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专栏 - 苹果2_0

iPad 1的满意率高达95%

Philip Elmer-DeWitt 2011年03月16日

苹果(Apple)公司内部流传着一个老笑话,那就是史蒂夫·乔布斯周围是一片“现实扭曲力场”:你离他太近的话,就会相信他所说的话。苹果的数百万用户中已经有不少成了该公司的“信徒”,而很多苹果投资者也赚得盆满钵满。不过,Elmer-DeWitt认为,在报道苹果公司时有点怀疑精神不是坏事。听他的应该没错。要知道,他自从1982年就开始报道苹果、观察史蒂夫·乔布斯经营该公司。
ChangeWave在二月份进行的一项调查显示:70%的受访者对iPad“很满意”,25%的受访者“比较满意”。

    在iPad 2发布之前,调研机构ChangeWave对3091名会员进行了问卷调查,调查结果基本在大家的意料之内。

    • 在ChangeWave调查的早期采用型用户(early adopter)中,有意向购买平板电脑的人数比例有所上升,从去年11月份的25%升至27%。

    • 受访者对iPad的购买意向最高——82%的受访者倾向于苹果(Apple)平板电脑,偏好其它品牌的受访者比例为:摩托罗拉(Motorola)Xoom(4%);RIM Playbook(3%);三星(Samsung)银河平板电脑(3%);其它(8%)。

    • 用户对iPad 1的满意度之高可谓空前。95%的用户非常或比较满意;2%的用户有些不满意;0%的用户非常不满意;2%的用户“不清楚/不适用”。(还有1%显然是由于四舍五入被略去了。)

    同样在上周四,IDC发布报告指出2010年第四季度,iPad的市场占有率为73%,比第三季度93%的占有率有所下滑。史蒂夫•乔布斯日前曾宣称iPad在平板电脑市场的占有率超过90%,现在看来,他似乎在说谎。不过,IDC的统计和三星一样,是以出货量而不是购买量作为统计依据。[请参看《财富》(Fortune)网站“史蒂夫•乔布斯引用数据有误”一文。]

    ChangeWave发布的用户满意度和购买计划调查结果如下图所示。

    There were few surprises in the survey of 3,091 ChangeWave members polled just before the iPad 2 announcement.

    • Interest in buying a tablet among ChangeWave's early adopter types was up, to 27% from 25% in November.

    • Interest in buying an iPad was high -- with 82% preferring Apple's (AAPL) tablet to Motorola's (MOT) Xoom (4%), Research in Motion's (RIMM) Playbook (3%), Samsung's Galaxy Tab (3%) or Other (8%).

    • Satisfaction among owners of the first-generation iPad was nearly off the charts, with 95% either very or somewhat satisfied, 2% somewhat unsatisfied, 0% very unsatisfied and 2% Don't Know/NA. (The remaining 1% were apparently lost in round-off error.)

    Also released Thursday was an IDC report that showed the iPad with a 73% market share in Q4 2010, down from 93% in Q3. That would seem to give the lie to Steve Jobs' claim last week that the iPad has a greater than 90% share of the tablet market, except that IDC, like Samsung, is counting units shipped rather than units purchased. (See About that Steve Jobs misquote.)

    Below the fold: ChangeWave's satisfaction and purchase plan charts.

 

图片来源:ChangeWave

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