相比新冠疫情前,远程办公者现在感觉自己与公司目标的联系不那么紧密了。但他们还是不想回到办公室。
盖洛普(Gallup)针对9,000名可以远程办公的美国员工的一项最新调查显示,仅28%的远程办公者感觉自己与公司使命紧密相连,比去年下降了4%。而每天去办公室的员工中则有近三分之一(33%)的人表示他们感觉与公司密不可分,相比去年变化不大。
盖洛普的首席职场科学家及该报告的作者杰姆·哈特写道,现场办公者和远程办公者之间缺少共同的使命和目标可能会有损公司的整体表现。“许多员工与雇主的关系变得越来越‘像零工雇佣关系’,而且忠诚度降低,这可能会影响到客户和员工保留率、生产率以及工作质量。”换句话说,如果你不认同或不支持公司的使命,你就没有动力去做超出预期的事情。
完全现场办公的员工称,他们的工作方式让其敬业度得到了最大的提升——尤其是因为这让他们了解公司对自己的期望、拥有开展工作的材料和设备,以及每天都有机会做自己最擅长的事情。
哈特写道,最有可能让远程办公者的敬业度也得到提升的人就是“非凡的管理者”,即善于沟通的管理者。在今年5月的一项研究里,盖洛普认为管理者应该每周至少与每位员工进行一次15分钟到30分钟的有意义对话,话题应该涉及对员工的认同、协作、目标、优先事项和员工当前的优势等方面。
不过,一如既往,真正的秘诀似乎是混合办公制度。每周去上班几天的员工认为自己与公司目标的联系最紧密;其中35%的人对盖洛普表示感觉自己的工作至关重要。
然而,即便感到与公司脱节,远程办公者也不甚在意。盖洛普发现,能够远程办公的美国员工中有30%的人完全居家办公,该比例较去年保持稳定。(今年的劳动节前重返工作岗位的规定是否会影响办公室出勤率还不得而知,但过去三年肯定没有。)
员工敬业度普遍依然较低,但整体上正在回升;34%的美国员工称自己对工作很投入,高于去年的32%。此外,盖洛普还发现,消极怠工的员工比例从去年的18%下降到了今年的16%。
尽管盖洛普发现远程办公者比现场办公者对工作更加投入,其他数据却显示,情况并非如此肯定。得克萨斯大学(University of Texas)的教授安德鲁·布罗德斯基和软件公司Vyopta的产品经理迈克·托利弗在2022年12月进行的一项研究发现,远程办公者实际上对工作更加投入,比现场办公者开会更频繁、时间更长。他们写道,其数据表明,“开会次数的增加至少在一定程度上是因为远程办公者的敬业度有所提升,而不完全是因为他们越来越需要假装在工作。”
但话又说回来,开会次数并非最重要的——更不是评判敬业度或工作主动性的可靠指标。根据盖洛普今年早些时候的报告,压力与敬业度相关,而美国员工的压力水平正处于历史最高水平。盖洛普在6月发布的《2022年全球职场状况》(State of the Global Workplace)报告发现,44%的员工感到了“巨大的”压力。2019年,仅有38%的员工表达同样的感受。盖洛普发现,消极怠工的员工比敬业的员工的压力大26%。
在全球范围内,远程办公者和混合办公者尽管敬业度更高,但相比完全现场办公者更倾向于承受着高压力。正如《财富》杂志的记者克洛艾·伯杰所言:“当你在很大程度上心情不悦时,就很难对一份工作产生归属感和参与感。”(财富中文网)
译者:中慧言-刘嘉欢
相比新冠疫情前,远程办公者现在感觉自己与公司目标的联系不那么紧密了。但他们还是不想回到办公室。
盖洛普(Gallup)针对9,000名可以远程办公的美国员工的一项最新调查显示,仅28%的远程办公者感觉自己与公司使命紧密相连,比去年下降了4%。而每天去办公室的员工中则有近三分之一(33%)的人表示他们感觉与公司密不可分,相比去年变化不大。
盖洛普的首席职场科学家及该报告的作者杰姆·哈特写道,现场办公者和远程办公者之间缺少共同的使命和目标可能会有损公司的整体表现。“许多员工与雇主的关系变得越来越‘像零工雇佣关系’,而且忠诚度降低,这可能会影响到客户和员工保留率、生产率以及工作质量。”换句话说,如果你不认同或不支持公司的使命,你就没有动力去做超出预期的事情。
完全现场办公的员工称,他们的工作方式让其敬业度得到了最大的提升——尤其是因为这让他们了解公司对自己的期望、拥有开展工作的材料和设备,以及每天都有机会做自己最擅长的事情。
哈特写道,最有可能让远程办公者的敬业度也得到提升的人就是“非凡的管理者”,即善于沟通的管理者。在今年5月的一项研究里,盖洛普认为管理者应该每周至少与每位员工进行一次15分钟到30分钟的有意义对话,话题应该涉及对员工的认同、协作、目标、优先事项和员工当前的优势等方面。
不过,一如既往,真正的秘诀似乎是混合办公制度。每周去上班几天的员工认为自己与公司目标的联系最紧密;其中35%的人对盖洛普表示感觉自己的工作至关重要。
然而,即便感到与公司脱节,远程办公者也不甚在意。盖洛普发现,能够远程办公的美国员工中有30%的人完全居家办公,该比例较去年保持稳定。(今年的劳动节前重返工作岗位的规定是否会影响办公室出勤率还不得而知,但过去三年肯定没有。)
员工敬业度普遍依然较低,但整体上正在回升;34%的美国员工称自己对工作很投入,高于去年的32%。此外,盖洛普还发现,消极怠工的员工比例从去年的18%下降到了今年的16%。
尽管盖洛普发现远程办公者比现场办公者对工作更加投入,其他数据却显示,情况并非如此肯定。得克萨斯大学(University of Texas)的教授安德鲁·布罗德斯基和软件公司Vyopta的产品经理迈克·托利弗在2022年12月进行的一项研究发现,远程办公者实际上对工作更加投入,比现场办公者开会更频繁、时间更长。他们写道,其数据表明,“开会次数的增加至少在一定程度上是因为远程办公者的敬业度有所提升,而不完全是因为他们越来越需要假装在工作。”
但话又说回来,开会次数并非最重要的——更不是评判敬业度或工作主动性的可靠指标。根据盖洛普今年早些时候的报告,压力与敬业度相关,而美国员工的压力水平正处于历史最高水平。盖洛普在6月发布的《2022年全球职场状况》(State of the Global Workplace)报告发现,44%的员工感到了“巨大的”压力。2019年,仅有38%的员工表达同样的感受。盖洛普发现,消极怠工的员工比敬业的员工的压力大26%。
在全球范围内,远程办公者和混合办公者尽管敬业度更高,但相比完全现场办公者更倾向于承受着高压力。正如《财富》杂志的记者克洛艾·伯杰所言:“当你在很大程度上心情不悦时,就很难对一份工作产生归属感和参与感。”(财富中文网)
译者:中慧言-刘嘉欢
Remote workers feel less connected to their company’s purpose now than they have since pre-pandemic. But they still don’t want to come into the office.
Per a new Gallup survey of nearly 9,000 U.S. workers with remote-capable jobs, just 28% of those who work remotely feel connected to their company’s mission—a 4% drop from last year. Nearly one-third (33%) of workers who go to the office every day say they’re feeling connected, however; not a huge difference.
The lack of a common mission and purpose between onsite and remote employees can be detrimental to overall performance, wrote Jim Harter, Gallup’s chief workplace scientist and the report’s author. “Many employees’ relationships with their employers are becoming increasingly ‘gig-like’ and less loyal, which has possible implications on customer and employee retention, productivity, and quality of work.” In other words, there’s little impetus to go above and beyond if you aren’t aligned with or in support of a company’s mission.
Fully onsite employees reported the greatest gains in engagement, specifically in categories like knowing what’s expected of them, having the materials and equipment to carry out their work, and having the opportunity to do what they do best every day.
The best chance of carrying that success over to the remote workers will be “exceptional managers,” Harter wrote. Namely, managers who communicate. In a previous study from May, Gallup determined that managers should have at least one meaningful conversation—15 to 30 minutes long—per week with each worker. This chat should touch on recognition, collaboration, goals, priorities, and the worker’s current strengths.
But the secret sauce, as ever, seems to be a hybrid plan. The workers who go in some days per week reported the highest connection to company purpose; 35% of them told Gallup they felt their jobs were important.
Even if they’re not feeling connected, remote workers aren’t too concerned about it. Thirty percent of U.S. workers with remote-capable jobs work fully at home, Gallup found, a number that has stayed consistent year over year. (It’s anyone’s guess whether this year’s Labor Day return-to-office mandates will have any impact on office attendance—it sure hasn’t the past three years.)
While still generally low, engagement on the whole is ticking back up; 34% of all U.S. employees said they’re engaged at work, up from last year’s 32%. Plus, the share of actively disengaged employees declined from 18% last year to 16% this year, Gallup found.
While Gallup finds remote workers to be more tuned out than their in-office counterparts, other data suggests it’s not quite so clear cut. A December 2022 study from University of Texas professor Andrew Brodsky and product manager at software firm Vyopta Mike Tolliver found that remote workers are actually more engaged, meeting more often and for longer than in-office workers. Their data, they wrote, suggested “that the increase of meetings was at least in part due to an increase in engagement rather than fully an increasing need to pretend to be working.”
Then again, meetings aren’t everything—much less a bulletproof indicator of engagement or empowerment. And per Gallup’s reporting from earlier this year, stress is correlated with engagement—and the American workforce’s stress levels are at record highs. Gallup’s State of the Global Workplace report, released in June, found that 44% of employees feel “a lot of” stress. In 2019, just 38% said the same. Actively disengaged workers reported 26% more stress than engaged employees, Gallup found.
Across the globe, fully remote and hybrid workers were likelier to experience high stress than fully in-person workers—despite reporting greater rates of engagement. As Fortune’s Chloe Berger put it, “It’s hard to feel checked into a job and engaged when you’re largely unhappy.”