万豪酒店CEO的旅行小经验

生存技巧

    上世纪90年代初，年轻的诉讼律师阿尔恩•索伦森在协助剥离赫斯特酒店（Host Hotels）业务并且创立万豪酒店集团万豪酒店（Marriott International）的过程中给比尔•万豪留下了极为深刻的印象，随后为其所聘用。现在，索伦森已经是万豪酒店85年来第三任首席执行官，也是首位非家族成员担任的首席执行官。他一半的时间都在位于全球73个国家和地区的3,700家万豪旗下酒店之间往返奔波。他总是会在不期然间获得真知灼见，比如最近一次乘飞机时被困在了靠中间的座位里。他说：“如果我是这家航空公司的首席执行官，我会让我最好的智囊团赶紧想办法解决问题，重新为客户提供舒适的体验。”以下是他在商旅生活中学到的一些经验：

弃用笔记本电脑

    我旅行的时候只带iPad、iPod和黑莓手机就够了，这样能够节省出空间携带报告复印件等资料。我喜欢同时参考好几页书，这在电脑上难以实现。我在阅读上也有这个习惯，更偏好印刷版书籍。

提前预定

    航班信息应用GateGuru和旅行餐厅应用Urbanspoon等手机应用能够让旅行生活变得更便捷。我认为在不久之后我们就可以用智能手机预定客房服务，这样在办理完酒店入住手续后的几分钟内就能吃上我们提前预定的美食了。

拉开窗帘

    我踏入酒店房间后的第一件事情就是拉开窗帘，让光线照亮整个房间，顺便看一看窗外的风景。有一次，我入住了我们一家亚洲酒店的总统套房。当时，奥巴马总统刚刚退房。孩子们问我，他是否留下了脏袜子之类的东西。我们找了找，什么也没发现。

小费守则

    如果在某酒店住一到两晚，我认为给客房服务人员5美元小费就足够了。如果全家在同一间酒店房间内住上好几天，那么请考虑再多给一点小费。我通常会在临走时将小费放在床头柜上。

升舱秘诀

    获得升舱的诀窍早已不是秘密：出行时尽可能集中选择某几家服务商，越少越好。这样，你对他们的重要性就会大大提高，而他们也会更关照你。除此之外别无他法。

    译者：李玫晓/汪皓

Survival skills

    In the early 1990s, Arne Sorenson so impressed Bill Marriott as he navigated spinning off Host Hotels and creating Marriott International that Bill hired the young litigator. Today, as the third CEO in Marriott's 85 years -- and the first non-family member -- Sorenson spends half his time checking in to and out of Marriott's 3,700 properties in 73 countries and territories. He finds insight in the unexpected, as when he was stuck in the middle seat on a recent flight. "If I were an airline CEO, I'd have my best thinkers solve bringing comfort back," he says. Some other lessons from his mobile life:

Ditch the laptop

    I travel with just an iPad, an iPod, and my Black- Berry. It's all I need, and it leaves room for the hard copies of reports I carry. I like to refer to a number of pages at one time, which is difficult on a computer. Same with reading; I still prefer physical books.

Order ahead

    Travel apps like GateGuru and Urbanspoon make life on the road so much easier. With mobile devices, I think we'll soon be able to order room service from our smartphones so that a meal can be delivered minutes after we check in.

Let in some light

    The first thing I do in my hotel room is open all the curtains -- brighten up the place and look at the view. I once stayed in one of our presidential suites in Asia right after Obama, and my kids asked if he left anything behind, like dirty socks. He left nothing.

Rules to tip by

    If I stay somewhere for a night or two, I think five bucks is a nice tip for housekeeping. If a family is all staying in one room for more than a few days, consider tipping more. I usually tip at the end of my stay and leave the money on the nightstand.

Getting upgrades

    The secret to getting an upgrade is really no secret at all: Concentrate your travel with as few providers as possible. You'll be that much more important to them, and they will care more about you. There is no secret password you can use.