美国航空公司服务质量最新排名

在The Points Guy的年度排名中，达美航空（Delta Airlines）取代阿拉斯加航空（Alaska Airlines），成为了美国最佳运营商。

这家旅游新闻网站的第三次年度榜单根据准点率、旅客满意度、价格、舒适度、航班取消和行李遗失等因素，对美国各大航空公司进行了从好到坏的排名。

边疆航空（Frontier Airlines）今年排在最后，较之去年下降了五名。

阿拉斯加航空过去两年都在The Points Guy的榜单中暂居榜首，今年掉至次席。2018年的第三名达美航空凭借93%的准点率和近乎为零的机票超售夺得桂冠。西南航空名列第三。

The Points Guy的创始人和首席执行官布莱恩·凯利在一份声明中表示：“这是美国航空公司里程碑的一年，这份报告的排名变动直接体现了业内的变革和旅客的偏好。我们的团队不知疲倦地根据如今旅客最为看重的特质，为国内航空公司的排名提供了这份出色的参照。”

夏威夷航空是今年表现转好最明显的公司，在榜单上提升四位来到第五名。它的排名之所以提升，准点率是最重要的因素。

与此同时，边疆航空的延误率达到四分之一，还有大量旅客投诉。这可能是因为有不少旅客因为机票超售而无法登机，或是因为该公司的乘务员会收取小费。

以下是完整榜单：

1. 达美航空

2. 阿拉斯加航空

3. 西南航空

4. 联合航空

5. 夏威夷航空

6. 美国航空

7. 捷蓝航空

8. 忠实航空

9. 精神航空

10. 边疆航空（财富中文网）

译者：严匡正

Delta Airlines has unseated Alaska Airlines as the nation’s best carrier, in an annual ranking by The Points Guy.

The travel news website’s third annual list runs down the nation’s major carriers from best to worst, based on a number of factors, including timeliness, customer satisfaction, pricing, comfort, cancellations, and lost baggage.

Frontier Airlines ranked last on the 2019 list, falling five spots from last year.

While Alaska held the top spot for the last two years in The Points Guy rankings, it fell to second place this year. Delta, which was third in 2018, stepped up its game, arriving on time nearly 93% of the time and rarely bumping passengers, to capture top honors. Southwest came in third.

“It’s been a milestone year for aviation in America, and this report directly reflects the changes in the industry and consumer preferences with shake-ups in our top rankings,” said Brian Kelly, CEO and founder of The Points Guy, in a statement. “Our team has worked tirelessly to create this preeminent resource for ranking domestic airlines based on what matters to travelers now.”

Hawaiian airlines shows the biggest comeback this year, climbing four places to fifth place. Timeliness of flights helped fuel that increase.

Frontier, meanwhile, saw one out of four planes delayed and a high number of customer complaints, perhaps due to the high number of passengers bumped from planes or because its flight attendants take tips.

Here’s a complete look at the list:

1. Delta

2. Alaska

3. Southwest

4. United

5. Hawaiian

6. American

7. JetBlue

8. Allegiant

9. Spirit

10. Frontier