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Apple's iPhone 4: The reviews are in
Philip Elmer-DeWitt 2010-06-25 09:11Wednesday's papers will carry the first official reviews of Apple's (AAPL) new iPhone 4. The usual suspects have been playing with the device for the ...
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Curing customer service
财富中文网 2009-05-22 06:43In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Snow Leopard: The reviews are in
财富中文网 2009-08-29 12:58By Philip Elmer-DeWittMac OS X Snow Leopard, the sixth major upgrade of Apple's (AAPL) flagship operating system, is scheduled for release Friday, and...
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Magic Johnson's captivating customer service
财富中文网 2009-06-15 05:55The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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Even bad reviews boost sales
财富中文网 2009-09-30 04:59Think letting customers post cranky reviews of your products will scare away sales? Here's the surprising truth.By Jennifer Alsever(Fortune Small Busi...
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The end of the phone as we know it
财富中文网 2009-08-24 05:03By Jon ForttStartups and disruptors (yes, Google) seek to rethink voice calling.Andy Jagoe is zigging while the rest of the mobile world zags. Let eve...
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Google phone cheaper than iPhone
Philip Elmer-DeWitt 2010-01-08 06:29At the end of two years, the Nexus One will have cost you $500 less than the iPhoneby Philip Elmer-DeWittOn the heels of Google's (GOOG) release of th...
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It's a phone! It's a browser! It's a wallet?
财富中文网 2009-11-09 05:41By Jessica ShamboraWill your cellphone soon become a proxy for your credit card? Zong and others are betting on it.If there’s one thing online merchan...
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Apple's iPad: The reviews are in
Philip Elmer-DeWitt 2010-04-06 07:45The first three reviews of Apple's (AAPL) tablet computer were posted Wednesday night — each, coincidentally, from newspapers that are developing thei...
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Verizon iPhone: Not the dream phone after all
JP Mangalindan 2011-01-14 06:50The Verizon iPhone 4. Not all that different-looking from the AT&T version.Earlier today, Verizon Wireless finally confirmed its worst-kept secret, an...