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Curing customer service
财富中文网 2009-05-22 06:43In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Next best thing to "teleporting"?
财富中文网 2009-05-08 05:28Tech companies push "telepresence" videoconferences as substitute for air travel, but prices deter widespread adoption.By Jon ForttCisco CEO John Cham...
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手机用户中果粉忠诚度最高
Philip Elmer-DeWitt 2012-05-08 06:05新近一项针对智能手机用户的调查显示，美国运营商提供的手机服务质量欠佳。40%的受访者表示每月至少会经历5次掉话，更有90%的用户表示因为通话质量太差，他们打算更换运营商。不过就这一点而言，并非所有手机用户都如此。不管运营商有多么不给力，苹果（Apple）iPhone用户继续坚守阵地的可能性要显著高于...
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手机用户中果粉忠诚度最高
Philip Elmer-DeWitt 2012-05-08 06:05新近一项针对智能手机用户的调查显示，美国运营商提供的手机服务质量欠佳。40%的受访者表示每月至少会经历5次掉话，更有90%的用户表示因为通话质量太差，他们打算更换运营商。不过就这一点而言，并非所有手机用户都如此。不管运营商有多么不给力，苹果（Apple）iPhone用户继续坚守阵地的可能性要显著高于...
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Magic Johnson's captivating customer service
财富中文网 2009-06-15 05:55The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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The best private equity deal to ever fall apart
D.M. Levine 2010-05-27 01:27When news started to trickle out two weeks ago that a consortium of private equity firms were in talks to buy up a Fortune 500 provider of real estate...
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The best books on investing
David Warsh 2010-12-30 01:55After nearly 20 years as Sunday business columnist at The Boston Globe, and another eight as proprietor of Economic Principals -- a site that covers t...
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The best deals now from GM and Chrysler
财富中文网 2009-06-03 05:47With the carmakers in turmoil, now's the chance for savvy buyers to look for big deals on cars and trucks that typically aren't discounted. Here are a...
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2月19日商务英语
财富中文网 2009-02-19 08:42今日单词：单词中文释义英文释义例句overhaul大检查（名词）(noun) To examine carefully and completely for needed repairs; to change something fundamentallyEXAMPLE: In order to i...
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10 best stocks for 2011 (3)
Jon Birger 2010-12-28 11:05East West BancorpMarket cap: $2.6 billion2009 Revenue: $880 millionP/E ratio: 12.9Dividend yield: 0.2%Ticker: EWBCLike every other regional bank, Eas...
