弹性工作制如何取得实效

    MeetingMatrix International是位于美国新罕布什尔州朴次茅斯的一家通信企业。在这里，员工没有固定的上下班时间，而且可以享受没有限制的带薪休假，甚至可以自行选择是否参加会议。那他们如何完成工作任务呢？实际上，他们只关心一件事：结果。

    MeetingMatrix公司的高管认为，更长的客户支持时间，在经济衰退期间依然实现了销售额增长，而且员工无一人离职，这些足以证明，他们关注最终结果而非办公时间的做法是可行的。

    该公司CEO吉迈克尔•凯勒成：“如果把员工当作成年人来看待，那他们就会像个成年人一样去做事。”2008年，凯勒取消了公司的员工监控系统，转而采取更为灵活的方式。根据新制度的规定，“人们有能力掌控自己的事情，不需要接受从头到尾的密切监控。其实，在办公室环境中，员工所投入的工作时间与其工作效率不存在直接的联系。”

    日前，美国家庭与工作协会（Families and Work Institute）和人力资源管理协会（Society for Human Resource Management）公布了今年阿尔弗雷德•P•斯洛恩奖的获奖名单。包括MeetingMatrix在内的450家公司因在工作场所效率与灵活性方面的卓越表现而获奖。

    今年的获奖公司中，总成绩名列前十位的单位分别是亚利桑那州法律服务与教育基金会（Arizona Foundation for Legal Services & Education）、企业财务服务公司Bryson Financial Group、大代顿地区医院协会（the Greater Dayton Area Hospital Association）、招聘公司Humanix、咨询公司McGladrey、门罗创新公司（Menlo Innovations）、微软（Microsoft）、抵押经纪公司Rose City Mortgage、税务服务公司Ryan LLC，以及Shodor教育基金。

    At MeetingMatrix International, a communications firm based in Portsmouth, N.H., employees have no defined work schedules, unlimited paid time off, and meetings are optional. How do they ever get any work done? That's actually the only thing that matters: results.

    MeetingMatrix executives point to longer customer support hours, increased sales during a down economy, and 100% retention as evidence that their focus on the end results -- and not hours in the office -- works.

    "When you start treating people like adults, they start acting like it," says the company's CEO Jmichaele Keller, who in 2008 shelved his company's employee monitoring systems in favor of a more flexible approach. Under the new regime, "people have a lot of ability to shape what is going on in their world and not a lot of micromanaging.... There really is no direct tie in an office environment between the amount of time spent and the productivity of that individual."

    MeetingMatrix is among 262 organizations to win an Alfred P. Sloan award for excellence in workplace effectiveness and flexibility this year, the winners of which were announced today by the Families and Work Institute and the Society for Human Resource Management.

    The top 10 employers on this year's list, based on overall score, were the Arizona Foundation for Legal Services & Education, Bryson Financial Group, the Greater Dayton Area Hospital Association, Humanix, McGladrey, Menlo Innovations, Microsoft (MSFT), Rose City Mortgage, Ryan LLC, and the Shodor Education Foundation.