开会遭遇砸场子怎么办
|
一切都进展得很顺利。首席技术官在年度大会上的演示很给力，演示的大纲条理清晰，令人难忘，视觉效果堪比苹果公司（Apple）的新产品发布会，当然还有准确无误的“行军命令”。她告诉员工们为什么要当心，还有她希望他们做什么。 不过，接下来就到了问答环节。 坐在第七排的一位软件工程师想知道，为什么公司决定终止某款产品。这位工程师薪水不高，而且明显咖啡因摄入过量，有点亢奋。然后，他还想听听公司一家亚洲供应商的劳动者权益问题。接着，他又想起另外一件事，就这么连珠炮一般问个不休。 这些问题与首席技术官的演示风马牛不相及。但为了帮忙，她努力尝试回答他的问题，结果让自己陷入了无休止的唇枪舌战，很快看热闹的观众就已经完全不记得她之前讲过的重要信息。 捣乱分子有许多种，例如： •自恋型——享受当众发出自己的声音。 •弄虚作假型——所提问题或声明中包含错误信息。 •故弄玄虚型——声称自己掌握了某些信息，却不公布信息来源。 •全能“上帝型”——要求演讲者能够圆满回答他能想到的一切问题。 •机关枪型——连续快速提问。 但很不幸，受到商务礼仪的限制，我们不可能像脱口秀演员路易斯•C•K那样，对着捣乱分子怒吼一声：“闭嘴！”但你肯定不想被他们拖累。因为它关系到事情的优先顺序问题，必须保证会议的所有内容（包括演示和问答环节）都围绕既定目标进行。 那么，如果有听众想跟你辩论，或者武断地对你横加指责，你该怎么办？ •点到为止。快速应对带有挑衅性的问题，然后重新回到主题。 •场外解决。如果同一个捣乱分子一直想要控制对话，作为会议主持，你可以建议，我们必须按照计划继续进行，在讲话结束之后，我们可以单聊。 •换提问者。比如，你可以说：“我想听听其他人有什么想说的”，然后邀请其他听众提问。 •借助眼神。不要与捣乱者进行眼神接触，因为这会助长他们的气焰。可以看着其他听众。 为了在会议上传达自己的信息，你肯定花了大量的时间和经历。所以，绝对不要让自行其是的捣乱分子牵着你的鼻子走。 译者：刘进龙/汪皓 |
Everything went according to plan. The CTO's presentation at the annual conference grabbed the audience's attention with a memorable storyline, visuals worthy of an Apple new product launch, and unmistakable "marching orders." She told them why they should care and what she wanted them to do. But then came the question-and-answer period. An underpaid and over-caffeinated software engineer in the seventh row wanted to know why the company had decided to discontinue a certain product. And then he wanted to hear about the company's policy on worker rights at a supplier in Asia. And then he had another thing on his mind, and then another. None of this had anything to do with the CTO's presentation. But in an effort to be helpful, she tried to answer his questions, dragging herself into a contentious and lengthy back-and-forth that quickly made the audience completely forget all the important information she had delivered before. Hecklers come in many forms, among them: •The Narcissist - luxuriates in the sound of his own voice. •The Falsifier – asks a question or makes a statement containing incorrect information. •The Phantom – claims to possess information but won't reveal the source. •The Omniscient Authority - demands that you know the answer to any conceivable question. •The Machine-Gunner – asks several questions in rapid succession. Unfortunately, business etiquette prohibits you from unleashing your inner Louis C.K. and telling the heckler to "Shut the @#$!* up!" But you don't want to get dragged down the rat hole. It's about your priorities, and you want to keep the content (in both your presentation and the Q&A) focused on your goals. So if you're confronted with an audience member who wants to argue or pontificate: •Touch and go. Deal with the offending question swiftly and then return to your topic. •Take it outside. If the same miscreant keeps trying to dominate the conversation, say you need to move on to stay on schedule and offer to discuss the questions one-on-one after you've finished speaking. •Give others a chance. Say, "I'd like to hear from other members of the audience" and call on them. •The eyes have it. Don't encourage the filibusterer by continuing to make eye contact. Look at others in the audience. You did a lot of work to develop and deliver your message. Don't throw it all away by letting questioners with their own agendas seize control. |
