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Curing customer service
In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Magic Johnson's captivating customer service
The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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The end of the phone as we know it
By Jon ForttStartups and disruptors (yes, Google) seek to rethink voice calling.Andy Jagoe is zigging while the rest of the mobile world zags. Let eve...
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Google phone cheaper than iPhone
At the end of two years, the Nexus One will have cost you $500 less than the iPhoneby Philip Elmer-DeWittOn the heels of Google's (GOOG) release of th...
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It's a phone! It's a browser! It's a wallet?
By Jessica ShamboraWill your cellphone soon become a proxy for your credit card? Zong and others are betting on it.If there’s one thing online merchan...
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Verizon iPhone: Not the dream phone after all
The Verizon iPhone 4. Not all that different-looking from the AT&T version.Earlier today, Verizon Wireless finally confirmed its worst-kept secret, an...
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Next big thing: the cell phone as broadcast camera
by Jon ForttUser-generated video goes mobile – and liveRamu Sunkara was at home in Silicon Valley three years ago, chatting with a friend in Moscow, w...
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Windows Phone 7为何火不起来
* Windows Phone的前任总经理查理•肯特对Windows Phone 7市场表现不佳做出了自己的解释。他认为，这主要得归咎于微软公司（Microsoft）与手机厂商和运营商的关系不佳。然而，技术界巨擘罗伯特•斯考伯认为，真正的原因是其操作系统缺乏应用程序，与此同时，科技博客TechCru...
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Windows Phone 7为何火不起来
* Windows Phone的前任总经理查理•肯特对Windows Phone 7市场表现不佳做出了自己的解释。他认为，这主要得归咎于微软公司（Microsoft）与手机厂商和运营商的关系不佳。然而，技术界巨擘罗伯特•斯考伯认为，真正的原因是其操作系统缺乏应用程序，与此同时，科技博客TechCru...
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Google cloud will connect your phone, and everything else, to your printer
Google has a new solution for printing documents in Chrome OS and, by extension, the rest of the web. Instead of installing drivers on your computer f...
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