谷歌智能音箱无法回答“耶稣是谁”，引发用户不满

谷歌（Google）在上周五发布声明称，谷歌智能音箱Google Home无法回答有关耶稣的问题，引发人们的怒火，公司因此禁止该设备回答所有有关宗教人物的问题。

据CNBC报道，有用户发现这款智能音箱无法回答“耶稣是谁”，却能回答关于佛祖、穆罕默德和撒旦的类似问题，这让他们大为光火。一些不满的社交媒体用户谴责谷歌“屏蔽”耶稣。

周五，谷歌搜索公共联络官丹尼·沙利文在推特上发布了一则声明，对此事进行了解释。声明称：“谷歌语音助手没有回答有关‘耶稣是谁’或‘耶稣基督是谁’这样的问题，并非因为不尊重，反而是为了保证对耶稣的尊重。语音助手的一些回答来自网络，而对于某些话题而言，语音助手回答的内容更容易受到恶意破坏和垃圾信息的影响。”

声明中表示，在问题得到解决之前，谷歌语音助手暂时无法回答有关宗教人物的问题。

有用户注意到谷歌语音助手无法回答“耶稣是谁。”这并非是因为不尊重，反而是为了保证对耶稣的尊重。语音助手的一些回答来自网络。对于网络内容更容易受到恶意破坏或垃圾信息影响的问题，语音助手可能不会进行回答。我们的声明全文： pic.twitter.com/7iu1D8FEEK

— Google SearchLiaison (@searchliaison) 2018年1月26日

谷歌以前就曾因为依赖“精选摘要”而陷入麻烦。“精选摘要”是在搜索结果页面顶部显示的精选信息。不准确和冒犯性的信息可能进入“精选摘要”，导致谷歌的智能产品重复发出煽动性的言论。

周五，对“女人都是坏人吗”这个问题，Google Home的回答令人不寒而栗。这篇文章很好地揭露了相关问题；我稍后会有更多解释说明，请浏览： https://t.co/EUtrx4ZFul pic.twitter.com/Ec8mEqx8Am

— Danny Sullivan (@dannysullivan) 2016年12月4日

用户称，现在，对于有关宗教人物的问题，Google Home会回答“宗教很复杂，我还在学习当中。”（财富中文网）

译者：刘进龙/汪皓 

Anger over Google Home’s inability to answer questions about Jesus led the company to bar the device from answering questions about all religious figures, according to a statement released last Friday.

Some users became angry when the smart speaker was unable to answer questions such as, “Who is Jesus?” but could respond to similar queries about Buddha, Muhammad and Satan, CNBC reports. Some unhappy social media users alleged that Google was “censoring” Jesus.

Danny Sullivan, Google’s public search liason, tweeted a statement by way of explanation on Friday. “The reason the Google Assistant didn’t respond with information about ‘Who is Jesus’ or ‘Who is Jesus Christ’ wasn’t out of disrespect but instead to ensure respect,” the statement reads. “Some of the Assistant’s spoken responses come from the web, and for certain topics, this content can be more vulnerable to vandalism and spam.”

Until the issue is fixed, according to the statement, all responses for questions about religious figures will be temporarily unavailable.

Some have noticed the Google Assistant wouldn’t respond for “Who is Jesus.” This wasn’t out of disrespect but to ensure respect. Some Assistant replies come from the web. It might not reply in cases where web content is more vulnerable to vandalism & spam. Our full statement: pic.twitter.com/7iu1D8FEEK

— Google SearchLiaison (@searchliaison) January 26, 2018

Google’s reliance on “featured snippets” — the pullout information that appears at the top of a page of search results — has gotten the company in hot water before. Inaccurate and offensive information can find its way into featured snippets, which has led Google’s smart products to repeat sometimes inflammatory comments.

Google Home giving that horrible answer to "are women evil" on Friday. Good article on issues; I'll have more later https://t.co/EUtrx4ZFul pic.twitter.com/Ec8mEqx8Am

— Danny Sullivan (@dannysullivan) December 4, 2016

Google Home is now responding to questions about religious figures with, “Religion can be complicated, and I am still learning,” users report.