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Can social apps kill enterprise software?
Shelley DuBois 2010-11-11 11:25Big, expensive, custom software from blue-chip software and consulting companies has been a rule of thumb for giant corporations for decades now. Is i...
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Curing customer service
财富中文网 2009-05-22 06:43In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Magic Johnson's captivating customer service
财富中文网 2009-06-15 05:55The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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How the Mac App store could blow up the software market
John Patrick Pullen 2010-12-17 11:10Every application developer from Microsoft to the shareware maker in the basement is watching to see how Apple's forthcoming OSX application store wil...
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2007年度美国卓越雇主之Vision Service Plan
财富中文网 2008-04-11 09:39公司Vision Service Plan排名53去年名次23总部所在地Rancho Cordova, Calif.在美国的机构数量26网址www.vsp.com员工数量（美国）2,052员工数量（美国以外）0少数族裔员工百分比32%女性员工百分比68%工作岗位增长率6%新增岗位数量（1年内）109...
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New motto for sales: Always be (virtually) closing
财富中文网 2009-11-05 05:58Can an online connection replace the personal touch?By Zvi GutermanThe economy may be improving, but corporations are still acting like we’re in the m...
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Most big banks not even paying lip service to risk-based pay
Eleanor Bloxham 2010-06-23 12:33Last October the Federal Reserve issued proposed guidance to banks on the structure of bank pay. The reason for the guidance was the need for banks to...
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员工开心，客户才满意，Zappos改善客服三大妙招
Jon Forknell 2016-09-27 05:30员工对客户服务有什么影响？影响到各个方面。所以，感觉自己被捆住手脚时，他们就会不知所措。更重要的是，他们会变得沮丧。不难想象，不开心的员工很难提供出色的客户服务。面对不满的客户时，他们很难强装笑脸。以下三种非常规的方法，可以让员工高兴起来，从而提供更好的客户服务：1. 赋予员工更大的自主权购鞋网站Z...
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Snow Leopard: The reviews are in
财富中文网 2009-08-29 12:58By Philip Elmer-DeWittMac OS X Snow Leopard, the sixth major upgrade of Apple's (AAPL) flagship operating system, is scheduled for release Friday, and...
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Wal-Mart's VUDU brings high-def streaming to Boxee
JP Mangalindan 2010-11-05 09:25In another coup for VUDU, the startup Wal-Mart (WMT) acquired back in February for over $100 million, Boxee announced today that the high-quality vide...
