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疫情期间,商业环境可能出现三种场景

Peter Schwartz
2021-10-31

新冠疫情引发的力量将在未来几年内继续发挥作用。尽管我们无法预测最终浮现的是哪种场景,但维持现状肯定不是一个选项。

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在世界各地,新冠肺炎的确诊和死亡病例正在急剧下降,但这场疫情的“后遗症”还远未结束。我们接种的疫苗能否战胜变异毒株,仍然是个悬而未决的问题。新冠疫情造成的地缘政治后果尚不清楚。经济上的涟漪效应还不得而知。显而易见的是,我们正在进入一个独特的历史时期,即新冠病毒塑造的“大流行病时代”。就像战争和经济危机等其他决定性事件一样,它将在市场上创造新的领导者和落后者。

在这个充满不确定性的时代,我的团队携手埃森哲研究公司(Accenture Research),共同确定了大流行病时代商业环境的三种可能场景。对于那些希望在未来几年内成为赢家的组织来说,每个场景都提出了不同的战略选择。

筹谋“提振”

我们认为,大多数企业都应该做好为“提振”场景投资的准备。在过去的18个月,我们已经学会了如何在危机下生存,更有一些企业表现得非常出色。在“提振场景”中,拜政府的果断行动所赐,经济将持续向好。各国将更加有效地遏制疫情,疫苗接种和感染带来的免疫力将迅速增强。我们或许再也不会应对比“德尔塔”更麻烦的变异毒株。地缘政治关系持续企稳,并朝着更高水平的合作迈进。

在这种场景下,最成功的公司将是那些建立起财务弹性和组织灵活性,并注重可持续发展和公平增长的公司。我们认为,企业应该押注于这一结果,同时为应对短期通胀压力做好准备,并采取措施降低风险。

识别“震荡”区

尽管“提振”场景出现的几率很高,但三个障碍有可能成为“拦路虎”:一种更凶险,让疫苗束手无措的新冠病毒变种;失控的通货膨胀;或者地缘政治紧张局势加剧。这些因素的任何一个,或其中两者的结合,都可能削弱人们对政府的信心,并催生一种极具挑战性的经济环境。美国的通胀率已经创下13年高点,9月的消费者物价指数(CPI)较上年同期攀升5.4%。漫长的通胀期可能导致利率上升和经济衰退。

在“震荡”场景下,随着经济驶入一段动荡期,创造性破坏浪潮将应运而生——就类似于20世纪80年代早期的情景。脆弱的公司将岌岌可危,而那些能够承担巨大风险,并锐意创新的公司将脱颖而出。最终,或许是因为世人更加容忍感染新冠病毒的风险,全球经济将迎来复苏。

警惕“断层线”

第三种可能浮现的未来是“断层线”。在这种场景下,一种更危险的新冠变异毒株促使各国自行设防,巩固边界,由此扰乱了货物和数据的流动。随着各国走向封闭,旷日持久的新冠疫情让世人备感沮丧,地缘政治再现紧张局势,全球经济可能分裂成多个集团。各国内部的政治僵局也可能持续恶化。

如果出现这种情况,企业就需要尽快适应一种区域自治模式,将投资重点放在提升规模,确保能源和电力的顺畅供应方面,同时实施审慎支出政策。

“不后悔”策略

尽管这些场景预示着迥然不同的未来,但某些商业战略在所有场景下都有望取得成功。

首先,所有企业都应该把减少疫情传播、保持员工和客户的健康作为头等大事,都要为终结这场大流行病贡献一份力。

其次,企业应推动注重绿色实践的增长战略,并倾情拥抱包容、公平和多样性。专注于可持续发展,不仅是赢得消费者信任、员工忠诚度和奉献精神的关键,也是在所有这三种场景下谋求生存的必要举措。

企业也可以满怀信心地投资数字化转型和创新。这场大流行病提升了客户和员工的期望:客户希望通过各种渠道进行个性化的数字参与,而员工则希望在任何地方都能够灵活工作。

同时,利用数据洞察力来了解客户和员工行为的变化,预测供应链中断,并确定市场机会,将是企业挺过大流行病时代的关键一环。所有企业都应该抓住这个机会,着力增强自身的数字能力。

最后,企业应该谋求灵活性。组织亟需重组运营架构,转变为一系列更加灵活的模块化团队,还要不断培训员工的数字技能,并修订激励机制,以鼓励员工承担风险。财务弹性将是押注于景气回暖,安然度过震荡期,并迅速转向的关键所在。

拥抱持续变化

在大流行病时代,唯一确定的事情就是变化。新冠疫情引发的力量将在未来几年内继续发挥作用。尽管我们无法预测最终浮现的是哪种场景,但维持现状肯定不是一个选项。所有企业现在都要未雨绸缪,为抓住机遇,克服有可能出现的障碍做好万全准备。无论政经风云如何变幻,注重安全、可持续发展、灵活性和创新,都是值得信赖的制胜之道。(财富中文网)

本文作者彼得·施瓦茨是赛富时公司(Salesforce)负责战略规划的高级副总裁。

译者:任文科

在世界各地,新冠肺炎的确诊和死亡病例正在急剧下降,但这场疫情的“后遗症”还远未结束。我们接种的疫苗能否战胜变异毒株,仍然是个悬而未决的问题。新冠疫情造成的地缘政治后果尚不清楚。经济上的涟漪效应还不得而知。显而易见的是,我们正在进入一个独特的历史时期,即新冠病毒塑造的“大流行病时代”。就像战争和经济危机等其他决定性事件一样,它将在市场上创造新的领导者和落后者。

在这个充满不确定性的时代,我的团队携手埃森哲研究公司(Accenture Research),共同确定了大流行病时代商业环境的三种可能场景。对于那些希望在未来几年内成为赢家的组织来说,每个场景都提出了不同的战略选择。

筹谋“提振”

我们认为,大多数企业都应该做好为“提振”场景投资的准备。在过去的18个月,我们已经学会了如何在危机下生存,更有一些企业表现得非常出色。在“提振场景”中,拜政府的果断行动所赐,经济将持续向好。各国将更加有效地遏制疫情,疫苗接种和感染带来的免疫力将迅速增强。我们或许再也不会应对比“德尔塔”更麻烦的变异毒株。地缘政治关系持续企稳,并朝着更高水平的合作迈进。

在这种场景下,最成功的公司将是那些建立起财务弹性和组织灵活性,并注重可持续发展和公平增长的公司。我们认为,企业应该押注于这一结果,同时为应对短期通胀压力做好准备,并采取措施降低风险。

识别“震荡”区

尽管“提振”场景出现的几率很高,但三个障碍有可能成为“拦路虎”:一种更凶险,让疫苗束手无措的新冠病毒变种;失控的通货膨胀;或者地缘政治紧张局势加剧。这些因素的任何一个,或其中两者的结合,都可能削弱人们对政府的信心,并催生一种极具挑战性的经济环境。美国的通胀率已经创下13年高点,9月的消费者物价指数(CPI)较上年同期攀升5.4%。漫长的通胀期可能导致利率上升和经济衰退。

在“震荡”场景下,随着经济驶入一段动荡期,创造性破坏浪潮将应运而生——就类似于20世纪80年代早期的情景。脆弱的公司将岌岌可危,而那些能够承担巨大风险,并锐意创新的公司将脱颖而出。最终,或许是因为世人更加容忍感染新冠病毒的风险,全球经济将迎来复苏。

警惕“断层线”

第三种可能浮现的未来是“断层线”。在这种场景下,一种更危险的新冠变异毒株促使各国自行设防,巩固边界,由此扰乱了货物和数据的流动。随着各国走向封闭,旷日持久的新冠疫情让世人备感沮丧,地缘政治再现紧张局势,全球经济可能分裂成多个集团。各国内部的政治僵局也可能持续恶化。

如果出现这种情况,企业就需要尽快适应一种区域自治模式,将投资重点放在提升规模,确保能源和电力的顺畅供应方面,同时实施审慎支出政策。

“不后悔”策略

尽管这些场景预示着迥然不同的未来,但某些商业战略在所有场景下都有望取得成功。

首先,所有企业都应该把减少疫情传播、保持员工和客户的健康作为头等大事,都要为终结这场大流行病贡献一份力。

其次,企业应推动注重绿色实践的增长战略,并倾情拥抱包容、公平和多样性。专注于可持续发展,不仅是赢得消费者信任、员工忠诚度和奉献精神的关键,也是在所有这三种场景下谋求生存的必要举措。

企业也可以满怀信心地投资数字化转型和创新。这场大流行病提升了客户和员工的期望:客户希望通过各种渠道进行个性化的数字参与,而员工则希望在任何地方都能够灵活工作。

同时,利用数据洞察力来了解客户和员工行为的变化,预测供应链中断,并确定市场机会,将是企业挺过大流行病时代的关键一环。所有企业都应该抓住这个机会,着力增强自身的数字能力。

最后,企业应该谋求灵活性。组织亟需重组运营架构,转变为一系列更加灵活的模块化团队,还要不断培训员工的数字技能,并修订激励机制,以鼓励员工承担风险。财务弹性将是押注于景气回暖,安然度过震荡期,并迅速转向的关键所在。

拥抱持续变化

在大流行病时代,唯一确定的事情就是变化。新冠疫情引发的力量将在未来几年内继续发挥作用。尽管我们无法预测最终浮现的是哪种场景,但维持现状肯定不是一个选项。所有企业现在都要未雨绸缪,为抓住机遇,克服有可能出现的障碍做好万全准备。无论政经风云如何变幻,注重安全、可持续发展、灵活性和创新,都是值得信赖的制胜之道。(财富中文网)

本文作者彼得·施瓦茨是赛富时公司(Salesforce)负责战略规划的高级副总裁。

译者:任文科

COVID-19 cases and deaths have been plunging around the world, but the pandemic’s after-effects are far from over. The ability of vaccinations to outpace variants is an open question. The geopolitical fallout is uncharted. The economic ripple effects remain unknown. What is clear is that we are entering a distinct historical period: the Pandemic Era, shaped by the impact of COVID. Like other defining events such as wars and economic crises, it will create new leaders and laggards in the marketplace.

In this time of uncertainty, my team and I, working with our partners at Accenture Research, have identified three possible scenarios for the Pandemic Era business environment. Each presents different strategic options for organizations that want to emerge as winners in the years ahead.

Plan for the “Uplift”

We believe most businesses should be preparing to invest for the Uplift scenario. Over the past 18 months, we have learned to survive and in some cases do remarkably well in the midst of a crisis. In the Uplift Scenario, sustained economic growth supported by decisive government action will continue to unfold. Countries will get better at containing outbreaks, and immunity from vaccinations and infections will scale quickly. Delta could well be the most troublesome variant we see. Geopolitical relations could hold steady and move toward higher levels of collaboration.

In this scenario, the most successful companies will be those that build financial resilience and organizational flexibility, as well as prioritize sustainability and equitable growth. We believe companies should bet on this outcome while preparing for inflationary pressure in the short term and taking steps to mitigate risk.

Recognize areas for a “Shakeout”

Although the chances of Uplift are high, three obstacles could get in the way: a more dangerous COVID-19 variant that outpaces vaccines; runaway inflation; or heightened geopolitical tensions. Any of these factors, or a combination, could erode confidence in government and produce a challenging economic environment. Inflation has already hit a 13-year high in the U.S., and September’s consumer-price index climbed 5.4% from a year ago. A prolonged inflationary period could lead to higher interest rates and a recession.

In the Shakeout scenario, we foresee a period of economic disruption that opens the way for the need and opportunity for a wave of creative destruction: It is a time that resembles the early 1980s. Vulnerable companies will be threatened, while those that can take big risks and innovate will come out on top. Eventually, global recovery will follow, perhaps in a world that is more tolerant of COVID risks.

Remain attentive to “Fault Lines”

A third possible future, Fault Lines, is that a more dangerous variant spurs countries to barricade themselves, solidifying borders and disrupting the flow of goods and data. As nations turn inward and frustration with the continuing pandemic grows, geopolitical tensions could arise, and the global economy could divide into multiple blocs. Political gridlock within countries could also intensify.

If this scenario unfolds, companies would need to adapt to a model of regional autonomy, focusing investments on scale and access to energy and electricity while utilizing a cautious mindset around spending.

“No Regret” strategies

While these scenarios spell markedly different futures, certain business strategies are likely to succeed in all cases.

For one, all companies should make it a priority to help end the pandemic by reducing the spread of COVID-19 and keeping employees and customers healthy.

Second, companies should promote growth strategies that incorporate green practices and embrace inclusion, equity, and diversity. This focus on sustainability is not only key to earning consumer trust and employee loyalty and commitment, but also an existential imperative in all three scenarios.

Companies can also feel confident about investing in digital transformation and innovation. The pandemic has heightened expectations among customers, who want personalized digital engagement across channels, and employees, who want the flexibility to work from anywhere.

Meanwhile, drawing on data insights to understand changes in customer behavior and employee behavior, predict supply chain disruptions, and identify market opportunities will be key to navigating the Pandemic Era. All businesses should take this opportunity to augment their digital capabilities.

Finally, companies should plan for flexibility. Organizations should restructure themselves into more fluid and modular teams, continually train employees in digital skills, and revise incentives to encourage taking risks. Financial resilience will be key to betting on the upside, surviving volatility and pivoting quickly.

Planning for continuous change

The only certainty in the Pandemic Era is change. The pandemic has set in motion forces that will continue to play out for years to come. While we can’t predict which scenario will prevail, maintaining the status quo is not an option. All companies can take steps today that will prepare them to seize opportunities and navigate obstacles that arise. Prioritizing safety, sustainability, agility, and innovation is a winning strategy no matter what happens.

Peter Schwartz is SVP, strategic planning and chief futures officer for Salesforce.

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