职业倦怠并非一朝一夕之功,而是很长时间的肉体和情绪疲惫累积到一定程度的结果。有些人只看见了压死骆驼的最后一根稻草,却没有看到压力是一个积少成多的过程。最终,这些身心俱疲的员工因为不堪重负而精神崩溃,甚至干脆辞职了之。
现如今,职业倦怠的发生率可以用惊人来形容。今年9月,全球咨询机构光辉国际(Korn Ferry)进行了一项职场调查,受访的美国职场人中有89%表示存在职业倦怠,还有38%表示他们的身心“基本上已经被掏空了”。
职业倦怠问题对整个职场都有重大影响。自新冠疫情爆发以来,很多企业都延长了员工的工作时间,但不少雇主仍然面临劳动力短缺的问题。雇主也面临越来越大的压力去解决员工的倦怠问题。
有职场专家表示,雇主应该多关注员工的行为,以及公司内部的一些容易导致慢性压力和员工离职的消极因素。通常来说,在员工因为倦怠而离职前,会表现出以下的迹象:
员工在Zoom上“躺平”
如果你发现在视频会议开始前,大家相互之前很少聊天,这就可能是一个危险的信号。同理,如果一名员工平时很健谈,最近却一直关闭着摄像头,对谈话的贡献也很少,这就值得警惕了。
宾夕法尼亚大学(University of Pennsylvania)沃顿商学院(Wharton School)的人力资源中心主任、管理学教授彼得·卡佩里指出:“如果会议里没有任何自发的讨论,又或者有人提出了一个有争议的问题,但大家依然什么也不说,那你就应该知道,他们的状态已经跟死了差不多了。”
卡佩里认为,这种死气沉沉的样子有可能是因为无聊,而无聊是倦怠的一个前兆。当人们在家工作的时候,如果感觉累了,就也有可能到厨房转一圈,或者休息一下,但是他们无法享受到办公室里的社交氛围和参与感。
研究表明,在单位里有朋友的人,或者那些感觉到有同事支持的人,一般比其他人更能够抵御倦怠。《倦怠流行病》(Burnout Epidemic)一书的作者、记者珍妮弗·莫斯也指出,那些在工作中有归属感的人,以及那些与公司价值观一致的人,一般都比其他人更有活力。
领导不会表扬人,或者表扬错了人
如果领导从来不说感谢的话,或者从来不给予积极的反馈,那他们就必然会打击团队的士气。莫斯表示,领导对下属的工作缺乏认可,这就是导致职场倦怠的深层原因之一。
举个例子:最近不顾一切地从公司“怒辞”的人越来越多了。比如位于美国宾西法尼亚州布拉德福德市的一家麦当劳(McDonald’s)的员工就报怨他们的工作时间太长,而且觉得自己的工作没有获得领导的认可,一怒之下,他们在今年10月集体辞职。广告公司也是白领最爱“怒辞”、“裸辞”的重灾区之一。
位于佛罗里达州的高管培训机构Feels Human Inc.的创始人、组织心理学家吉娜·考克斯指出:“人们都说,生活里还有比薪水更重要的东西。他们希望单位把他们当成真正的人看。”
所以,领导们应该想一想,他们的所作所为是否可以让员工感到受到了肯定。这一点在今天变得更加重要,因为在新冠疫情期间,员工们的情感需求也变得更高了。
作为一位领导,当你公开表扬员工的时候,或者搞表彰奖励的时候,切记要注意公平问题。在这些问题上搞性别歧视、种族歧视只会进一步伤害团队士气。莫斯说:“如果单位提拔的总是方方面面千篇一律的人,有些员工就会觉得自己被排斥了,就会存在职业倦怠的风险。”
如果一个团队在表彰奖励的时候,拿了实惠的是“老滑头”而不是“老黄牛”,又或者一个人本该加薪,而领导却试图通过颁一个虚头巴脑的奖来糊弄过去,团队里自然也就会产生恼火情绪。很多人觉得这些小情绪是小事情,殊不知聚沙成塔、水滴石穿,小情绪也会演变成大问题。
宁可周末发电子邮件,也不多招一个人
自新冠疫情爆发以来,很多企业开启远程办公模式,很多员工反而觉得负担更重了。这并不奇怪。求职网站Indeed.com的一项调查显示,过半受访者的表示他们的工作时间越来越长,甚至比以前更难从工作中抽身。近四分之一的受访者甚至感觉自己永远也无法摆脱工作。
如果一位领导不重视工作与生活的界限,老是在晚上和周末给员工发工作邮件,对员工的工作量有不切实际的预期,也不支持带娃父母灵活办公的要求,这就等于是直接向员工宣示,你们永远也不能够从工作中“关机”,你们就是不停转的齿轮,除此之外毫无人的价值可言。
莫斯称,过量工作会对人的身心健康造成严重影响,有可能导致人陷入愤世嫉俗、身心俱疲的状态,甚于感觉身心被彻底掏空。过量工作还会导致“干得多错得多”、效率低下、焦虑、抑郁,甚至有可能染上酗酒和吸毒等恶习。
莫斯说:“你或许可以扛住这种慢性压力一两年,然后你就会有一种处处碰壁的感觉,而这将会是灾难性的。”
管理事无巨细
很多有职业倦怠的人,都觉得他们的领导把他们管得太细了。
在新员工培训阶段,或者在一些员工确实表现得太差的时候,短时间内时时刻刻盯着他们也是能够接受的。但如果做得太过分,就会产生巨大的成本。首先,事无巨细的领导自己也有精力耗尽的时候,管的太宽最终会累死自己。其次,现在的人们更加希望在工作中拥有一定的自主权。
考克斯指出:“人们想要更多的控制权,这样才会有更强的使命感和自我实现感。”
领导不关心下属的感受
如果一位领导告诉员工,公司很关注你们的心理健康,但却并不经常询问他们的感受,也不问他们需要哪些支持,那么这肯定是有问题的。安永会计事务所(Ernst & Young)今年10月对该公司的美国员工进行的一项调查显示,高达90%的受访者认为拥有同理心的领导更能提高员工的工作满意度。79%的受访者表示,拥有同理心的领导可以降低员工流失率。领导缺乏同理心,恰恰是导致半数以上受访者辞职的主要原因。
所以说,定期与员工交流思想是很有帮助的,领导者应该及时掌握员工的心理健康、心理疾病,以及慢性压力对员工造成的影响。领导者应该掌握与员工谈话的方式方法,并且为员工提供必要的工具。
员工开始“聊小话”
考克斯表示,如果员工不愿意跟领导谈自己的心理问题或者在工作中遭受的挫折,他们就会私下与其他同事谈。这样他们就能够释放一些压力,并且在其他人身上找到一些同病相怜的感觉。
考克斯告诉《财富》杂志:“他们宁可互相吐槽,也不跟他们的领导谈。”尤其是当员工觉得向领导表达情绪没有安全感时,他们就更需要看到自己的挫折、经历和情绪在同事身上得到反映。
因此,领导者应该多多关注那些在团队中容易得到信任的人,或者与大家有特殊关系的人,经常和他们聊一聊,了解团队的心理动态。考克斯将这些人称为“文化载体”,领导者通过他们,就可以了解到团队中发生了什么,以及大家都在关心什么。
职场专家表示,如今的雇主必须能够通过一些早期迹象,判断一个团队是否已经处于职业倦怠的边缘,或者领导者是否无意间正在将他们推向倦怠的深渊。你可以留心人们的言行举止,看看他们是否缺乏工作热情,是否私底下互相抱怨工作中的事情。领导者们还应该注意,他们是否对员工的工作量有不切实际的要求,领导者们对员工是否缺乏同理心,是否他们缺乏认可。企业必须确保员工不因为领导者的这些错误而滑向倦怠的深渊。
考克斯说:“一旦一个人到了被掏空的状态,几乎是不可能‘治愈’的。”(财富中文网)
译者:朴成奎
职业倦怠并非一朝一夕之功,而是很长时间的肉体和情绪疲惫累积到一定程度的结果。有些人只看见了压死骆驼的最后一根稻草,却没有看到压力是一个积少成多的过程。最终,这些身心俱疲的员工因为不堪重负而精神崩溃,甚至干脆辞职了之。
现如今,职业倦怠的发生率可以用惊人来形容。今年9月,全球咨询机构光辉国际(Korn Ferry)进行了一项职场调查,受访的美国职场人中有89%表示存在职业倦怠,还有38%表示他们的身心“基本上已经被掏空了”。
职业倦怠问题对整个职场都有重大影响。自新冠疫情爆发以来,很多企业都延长了员工的工作时间,但不少雇主仍然面临劳动力短缺的问题。雇主也面临越来越大的压力去解决员工的倦怠问题。
有职场专家表示,雇主应该多关注员工的行为,以及公司内部的一些容易导致慢性压力和员工离职的消极因素。通常来说,在员工因为倦怠而离职前,会表现出以下的迹象:
员工在Zoom上“躺平”
如果你发现在视频会议开始前,大家相互之前很少聊天,这就可能是一个危险的信号。同理,如果一名员工平时很健谈,最近却一直关闭着摄像头,对谈话的贡献也很少,这就值得警惕了。
宾夕法尼亚大学(University of Pennsylvania)沃顿商学院(Wharton School)的人力资源中心主任、管理学教授彼得·卡佩里指出:“如果会议里没有任何自发的讨论,又或者有人提出了一个有争议的问题,但大家依然什么也不说,那你就应该知道,他们的状态已经跟死了差不多了。”
卡佩里认为,这种死气沉沉的样子有可能是因为无聊,而无聊是倦怠的一个前兆。当人们在家工作的时候,如果感觉累了,就也有可能到厨房转一圈,或者休息一下,但是他们无法享受到办公室里的社交氛围和参与感。
研究表明,在单位里有朋友的人,或者那些感觉到有同事支持的人,一般比其他人更能够抵御倦怠。《倦怠流行病》(Burnout Epidemic)一书的作者、记者珍妮弗·莫斯也指出,那些在工作中有归属感的人,以及那些与公司价值观一致的人,一般都比其他人更有活力。
领导不会表扬人,或者表扬错了人
如果领导从来不说感谢的话,或者从来不给予积极的反馈,那他们就必然会打击团队的士气。莫斯表示,领导对下属的工作缺乏认可,这就是导致职场倦怠的深层原因之一。
举个例子:最近不顾一切地从公司“怒辞”的人越来越多了。比如位于美国宾西法尼亚州布拉德福德市的一家麦当劳(McDonald’s)的员工就报怨他们的工作时间太长,而且觉得自己的工作没有获得领导的认可,一怒之下,他们在今年10月集体辞职。广告公司也是白领最爱“怒辞”、“裸辞”的重灾区之一。
位于佛罗里达州的高管培训机构Feels Human Inc.的创始人、组织心理学家吉娜·考克斯指出:“人们都说,生活里还有比薪水更重要的东西。他们希望单位把他们当成真正的人看。”
所以,领导们应该想一想,他们的所作所为是否可以让员工感到受到了肯定。这一点在今天变得更加重要,因为在新冠疫情期间,员工们的情感需求也变得更高了。
作为一位领导,当你公开表扬员工的时候,或者搞表彰奖励的时候,切记要注意公平问题。在这些问题上搞性别歧视、种族歧视只会进一步伤害团队士气。莫斯说:“如果单位提拔的总是方方面面千篇一律的人,有些员工就会觉得自己被排斥了,就会存在职业倦怠的风险。”
如果一个团队在表彰奖励的时候,拿了实惠的是“老滑头”而不是“老黄牛”,又或者一个人本该加薪,而领导却试图通过颁一个虚头巴脑的奖来糊弄过去,团队里自然也就会产生恼火情绪。很多人觉得这些小情绪是小事情,殊不知聚沙成塔、水滴石穿,小情绪也会演变成大问题。
宁可周末发电子邮件,也不多招一个人
自新冠疫情爆发以来,很多企业开启远程办公模式,很多员工反而觉得负担更重了。这并不奇怪。求职网站Indeed.com的一项调查显示,过半受访者的表示他们的工作时间越来越长,甚至比以前更难从工作中抽身。近四分之一的受访者甚至感觉自己永远也无法摆脱工作。
如果一位领导不重视工作与生活的界限,老是在晚上和周末给员工发工作邮件,对员工的工作量有不切实际的预期,也不支持带娃父母灵活办公的要求,这就等于是直接向员工宣示,你们永远也不能够从工作中“关机”,你们就是不停转的齿轮,除此之外毫无人的价值可言。
莫斯称,过量工作会对人的身心健康造成严重影响,有可能导致人陷入愤世嫉俗、身心俱疲的状态,甚于感觉身心被彻底掏空。过量工作还会导致“干得多错得多”、效率低下、焦虑、抑郁,甚至有可能染上酗酒和吸毒等恶习。
莫斯说:“你或许可以扛住这种慢性压力一两年,然后你就会有一种处处碰壁的感觉,而这将会是灾难性的。”
管理事无巨细
很多有职业倦怠的人,都觉得他们的领导把他们管得太细了。
在新员工培训阶段,或者在一些员工确实表现得太差的时候,短时间内时时刻刻盯着他们也是能够接受的。但如果做得太过分,就会产生巨大的成本。首先,事无巨细的领导自己也有精力耗尽的时候,管的太宽最终会累死自己。其次,现在的人们更加希望在工作中拥有一定的自主权。
考克斯指出:“人们想要更多的控制权,这样才会有更强的使命感和自我实现感。”
领导不关心下属的感受
如果一位领导告诉员工,公司很关注你们的心理健康,但却并不经常询问他们的感受,也不问他们需要哪些支持,那么这肯定是有问题的。安永会计事务所(Ernst & Young)今年10月对该公司的美国员工进行的一项调查显示,高达90%的受访者认为拥有同理心的领导更能提高员工的工作满意度。79%的受访者表示,拥有同理心的领导可以降低员工流失率。领导缺乏同理心,恰恰是导致半数以上受访者辞职的主要原因。
所以说,定期与员工交流思想是很有帮助的,领导者应该及时掌握员工的心理健康、心理疾病,以及慢性压力对员工造成的影响。领导者应该掌握与员工谈话的方式方法,并且为员工提供必要的工具。
员工开始“聊小话”
考克斯表示,如果员工不愿意跟领导谈自己的心理问题或者在工作中遭受的挫折,他们就会私下与其他同事谈。这样他们就能够释放一些压力,并且在其他人身上找到一些同病相怜的感觉。
考克斯告诉《财富》杂志:“他们宁可互相吐槽,也不跟他们的领导谈。”尤其是当员工觉得向领导表达情绪没有安全感时,他们就更需要看到自己的挫折、经历和情绪在同事身上得到反映。
因此,领导者应该多多关注那些在团队中容易得到信任的人,或者与大家有特殊关系的人,经常和他们聊一聊,了解团队的心理动态。考克斯将这些人称为“文化载体”,领导者通过他们,就可以了解到团队中发生了什么,以及大家都在关心什么。
职场专家表示,如今的雇主必须能够通过一些早期迹象,判断一个团队是否已经处于职业倦怠的边缘,或者领导者是否无意间正在将他们推向倦怠的深渊。你可以留心人们的言行举止,看看他们是否缺乏工作热情,是否私底下互相抱怨工作中的事情。领导者们还应该注意,他们是否对员工的工作量有不切实际的要求,领导者们对员工是否缺乏同理心,是否他们缺乏认可。企业必须确保员工不因为领导者的这些错误而滑向倦怠的深渊。
考克斯说:“一旦一个人到了被掏空的状态,几乎是不可能‘治愈’的。”(财富中文网)
译者:朴成奎
The physical and emotional exhaustion that turns into workplace burnout doesn’t happen overnight. It’s the result of hundreds of microstressors on the job that ultimately lead to employees hitting the wall, mentally checking out, or even quitting their jobs entirely.
And it’s happening to workers today at an alarming rate. As much as 89% of U.S. professionals surveyed in September by global consulting firm Korn Ferry, said they are suffering from burnout, and 38% said they were “burned out to a great extent.”
That exhaustion is having major consequences on the workforce. Employers, already facing a severe labor shortage, are under increased pressure to keep their workers from flaming out, even though employees are working longer hours during the COVID pandemic.
Workplace experts say employers should watch for behavior among employees, and negative patterns within their organizations that lead to chronic stress, and workers leaving. Here’s what happens right before burnout leads to quitting:
Employees look dead on Zoom
If managers find there’s little small talk before a meeting gets started, that could be a red flag. The same goes for an usually chatty employee who now keeps his camera off and contributes less to the conversation.
“If there’s lack of any spontaneous discussions or if someone raises a controversial subject and no one says much, you know they’re dead,” says Peter Cappelli, a professor of management and Wharton’s director of the center for human resources at the University of Pennsylvania.
That dead look on Zoom could be tied to boredom, Capelli says, and boredom is a big predictor of burnout. When people are working from home, they might take a break and go to the kitchen, but they don’t get the social interactions and engagement they would get in an office.
Research shows that people who have friends at work, or who feel supported by their peers, tend to stave off burnout better than those who don’t. Employees who feel like they belong and whose values align with their work also feel more energized, says Jennifer Moss, journalist and author of the Burnout Epidemic.
Leaders stop giving praise or appreciation—or they recognize the wrong people
If managers haven’t been saying thank you much, or giving positive feedback to their team, they just might be crushing workplace morale. In fact, lack of recognition is one of the root causes of burnout, says Moss.
Case in point: Employees at a McDonald’s in Bradford, Pennsylvania, complained about long hours and feeling under-appreciated before they walked out en masse in October, part of a broader trend of “rage-quitting” across the nation. Ad agencies are among numerous companies scrambling to prevent a white collar exodus as well.
“People are saying there is more to life than a paycheck,” says Gena Cox, an organizational psychologist and founder of executive coaching firm Feels Human Inc. in Tampa, Florida. “They want organizations to see them as the individuals they are.”
Managers should consider whether they’re doing enough to make people feel appreciated, she says, which is even more important today because of higher worker demands during the pandemic.
And when managers do recognize people publicly or hand out awards, they should make sure they’re fair about it. Discriminatory behaviors like sexism and racism can further demoralize the troops. “When the same people get promoted, particularly if they all act, sound, and look the same, we run the risk of being exclusive, which leads to burnout,” says Moss.
Irritation can also brew within teams when people who do sloppy work are rewarded, or when people are given awards instead of pay raises, according to Christina Maslach, a social psychologist at the University of California, Berkeley. Those feelings of unfairness can be “pebbles,” or small stressors that grow into major burnout factors.
Managers send emails on weekends and at odd hours—and don’t hire more people to pick up the slack
It’s no surprise that since we shifted to remote work in the pandemic, employees are feeling overtaxed. More than half of people surveyed by job site Indeed.com said they were working longer hours, making it much harder to unplug from work. Nearly a quarter of those people did not feel they could unplug at all from work.
When managers don’t respect boundaries between work and personal life— sending late-night or weekend emails, having unrealistic expectations about how much people should work, or not supporting caregivers’ needs for flexible schedules—that sends a subtle message to people that they cannot turn off work and that they’re cogs in a machine and not valued as human beings.
Overworking has a severe impact on our mental and physical health, says Moss, and when people become “overcommitted” at work, they’re at high risk for cynicism and exhaustion—and eventually burnout. Being overworked also leads to mistakes, poor productivity, anxiety, depression, and alcohol and drug use, according to Moss.
“You can handle chronic stress for one to two years, but then you hit a wall,” says Moss. “And it can be catastrophic
Leadership micromanages people
Employees who experience burnout are far more likely to say they feel micromanaged.
Peering-over-the-shoulder behavior might be okay for a short period of time, like when managers are training new employees or trying to boost underperformers, but it can have huge costs when it’s exorbitant. The micromanagers themselves are also at risk of burnout, because they don’t delegate and they end up working too much. Now, more than ever, people want autonomy in their jobs.
“They want more control, and to feel they have a greater sense of purpose and self-actualization,” says Cox.
Leaders aren’t about talking how people really feel
If managers are telling employees that the company values their mental health, but aren’t regularly asking them how they are feeling or what support they need, that could be a problem. As much as 90% of U.S. workers surveyed by Ernst & Young in October said empathetic leadership leads to higher job satisfaction, and 79% said it decreases employee turnover. And lack of empathy from a boss is a key reason why more than half of those surveyed said they quit a job.
Regular check-ins can be helpful, and managers should get informed about mental health, mental illness and the impact of chronic stress on their employees, says Moss. They should know how to have a conversation and provide support tools to workers.
Workers start having side conversations
If an employee doesn’t feel comfortable talking about their mental health or work frustrations with a manager or leader, they’ll start to talk privately with their peers. It lets them blow off some steam and find out if similar behaviors are eating at other people too, says Cox.
“They are going to one another for some mirroring, and they might be talking less to their managers,” Cox told Fortune, referring to the need to see their own frustrations, experiences and emotions reflected in their peers. This is especially true if the employees do not feel safe expressing their concerns to managers.
Managers should be paying attention and talk with people who have special relationships and trust with team members. Cox calls them “culture carriers,” and says it’s important for managers to connect with them to understand what’s happening within the group, and what people are concerned about.
Workplace experts say it’s vital for employers today to identify early on the signs that a team may be on the verge of burnout and how the leadership can unknowingly drive them there. Pay attention to people’s demeanor, noting whether they lack enthusiasm, and to whether people are complaining about work to each other privately. Leaders should also note whether they have unrealistic expectations about workloads and if managers aren’t empathetically connecting with or appreciating people. It’s vital for organizations to ensure employees don’t slide into burnout.
“Once a person becomes burned out,” Cox says, “it’s almost impossible to turn that around.”