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旅游行业遭遇休克,旅游网红怎么办?

Stephanie Gain
2020-04-05

她和其他许多内容制作人问了同样的问题:“如果人们没法出门旅行,我该发些什么内容?”

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林赛•西尔伯曼是生活方式博主和内容制作人,经常去泰国等遥远景点旅行,有时还去墨西哥的玛雅河等豪华酒店小住,然后将体验发在Instagram账户上。她有16.5万粉丝,粉丝们总向她询问各种旅行建议和打包技巧,也会咨询她喝的是哪种酒。但新冠病毒持续蔓延,她和其他许多内容制作人问了同样的问题:“如果人们没法出门旅行,我该发些什么内容?”

《财富》杂志采访了西尔伯曼,了解新冠病毒对她日常工作的影响、公共卫生危机下从事旅游行业的感受、现在如何跟粉丝互动,以及如何管理自身情绪和财务状况。

林赛•西尔伯曼是生活方式博主和内容制作人。图片来源:Lindsay Silberman

《财富》:新冠病毒蔓延的消息传出时,你还在圣巴特岛旅行。身处相对隔离的加勒比海小岛上看疫情蔓延是什么感觉?

西尔伯曼:感觉有点奇怪,也有点难过。岛上还没有受到影响,所以一切照旧。旅行最后两天,我所有时间都用来关注新闻和社交媒体,了解家里的情况,以及到底能不能回家。朋友给我发信息说要“享受天堂吧,纽约感觉就像世界末日。”和其他人一样,我想着人们受到各种负面影响就很难过。受重创的不仅仅是因病毒丧生的人,还有很多人很多行业,从旅游业到小企业,还有像我一样的创业者都要承担毁灭性的后果。

很多意见领袖和博主都面临着一个问题:鉴于公共卫生危机的严重形势,应该像往常一样发布内容还是全心关注疫情?这点可不能草率。你怎么打算?

我跟Instagram上粉丝的关系向来很开放也很透明,所以我没自己做决定,而是让他们决定。我发了条信息还有个民意测验,让粉丝投票选择想从我这看到的内容。最后收集了数千张投票,绝大多数人都希望保持正常的感觉。

多数人的观点是,希望能从新闻中逃开,因为对大多数人来说,阅读疫情报道让人很沉重。有些意见领袖也在报道冠状病毒相关话题,提供安全建议,对人们是否应该旅行分享看法。我感觉不太自然,感觉并不是我擅长的领域。我承认形势很严重,但还是继续发粉丝喜欢的内容,比如我跟丈夫的搞笑视频、旅行美图,还有照顾好自己的提示,让人们暂时忘记新闻,哪怕只是几分钟。

我很担心有人骂我麻木,实际上的反馈却恰恰相反。有急诊科医生和护士请求我按平时风格正常发内容,他们希望下班回家后能轻松一点,这让他们想起以前的生活,也能憧憬疫情过去之后的生活。

你发的很多内容都关于旅行。疫情中你如何处理旅行方面的内容?

很明显不能再旅行了,这个月我必须调整博客内容。接下来几周内打算发布一些旅行指南,也在计划写一些新指南,我也会多关注美容和生活方式,比如怎样化妆,以及博主的幕后生活,现在感觉更合适。我的网站流量有点下降,但幸运的是没出现断崖式下跌,就是因为博客题材的多样。

我的网站上没有跟新冠病毒相关的内容。这不是我擅长的领域。我不是医学专家,至于旅行方面,我认为人们根本不应该旅行。除此之外没什么可说的。

旅行博主西尔伯曼不得不问自己,“如果人们没法旅行,我该发些什么内容?”图片来源:Lindsay Silberman

疫情有没有改变粉丝参与度?

我刚开始发布旅游美图时感觉很奇怪,然后99%的粉丝都在说,现在比以往更想看到这些内容。也许这是种逃避现实的方式。(Instagram)粉丝的的参与度比平常要高。

身为旅行博主,现在天天宅在家是什么感觉?

老实说,我感觉像是不错的缓刑。原因是之前我花太多时间四处奔波,随时准备拖着行李箱出发,宅在家里能让我暂停一下,开始考虑长期的项目,也能趁机弥补一些之前的缺憾。

幸运的是,你发布的内容不是只关于旅行。你的题材包括美容、生活方式、家居设计,当然,还有钟爱的红葡萄酒。“作品多样性”在当前形势下是不是对你有帮助?

拥有多样化的作品至关重要。如果我的收入完全依赖于旅游伙伴,现在财务状况会非常不稳定。已经有些品牌推迟了宣传活动,但宅在家我仍然可以做很多事:护肤产品评论、化妆教程还有时装试穿。

赞助内容方面,最重要的是疫情形势比较敏感,要相应调整内容。我知道现在推荐口红或晚霜可能会让一些人感到轻浮,但说到底我也要工作,要付账单。我只想在抗击疫情和保持照常工作之间找到合适的平衡点。举个例子,本周我也发起了慈善活动,为非营利组织Feeding America筹款。

我很幸运的是,有个博客能通过广告和会员链接产生额外收入,所以我计划未来几周和几个月多做一些旅行以外的内容。

你打算如何继续和粉丝互动?

我认为,很多内容创作者对如何处理当前情况感到束手无策,因为大家都害怕说错或做错。但我认为现在是以完全不同的方式与跟粉丝互动的好机会。从某种意义上说,我觉得粉丝们喜欢我宅在公寓里发的内容,比起我在圣巴特闲逛发的内容更亲切。

现在我的目标是让粉丝保持好心情,提供娱乐,为未来的旅行找些灵感,还有美容护肤小贴士。我还有个很棒的Facebook群组SilbSquad,群里全世界的女性一边努力适应新常态,一边寻找同伴分享。群里有准新娘们为婚礼推迟交流经验和建议。另一条内容里,女性分享适合在家工作听的歌单和休闲服。这方面,我的粉丝会感觉比以往任何时候都更亲近也更投入。

我的收入可能会受到打击,但如果我能利用这段时间加强跟粉丝关系,还是感觉做了些有意义的事。而且我深信,将来会有回报。(财富中文网)

译者:梁宇

审校:夏林

林赛•西尔伯曼是生活方式博主和内容制作人,经常去泰国等遥远景点旅行,有时还去墨西哥的玛雅河等豪华酒店小住,然后将体验发在Instagram账户上。她有16.5万粉丝,粉丝们总向她询问各种旅行建议和打包技巧,也会咨询她喝的是哪种酒。但新冠病毒持续蔓延,她和其他许多内容制作人问了同样的问题:“如果人们没法出门旅行,我该发些什么内容?”

《财富》杂志采访了西尔伯曼,了解新冠病毒对她日常工作的影响、公共卫生危机下从事旅游行业的感受、现在如何跟粉丝互动,以及如何管理自身情绪和财务状况。

《财富》:新冠病毒蔓延的消息传出时,你还在圣巴特岛旅行。身处相对隔离的加勒比海小岛上看疫情蔓延是什么感觉?

西尔伯曼:感觉有点奇怪,也有点难过。岛上还没有受到影响,所以一切照旧。旅行最后两天,我所有时间都用来关注新闻和社交媒体,了解家里的情况,以及到底能不能回家。朋友给我发信息说要“享受天堂吧,纽约感觉就像世界末日。”和其他人一样,我想着人们受到各种负面影响就很难过。受重创的不仅仅是因病毒丧生的人,还有很多人很多行业,从旅游业到小企业,还有像我一样的创业者都要承担毁灭性的后果。

很多意见领袖和博主都面临着一个问题:鉴于公共卫生危机的严重形势,应该像往常一样发布内容还是全心关注疫情?这点可不能草率。你怎么打算?

我跟Instagram上粉丝的关系向来很开放也很透明,所以我没自己做决定,而是让他们决定。我发了条信息还有个民意测验,让粉丝投票选择想从我这看到的内容。最后收集了数千张投票,绝大多数人都希望保持正常的感觉。

多数人的观点是,希望能从新闻中逃开,因为对大多数人来说,阅读疫情报道让人很沉重。有些意见领袖也在报道冠状病毒相关话题,提供安全建议,对人们是否应该旅行分享看法。我感觉不太自然,感觉并不是我擅长的领域。我承认形势很严重,但还是继续发粉丝喜欢的内容,比如我跟丈夫的搞笑视频、旅行美图,还有照顾好自己的提示,让人们暂时忘记新闻,哪怕只是几分钟。

我很担心有人骂我麻木,实际上的反馈却恰恰相反。有急诊科医生和护士请求我按平时风格正常发内容,他们希望下班回家后能轻松一点,这让他们想起以前的生活,也能憧憬疫情过去之后的生活。

你发的很多内容都关于旅行。疫情中你如何处理旅行方面的内容?

很明显不能再旅行了,这个月我必须调整博客内容。接下来几周内打算发布一些旅行指南,也在计划写一些新指南,我也会多关注美容和生活方式,比如怎样化妆,以及博主的幕后生活,现在感觉更合适。我的网站流量有点下降,但幸运的是没出现断崖式下跌,就是因为博客题材的多样。

我的网站上没有跟新冠病毒相关的内容。这不是我擅长的领域。我不是医学专家,至于旅行方面,我认为人们根本不应该旅行。除此之外没什么可说的。

疫情有没有改变粉丝参与度?

我刚开始发布旅游美图时感觉很奇怪,然后99%的粉丝都在说,现在比以往更想看到这些内容。也许这是种逃避现实的方式。(Instagram)粉丝的的参与度比平常要高。

身为旅行博主,现在天天宅在家是什么感觉?

老实说,我感觉像是不错的缓刑。原因是之前我花太多时间四处奔波,随时准备拖着行李箱出发,宅在家里能让我暂停一下,开始考虑长期的项目,也能趁机弥补一些之前的缺憾。

幸运的是,你发布的内容不是只关于旅行。你的题材包括美容、生活方式、家居设计,当然,还有钟爱的红葡萄酒。“作品多样性”在当前形势下是不是对你有帮助?

拥有多样化的作品至关重要。如果我的收入完全依赖于旅游伙伴,现在财务状况会非常不稳定。已经有些品牌推迟了宣传活动,但宅在家我仍然可以做很多事:护肤产品评论、化妆教程还有时装试穿。

赞助内容方面,最重要的是疫情形势比较敏感,要相应调整内容。我知道现在推荐口红或晚霜可能会让一些人感到轻浮,但说到底我也要工作,要付账单。我只想在抗击疫情和保持照常工作之间找到合适的平衡点。举个例子,本周我也发起了慈善活动,为非营利组织Feeding America筹款。

我很幸运的是,有个博客能通过广告和会员链接产生额外收入,所以我计划未来几周和几个月多做一些旅行以外的内容。

你打算如何继续和粉丝互动?

我认为,很多内容创作者对如何处理当前情况感到束手无策,因为大家都害怕说错或做错。但我认为现在是以完全不同的方式与跟粉丝互动的好机会。从某种意义上说,我觉得粉丝们喜欢我宅在公寓里发的内容,比起我在圣巴特闲逛发的内容更亲切。

现在我的目标是让粉丝保持好心情,提供娱乐,为未来的旅行找些灵感,还有美容护肤小贴士。我还有个很棒的Facebook群组SilbSquad,群里全世界的女性一边努力适应新常态,一边寻找同伴分享。群里有准新娘们为婚礼推迟交流经验和建议。另一条内容里,女性分享适合在家工作听的歌单和休闲服。这方面,我的粉丝会感觉比以往任何时候都更亲近也更投入。

我的收入可能会受到打击,但如果我能利用这段时间加强跟粉丝关系,还是感觉做了些有意义的事。而且我深信,将来会有回报。(财富中文网)

译者:梁宇

审校:夏林

Instagram account from far-flung destinations like Thailand and fabulous hotels like the Rosewood Mayakoba in Mexico. Her 165,000 followers chime in with all sorts of inquiries for travel tips, packing inspiration, and which wine she’s drinking. But when news of the extremity of COVID-19’s effects hit last week, she, like many other content producers, asked the question: “If people can’t travel, what do I post about?”

Fortune spoke with Silberman for a new series, The Coronavirus Economy, to ask about how COVID-19 has affected her day-to-day work, what it’s like to work in the travel industry amid a public health crisis, how she’s engaging with her followers now, and how she’s been handling this news, both emotionally and financially.

Fortune: You were on a trip to St. Barth’s when news of COVID-19 came out. What was it like to watch the story unfold from a relatively isolated location on an island in the Caribbean?

Silberman: It was simultaneously bizarre and disheartening. The island hadn’t been affected yet, so things were business as usual. I spent the last two days of my trip completely glued to the news and social media, trying to get an understanding of what I would be coming home to—and if I would be able to get home at all. People were messaging me telling me to “enjoy paradise, because New York feels like the apocalypse.” Like everyone else, I’m heartbroken thinking about all the ways people are going to be negatively affected by this. It’s not just those who will lose their lives to the virus—it’s going to have devastating consequences for so many people and industries, from travel to small business, and entrepreneurs like myself.

Many influencers and bloggers faced this: There’s a dilemma about whether to post as usual or to focus on COVID-19, given the enormity of the public health crisis. It’s not something to take lightly. How did you handle this decision?

I’ve always had a very open, transparent relationship with my audience on Instagram, so rather than making the decision my own, I left it up to them. I wrote a message along with a poll asking people to vote on the type of content they wanted to see from me. I received thousands of votes, and the vast majority wanted a sense of normalcy.

The overwhelming sentiment was that people were craving an escape from the news, because for most of us, it has become all-consuming. Even influencers were reporting on coronavirus-related topics, giving safety advice, and sharing their perspectives on whether or not people should be traveling. That just didn’t seem natural to me, and I didn’t feel like it was my place. I acknowledged the gravity of the situation, and then continued posting the kinds of things that I know my audience enjoys—funny videos with my husband, beautiful travel photos, self-care tips—anything that would take people’s minds off the news, if just for a few minutes.

I was nervous people would call me insensitive, but in fact, the reaction has been quite the opposite. I received messages from ER doctors and nurses begging me to keep up my usual content—telling me it was what they looked forward to seeing when they got home from work because it reminded them of what life was before, and what life will be like after.

A lot of what you do is travel. How do you approach travel content at the moment?

Aside from the obvious—not being able to travel—I’ve definitely had to shift my priorities on my blog content for this month. I have a handful of travel guides that were scheduled to go live over the next few weeks, and had planned on beginning a few others, but instead I’ll be turning my attention to beauty and lifestyle content—like how to organize your makeup or the behind-the-scenes of blogging—which feels more fitting right now. My website traffic has dipped, but luckily it hasn’t done a complete nosedive, since I cover a diverse range of topics.

One thing I’m not doing is covering anything COVID-related on my site. It’s not my place. I’m not a medical expert, and in terms of travel, my opinion is that people shouldn’t be traveling at all. So there’s not much to say beyond that.

Has it changed your engagement metrics?

At first it felt weird to post beautiful travel photos [on my feed], but the feedback I’ve gotten from 99% of my followers is that they want to see that kind of thing now more than ever. It’s a form of escapism, I guess. The engagement on my [Instagram] feed has also been higher than normal.

What does it feel like for you to be so homebound?

To be honest, for me it’s a welcome reprieve. I guess because I spend so much time running around and essentially living out of a suitcase, being home has allowed me to take a pause, start thinking about long-term projects, and catch up on things that had been falling through the cracks.

Luckily, you don’t cover travel-related content alone. Your topics include beauty, lifestyle, home design, and, of course, an enthusiasm for rosé. How has this “diversity of your portfolio,” so to speak, benefited you in a time such as this?

Having a diverse portfolio has been crucial. If I relied solely on travel partnerships for my revenue, I would be in a really precarious financial situation right now. I’ve had a handful of brands postpone campaigns, but there’s still a lot I can do from home: skin-care product reviews, makeup tutorials, and fashion try-ons.

The most important thing when it comes to sponsored content right now is being overly sensitive to the situation, and adjusting the content accordingly. While I know that talking about a lipstick or a night cream might feel frivolous to some, at the end of the day, I still have a business to run and bills to pay. I’m just trying to make sure I strike the right balance between addressing what’s happening and trying to continue with business as usual. For example, I launched a charitable initiative to raise money for Feeding America this week.

I’m also lucky in that I have a blog generating additional income, through ads and affiliate links, so I plan to churn out a lot of non-travel content over the next few weeks and months.

How do you plan on continuing to inspire your followers?

I think a lot of content creators are paralyzed with how to handle the situation on their platforms, because no one wants to say or do the wrong thing. But I actually think now is the perfect opportunity to engage your community in a completely different way. In a sense, I think my followers like the content that I’m posting while holed up in my apartment because it’s much more relatable than when I’m gallivanting in St Barth’s.

My goal right now is to keep my audience in good spirits—to provide entertainment, inspiration for future travel, and beauty and skin-care tips. I also run an incredible Facebook group, The SilbSquad, where women all over the world are finding community as they struggle in adjusting to their new normal. We have a thread where brides-to-be are exchanging tips and advice for postponed weddings; in another thread, women are sharing work-from-home playlists and loungewear recommendations. In that respect, my audience feels closer and more engaged than ever.

My income might be taking a hit right now, but if I can use this time to strengthen my relationship with them, I’ll still feel like I’ve accomplished something. I have no doubt it will end up paying off in the future.

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
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