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Curing customer service
In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Secret能火多久?
最近几天,一款名为Secret(秘密)的社交应用正经过口耳相传变得炙手可热起来。这款iOS应用的发布时间只有一周多,用户可以通过它匿名分享信息和照片。根据App Annie网站的数据,Secret在App Store的排名正在稳步攀升,目前已挺进社交网络分类的前20名,在整体排行榜中也已跃居前150...
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Why Google’s CEO had to leave Apple’s board
By Philip Elmer-DeWittMuch has changed since Eric Schmidt joined Apple’s (AAPL) board of directors in August 2006, almost three years ago.Schmidt, the...
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Aol and Yahoo: Time to put a ring on it
After years of flirtations, Aol and Yahoo, or at least their bankers, seem to again be talking about a union. Our business relationship advice columni...
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Regulators put bank CEOs on notice
Banks that need capital after stress tests will have a month to give regulators a plan and to review management to make sure they have "sufficient exp...
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Facebook到底会不会收购Secret?
Secret是一款允许手机用户匿名与联系人共享信息的手机应用。这家公司目前不应该成为收购的对象。它的产品登陆应用商店才只有短短几个月,在下载排名方面还要面临老对手Whisper的冲击。它绝对没有产生收入,而且员工也还不到一打。但我依然认为,马克•扎克伯格会给出一个Secret无法拒绝的要约价格。最先...
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'Free money' is stocks' secret weapon
Stock-market bulls are hoping the sharp rebound in corporate profits will keep the rally alive, but continued low interest rates might be more importa...
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Magic Johnson's captivating customer service
The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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Silicon Valley's secret rock star
Offices are full of people with past lives -- and for more than two decades James Williamson kept his a secret. Before retiring last year, Williamson ...
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The empty secret of the iPad's brain
Ars Technica suggests that the much-hyped A4 chip may not be all it's cracked up to beby Philip Elmer-DeWittMost companies that go to the trouble and ...
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