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Can social apps kill enterprise software?
Big, expensive, custom software from blue-chip software and consulting companies has been a rule of thumb for giant corporations for decades now. Is i...
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Curing customer service
In the struggle to attract today's conscious consumer, better service may be the key.By J. Brandon DarinMost Americans dread calling customer service,...
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Magic Johnson's captivating customer service
The NBA great builds a retail empire in the inner city.By Desa Philadelphia(Fortune Small Business) -- As an NBA Hall of Famer, Earvin "Magic" Johnson...
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How the Mac App store could blow up the software market
Every application developer from Microsoft to the shareware maker in the basement is watching to see how Apple's forthcoming OSX application store wil...
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2007年度美国卓越雇主之Vision Service Plan
公司Vision Service Plan排名53去年名次23总部所在地Rancho Cordova, Calif.在美国的机构数量26网址www.vsp.com员工数量(美国)2,052员工数量(美国以外)0少数族裔员工百分比32%女性员工百分比68%工作岗位增长率6%新增岗位数量(1年内)109...
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New motto for sales: Always be (virtually) closing
Can an online connection replace the personal touch?By Zvi GutermanThe economy may be improving, but corporations are still acting like we’re in the m...
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Most big banks not even paying lip service to risk-based pay
Last October the Federal Reserve issued proposed guidance to banks on the structure of bank pay. The reason for the guidance was the need for banks to...
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员工开心,客户才满意,Zappos改善客服三大妙招
员工对客户服务有什么影响?影响到各个方面。所以,感觉自己被捆住手脚时,他们就会不知所措。更重要的是,他们会变得沮丧。不难想象,不开心的员工很难提供出色的客户服务。面对不满的客户时,他们很难强装笑脸。以下三种非常规的方法,可以让员工高兴起来,从而提供更好的客户服务:1. 赋予员工更大的自主权购鞋网站Z...
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Snow Leopard: The reviews are in
By Philip Elmer-DeWittMac OS X Snow Leopard, the sixth major upgrade of Apple's (AAPL) flagship operating system, is scheduled for release Friday, and...
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Wal-Mart's VUDU brings high-def streaming to Boxee
In another coup for VUDU, the startup Wal-Mart (WMT) acquired back in February for over $100 million, Boxee announced today that the high-quality vide...
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