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Curing customer service
In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Next best thing to "teleporting"?
Tech companies push "telepresence" videoconferences as substitute for air travel, but prices deter widespread adoption.By Jon ForttCisco CEO John Cham...
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手机用户中果粉忠诚度最高
新近一项针对智能手机用户的调查显示,美国运营商提供的手机服务质量欠佳。40%的受访者表示每月至少会经历5次掉话,更有90%的用户表示因为通话质量太差,他们打算更换运营商。不过就这一点而言,并非所有手机用户都如此。不管运营商有多么不给力,苹果(Apple)iPhone用户继续坚守阵地的可能性要显著高于...
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手机用户中果粉忠诚度最高
新近一项针对智能手机用户的调查显示,美国运营商提供的手机服务质量欠佳。40%的受访者表示每月至少会经历5次掉话,更有90%的用户表示因为通话质量太差,他们打算更换运营商。不过就这一点而言,并非所有手机用户都如此。不管运营商有多么不给力,苹果(Apple)iPhone用户继续坚守阵地的可能性要显著高于...
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Magic Johnson's captivating customer service
The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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The best private equity deal to ever fall apart
When news started to trickle out two weeks ago that a consortium of private equity firms were in talks to buy up a Fortune 500 provider of real estate...
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The best books on investing
After nearly 20 years as Sunday business columnist at The Boston Globe, and another eight as proprietor of Economic Principals -- a site that covers t...
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The best deals now from GM and Chrysler
With the carmakers in turmoil, now's the chance for savvy buyers to look for big deals on cars and trucks that typically aren't discounted. Here are a...
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2月19日商务英语
今日单词:单词中文释义英文释义例句overhaul大检查(名词)(noun) To examine carefully and completely for needed repairs; to change something fundamentallyEXAMPLE: In order to i...
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10 best stocks for 2011 (3)
East West BancorpMarket cap: $2.6 billion2009 Revenue: $880 millionP/E ratio: 12.9Dividend yield: 0.2%Ticker: EWBCLike every other regional bank, Eas...
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