你肯定收到过一大推邮件,称赞你的团队工作有多么多么好。虽然这些邮件的出发点是好的,但其实大都就一句核心意思:感谢你的付出。
有没有更好的方式呢?下文将列举一些要点。
关于个人贡献为公司带来的良性影响,做一个个性化、定制式的记录和展示;
提供记录团队庆祝时刻和成员间溢美之词的“夸夸板”,整个团队的人都能随时看到、随时补充;
对于员工处理得当的工作内容,提供及时的正向反馈;
给员工送礼,得是送到心坎里的那种;
捐赠代替送礼——向慈善机构援助,契合公司价值观;
把员工的优异表现和公司文化、价值体系联系起来;
在工作安排上给予员工更多的信任和灵活性,提供诸如位置优越的停车位、儿童保育和老人护理等福利;
当被问及印象最深、最有意义的感激方式时,很少有人会想到豪华酷炫的礼品,相反,表达谢意时体现出来的真诚最能够让人铭记。
在一家科技公司人力资源部门工作的法比安•劳提尔说:“我收到过的最好的感谢,是在某次艰难的谈话之后,对方不经意的一句‘谢谢你’。”当时,一位高管主动对她表示感谢,感谢她在尤为艰难的时刻展现出十足的勇气,还夸赞称,她“分享批评的能力”让这位高管能更好地领导自己的团队。“这是一种真诚的感谢,感谢我所做的贡献以及对她产生的影响。这种感谢相当及时,当面说出而不是事后通过正式渠道发出——由此显得更加真实可贵。”劳提尔说。
做到这样,不仅能实现更好的管理,还能留住员工。职场咨询公司O.C. Tanner的研究显示,79%的离职员工表示,赏识的缺失是离职的一个主要原因。近三分之二的美国人表示,去年一整年中,他们得到认可的次数为:零次。
由于许多公司今年都无法举办节日派对,公司领导们表示,这个假期是一个重新思考这些活动最初意义的好机会。
“感谢员工不能靠一次性的节日派对、休假或临时奖金。”职场软件公司Ultimate Kronos Group(简称UKG)的首席执行官阿伦•艾因说,“马后炮是没有用的,我们要创造一种感谢的氛围和文化。”
他说,UKG计划明年投资3500万美元用于加强福利项目,作为对各个年龄段的员工为公司所做的卓越努力、贡献的认可。公司将为他们分担照顾家里老小的重担,例如,公司将为员工的子女提供免费的辅导和线上课外学习活动。
受疫情驱使,企业不仅要向员工致谢,还要向他们的家人“报恩”。软件公司Harness的全球人力副总裁Luan Lam说,该公司推出了一个名为TGIF的项目,所有员工每个月都能获得额外的带薪休假,与家人共度时光。
分析平台ThoughtSpot首席执行官Sudheesh Nair表示,该公司每年的节日派对都欢迎家人参加,今年派对改在家中客厅举行,家人共参与的传统也继续保留。他说:“我们给每位员工的孩子都发了私人订制的礼物,还举办了一个远程晚会,有孩子们在家玩的寻宝游戏,还有‘在线催眠’等其他娱乐活动。”
疫情迫使人们反思,如何才能过上一种更有目标的生活,企业也正试图将杰出工作与公司价值观联系起来。软件公司Ping Identity最近实施了一项名为“说谢谢,你也是”的企划,员工可以提名同事,向同事选择的慈善机构捐款。
对工作场所如此用心的表现,被称为“有目的的认可”。百胜餐饮集团前首席执行官大卫•诺瓦克推广了这一管理理念。
他举例说,60%的员工表示,他们更容易被“认可”激励,而不是金钱。
他说:“如果你的员工能感受到公司创造的一种欣赏、重视和鼓励的文化,结果自然会更好。有了这样的氛围,员工们做事变成了自己想做,而不是必须做、不得不做。”(财富中文网)
编译:杨二一
你肯定收到过一大推邮件,称赞你的团队工作有多么多么好。虽然这些邮件的出发点是好的,但其实大都就一句核心意思:感谢你的付出。
有没有更好的方式呢?下文将列举一些要点。
关于个人贡献为公司带来的良性影响,做一个个性化、定制式的记录和展示;
提供记录团队庆祝时刻和成员间溢美之词的“夸夸板”,整个团队的人都能随时看到、随时补充;
对于员工处理得当的工作内容,提供及时的正向反馈;
给员工送礼,得是送到心坎里的那种;
捐赠代替送礼——向慈善机构援助,契合公司价值观;
把员工的优异表现和公司文化、价值体系联系起来;
在工作安排上给予员工更多的信任和灵活性,提供诸如位置优越的停车位、儿童保育和老人护理等福利;
当被问及印象最深、最有意义的感激方式时,很少有人会想到豪华酷炫的礼品,相反,表达谢意时体现出来的真诚最能够让人铭记。
在一家科技公司人力资源部门工作的法比安•劳提尔说:“我收到过的最好的感谢,是在某次艰难的谈话之后,对方不经意的一句‘谢谢你’。”当时,一位高管主动对她表示感谢,感谢她在尤为艰难的时刻展现出十足的勇气,还夸赞称,她“分享批评的能力”让这位高管能更好地领导自己的团队。“这是一种真诚的感谢,感谢我所做的贡献以及对她产生的影响。这种感谢相当及时,当面说出而不是事后通过正式渠道发出——由此显得更加真实可贵。”劳提尔说。
做到这样,不仅能实现更好的管理,还能留住员工。职场咨询公司O.C. Tanner的研究显示,79%的离职员工表示,赏识的缺失是离职的一个主要原因。近三分之二的美国人表示,去年一整年中,他们得到认可的次数为:零次。
由于许多公司今年都无法举办节日派对,公司领导们表示,这个假期是一个重新思考这些活动最初意义的好机会。
“感谢员工不能靠一次性的节日派对、休假或临时奖金。”职场软件公司Ultimate Kronos Group(简称UKG)的首席执行官阿伦•艾因说,“马后炮是没有用的,我们要创造一种感谢的氛围和文化。”
他说,UKG计划明年投资3500万美元用于加强福利项目,作为对各个年龄段的员工为公司所做的卓越努力、贡献的认可。公司将为他们分担照顾家里老小的重担,例如,公司将为员工的子女提供免费的辅导和线上课外学习活动。
受疫情驱使,企业不仅要向员工致谢,还要向他们的家人“报恩”。软件公司Harness的全球人力副总裁Luan Lam说,该公司推出了一个名为TGIF的项目,所有员工每个月都能获得额外的带薪休假,与家人共度时光。
分析平台ThoughtSpot首席执行官Sudheesh Nair表示,该公司每年的节日派对都欢迎家人参加,今年派对改在家中客厅举行,家人共参与的传统也继续保留。他说:“我们给每位员工的孩子都发了私人订制的礼物,还举办了一个远程晚会,有孩子们在家玩的寻宝游戏,还有‘在线催眠’等其他娱乐活动。”
疫情迫使人们反思,如何才能过上一种更有目标的生活,企业也正试图将杰出工作与公司价值观联系起来。软件公司Ping Identity最近实施了一项名为“说谢谢,你也是”的企划,员工可以提名同事,向同事选择的慈善机构捐款。
对工作场所如此用心的表现,被称为“有目的的认可”。百胜餐饮集团前首席执行官大卫•诺瓦克推广了这一管理理念。
他举例说,60%的员工表示,他们更容易被“认可”激励,而不是金钱。
他说:“如果你的员工能感受到公司创造的一种欣赏、重视和鼓励的文化,结果自然会更好。有了这样的氛围,员工们做事变成了自己想做,而不是必须做、不得不做。”(财富中文网)
编译:杨二一
You’ve surely been on the receiving end of one of those mass emails praising a team or the entire company on a job well done. While well intentioned, the message comes off as basically: Thank you for working.
How can we do better? Some gestures that stand out:
Personalized, specific notes on how a contribution made a difference.
Kudos or compliment boards that the entire team or staff can see and contribute to, filled with high fives and lavish praise.
Real-time feedback to employees commending how they handled a specific project or situation.
Gifts that show a manager really knows an employee.
Replacing gifts with donations to charity or organizations aligned with the values of the company.
Connecting an employee’s behavior to how it aligns with the company’s culture and values.
More trust and flexibility on work schedules, perks such as prime parking spots, and benefits such as childcare and elder care.
When asked about gratitude that was meaningful and memorable, it’s rarely about fancy gifts but the sincerity with which it was delivered.
“The best ‘thank you’ I received was a Slack message after a difficult conversation,” said Fabienne Lauture, who works in human resources for a tech company. “An executive reached out to say thank-you for demonstrating courage in a difficult moment and that my ability to share the critique afforded her the opportunity to lead better. It was a sincere thank-you that acknowledged my contribution and the impact it had on her. It was also in real time and not in a formal channel—that lent to the authenticity of her gratitude.”
Getting this right is not just a matter of better management but of staff retention. According to workplace consultant O.C. Tanner’s research, 79% of employees who quit their jobs say that a lack of appreciation was a major reason for leaving, and nearly two-thirds of Americans say they weren’t even recognized one time last year.
Because many workplaces cannot have a holiday party this year, company leaders say the season is a chance to rethink what such gestures were really all about in the first place.
“Gratitude is not about a one-time holiday party, day off, or spot bonus,” said Aron Ain, the CEO of Ultimate Kronos Group, a workplace software company. “It cannot be an afterthought or a check-the-box activity. It is about creating a culture of gratitude.”
He said UKG plans to invest $35 million next year in enhanced benefits programs to acknowledge the extraordinary efforts of employees at all stages of life, including the tremendous burdens on caregivers right now. For example, complimentary tutoring and virtual after-school programs will be offered for the children of employees.
Indeed, the pandemic has forced companies to extend gratitude to not just employees but their families as well. Luan Lam, the global vice president of people at Harness, said the software company rolled out a program called TGIF where all employees get an extra paid day off every month to spend time with family.
At ThoughtSpot, an analytics platform, CEO Sudheesh Nair said family was always welcome at the company’s annual holiday party, and this year was no different—even though the parties took place in individuals’ living rooms. “We shipped personalized gifts to all employees’ kids and hosted a remote soiree, with an at-home scavenger hunt for the kids and other entertainment like an online hypnotist,” he said.
As COVID has also forced reflection about leading a more purposeful life, companies are trying to connect exceptional work to their values. Ping Identity, a software company, recently implemented a “Say Thanks, Give Back” program in which employees could nominate colleagues and gift them a donation to the charity of their choice.
Being so intentional about workplace performance is called “purposeful recognition,” a management philosophy popularized by David Novak, past CEO of Yum Brands, which runs some of the most popular fast-food chains such as KFC, Taco Bell, and Pizza Hut.
He cited 60% of employees saying they are more motivated by recognition than money.
“When you create a culture where your employees feel appreciated, valued, and inspired, you get better results,” he said. “People start doing things because they want to, not because they have to."