3招让老板听得进你的反对意见

    MPW内部网络是一个邀请最有影响力的商界女性及时解答职业与领导力问题的在线社区。今天的问题是：怎样提出与上司相反的意见？以下是罗德公关公司CEO步春歌的回答。

    我们应该大声表达出自己的观点，但有时你与老板的想法并不一致。把不同的意见摆在桌面上讨论，可以让我们直面问题并最终统一思想，否则团队就无法朝着同一个方向继续前进。而且，如果掩盖而不是解决矛盾，最终只会导致更严重的问题。市场瞬息万变，很多商业模式也在变化之中，因此，关于战略、方向和目标展开真刀实枪的辩论，在今时今日尤为重要。

    但是，我们应该采用何种方式提出相反意见呢？人们的性格各不相同，所以对待这种讨论的方式也总是有所差异。但我认为，对于这类谈话来说，有三个基本要素普遍适用。

    1）陈述事实。你为什么持有这种观点？为什么你看待这个问题的角度与老板不同？你应该在谈话之初就给出背后的分析思路。千万避免把你的想法表现得具有主观色彩或者带有情绪化色彩。

    2）深思熟虑。想清楚你和老板支持的两种不同方案的风险与收益。不要出现任何意想不到的突发状况！

    3）对你的建议负责。要清楚说明你可以做些什么，什么样的时间框架，需要多少资源。一定要具体、清晰。

    与老板观点相左时，最危险的事情莫过于表现得情绪化，或是不能清楚说明你反对的原因，或是对于各种可选方案混淆不清。如果你能避免这些陷阱，就能更有效地提出建设性意见了。（财富中文网）

    译者：珠珠

    MPW Insider is one of several online communities where the biggest names in business answer timely career and leadership questions. Today’s answer for: How do you disagree with your boss? is written by Kathy Bloomgarden, CEO of Ruder Finn.

    It is important to speak up, and this sometimes means disagreeing with your boss. Getting disagreements on the table make it possible to challenge a problem and gain alignment – without this, teams can’t move forward in the same direction. Also, tensions get buried and that eventually creates problems. With markets changing so fast, and many business models in transition, real debates on strategy, direction, and targets are extremely critical today.

    But how do you challenge the boss? Personalities are different so there will always be variations on how to approach this type of discussion, but I think there are three points that are essential to every conversation:

    1.) Present the facts.Start the conversation with an analytical assessment of how you came to your conclusion and why your perspective is different. Steer clear of framing your points as opinion or emotionally-based.

    2.) Think it through.Chart out the risks and benefits of both paths – your recommendation and that of your boss’. Don’t leave room for surprises!

    3.) Own what you’re suggesting.Be transparent about what you can deliver, over what timeframe, and what resources you will need. It’s important to be specific and clear.

    The most dangerous elements of disagreeing with your boss are emotionally charged conversations, lack of clarity on why you disagree, and confusion about the choices on the table. Don’t get caught in these traps, and your chances of having a productive talk will be greatly enhanced.