分别得分649和669。经过逾3.6万名旅客评估，费城机场、芝加哥奥黑尔国际机场和波士顿洛根国际机场占据了最后五名中的倒数三、四、五席。

拉瓜迪亚机场一直声名狼藉，无论是破烂不堪的基础设施、史上少有的航班延误，还是过度拥挤的航站楼。它的坏名声甚至一度成为今年美国总统大选的话题。

J.D. Power调查负责人迈克尔·泰勒解释说：“它的现有航站楼每年要接纳1300多万名旅客，而它们的设计容量只有800万人。”

拉瓜迪亚机场的重建计划正在制定之中。

好的一面是，旅客们认为北美最好的三座大型机场在波特兰（俄勒冈州）、坦帕和拉斯维加斯；而印第安纳波利斯、水牛城（纽约州）和麦尔兹堡（佛罗里达州）在最佳中型机场中名列三甲。列入中型机场组的温哥华国际机场以微弱优势击败了多伦多皮尔森国际机场、蒙特利尔特鲁多国际机场和卡尔加里国际机场，成为加拿大最好的机场。

平均而言，参加J.D. Power调查的旅客表示，他们在中型机场的体验好于大型机场。在1000分的总分中，这两类机场分别得到了760分和724分。正如泰勒向彭博社解释的那样，中型机场一般不那么拥挤，在那里进出港确实往往更为方便。（财富中文网）

译者：Charlie

审校：詹妮

New York may be a world leader in many things, but airports just isn’t one of them.

In fact, of its three airports, two of them were named North America’s worst in this year’s J.D. Power survey on airport user satisfaction.

Once again, LaGuardia and Newark Liberty have, in that order, finished first in the race to the bottom—scoring just 649 and 669 out of 1,000 points respectively—as they had in a separate study released back in November. The collective judgment by over 36,000 travelers also condemned Philadelphia, Chicago-O’Hare and Boston-Logan to the bottom five, in that order.

LaGuardia has been notorious for everything from crumbling infrastructure and epic delays to overcrowded terminal buildings. The airport’s bad rep even briefly featured in this year’s presidential campaign.

“Those current terminals handle more than 13 million travelers a year,” explained Michael Taylor, who directed this survey for J.D. Power, “they were designed to handle only 8 million travelers.”

Plans to rebuild LGA are now underway.

Looking on the bright side, travelers found Portland, Ore., Tampa and Las Vegas to have the best large airports on the continent, while Indianapolis, Buffalo, N.Y. and Fort Myers, Fla. nabbed the top three in the medium airport category. Vancouver, listed as a medium airport, was found to be Canada’s best, edging out Toronto-Pearson, Montreal-Trudeau and Calgary.

On average, the travelers taking part in the J.D. Power survey found their experience through medium-sized airports better—760 points out of 1,000 to 724 for large airports. As Taylor explained to Bloomberg, using middle-sized airports, which tend to be less congested, is actually often easier.