首页 500强 活动 榜单 商业 科技 领导力 专题 品牌中心
杂志订阅

这家公司不甘于只卖狗粮

据知情人士透露,Petco宠物用品公司的所有者正在考虑出售公司或首次公开募股,这家零售连锁企业的估值达到60亿美元。

文本设置
小号
默认
大号
Plus(0条)

位于美国纽约市布朗克斯区的一家 Petco宠物用品商店。图片来源:Photographer: Angus Mordant/Bloomberg via Getty Images

新冠疫情引发了一场宠物领养热潮,人们舍得在这些毛绒绒的吉祥物上花钱,从而导致宠物护理领域变得拥挤不堪,Petco这样的零售商更难脱颖而出。

为此,这家宠物用品大型连锁企业于10月6日宣布,将自己的品牌从“Petco动物用品公司”(Petco Animal Supplies)更名为“Petco健康保健公司”(Petco, The Health + Wellness Co),加大筹码押注公司多年来的宠物保健理念可以帮助其抵御网络销售巨头Chewy的飞速发展,同时牵制住PetSmart甚至沃尔玛等传统竞争对手。

Petco经营着1500家商店,不过他们更愿意称之为宠物护理中心。这家公司的品牌重塑措施还包括增设提供全方位服务的店内兽医诊所,预计明年1月将从现在的100家增至140家,未来还会有更多。它刚刚还推出了一项每年228美元的兽医服务会员计划,看兽医不限次数,并为宠物狗提供修剪指甲的福利。

此外,为了提升专注动物身心健康的品牌形象,Petco表示将下架电击项圈。这类产品的年销售额为1000万美元,仅占其一小部分销售额,但引起不少争议。

关键的是,这家年营收45亿美元的公司默认其大部分产品,包括牵狗绳和粮食等都已经商品化。有报道称该公司正在考虑首次公开募股,而其增长将来自于新的业务领域,尤其是兽医服务和更加健康的宠物用品。

“我们不再是那种帮顾客把一大袋狗粮放进购物车的公司,而是正在转型为全方位的健康保健公司。”Petco的首席执行官罗恩·库格林在接受《财富》杂志采访时表示。

考虑到Petco近些年来一直在打造重视健康的口碑,这场品牌重塑活动也在情理之中。2019年,Petco表示会停止销售含有人工成分的食品,此举导致其销售额损失1亿美元。CVS公司早在2014年也采取了相似措施,他们宣布停止销售香烟并将公司名字改为CVS Health。

《财富》杂志今年5月的一篇专题曾经报道过,Petco已经将其新鲜食品的供应范围扩大到动物,在宠物食品价格普遍下降的情况下,这样做更加有利可图。Petco加大了人类食用级宠物食品的供应量,此举似乎利用了主人越来越愿意在宠物身上花钱的趋势,力度已经和花在人类身上差不多,业内人士称这股趋势为宠物“人类化”。

从优质食品到服务再到药物治疗,关注健康的诱惑力其实不难理解。美国宠物用品协会(American Pet Products Associations)预计,本国消费者今年会在兽医护理及相关产品方面花费302亿美元,这与他们的食品支出相当,但增速更快。一个恰当的例子是,宠物药品的支出在2018年已经达到9亿美元,而一家名为Packaged Facts的研究公司去年11月(疫情之前)曾经预测,人们在这方面的花费到2022年将增长33%。Chewy已经在这个市场中采取行动,推出了线上药店。

除此之外,库格林还看到了市场上的“空白”,因为Chewy和亚马逊都没有实体空间来提供兽医服务。另一方面,自1994年以来的数十年时间里,夙敌PetSmart在许多门店以班菲尔德宠物医院(Banfield Pet Hospital)为名开设了多家诊所并收取租金,但近年来它已经将该业务的大部分股份出售给了玛氏公司。不过与此同时,一些新兴竞争对手也看到了兽医服务的机遇:沃尔玛计划到2023年在1000家门店开设兽医诊所,而Tractor Supply公司也经营着一些诊所。

以业绩增长应对潜在的首次公开募股

Petco归私募股权投资公司CVC Capital Partners和一家加拿大养老基金所有,这场活动正好赶上Petco苦尽甘来的关头,公司在经历数年的困境后迎来了复兴,可比销售额连续七个季度增长。不过,这场复苏也是不堪一击的:Chewy公布报告称其上个季度的销售额增长了47%,而库格林并不愿意透露Petco在疫情爆发之后是否依然赢得了市场份额,尽管其公司网络销售额激增。

另外,公司面临的压力也是与日俱增。据彭博社上个月报道,公司的私募股权所有者在收购公司四年后打算让其上市。Petco拒绝对首次公开募股的猜测做出评论。

兽医诊所的推行也体现出Petco重新改造门店的决心。经过岁月的洗刷,许多门面看起来与其说是商店,倒不如说是仓库。公司已经开启一项持续多年的门店整修计划,包括增设木制货架与标牌、给宠物狗盛放烘焙食品的Treatery牌托盘架和宠物狗洗涤站等,以及为美容和兽医服务等扩展空间。改造后的Petco商店腾出大约40%的空间用于这些服务,它们带来了超过10%的销售额,并且还在快速增长。

“没有人能够像我们这样为顾客提供如此全面的服务,从训练到食物、美容和兽医护理,一应俱全。”库格林说道。他乐于把Petco的新式商店比做全食超市和CVS药店的合体,但服务对象是动物。

他打赌这会让Petco在疫情消退后继续保持良好势头。美国银行上个星期发布的一份调查显示,今年3月疫情爆发后,有37%的美国人领养了宠物。(大约68%的美国家庭至少拥有一只宠物。)

随着旅游开支减少和外出就餐机会增多,宠物行业可能在未来几年继续繁荣发展。

“钱都到哪里去了?都花在毛绒绒的宠物身上了。”库格林说道。他的工作是要确保Petco赚到这些用于宠物护理的钱。(财富中文网)

译者:秦维奇

新冠疫情引发了一场宠物领养热潮,人们舍得在这些毛绒绒的吉祥物上花钱,从而导致宠物护理领域变得拥挤不堪,Petco这样的零售商更难脱颖而出。

为此,这家宠物用品大型连锁企业于10月6日宣布,将自己的品牌从“Petco动物用品公司”(Petco Animal Supplies)更名为“Petco健康保健公司”(Petco, The Health + Wellness Co),加大筹码押注公司多年来的宠物保健理念可以帮助其抵御网络销售巨头Chewy的飞速发展,同时牵制住PetSmart甚至沃尔玛等传统竞争对手。

Petco经营着1500家商店,不过他们更愿意称之为宠物护理中心。这家公司的品牌重塑措施还包括增设提供全方位服务的店内兽医诊所,预计明年1月将从现在的100家增至140家,未来还会有更多。它刚刚还推出了一项每年228美元的兽医服务会员计划,看兽医不限次数,并为宠物狗提供修剪指甲的福利。

此外,为了提升专注动物身心健康的品牌形象,Petco表示将下架电击项圈。这类产品的年销售额为1000万美元,仅占其一小部分销售额,但引起不少争议。

关键的是,这家年营收45亿美元的公司默认其大部分产品,包括牵狗绳和粮食等都已经商品化。有报道称该公司正在考虑首次公开募股,而其增长将来自于新的业务领域,尤其是兽医服务和更加健康的宠物用品。

“我们不再是那种帮顾客把一大袋狗粮放进购物车的公司,而是正在转型为全方位的健康保健公司。”Petco的首席执行官罗恩·库格林在接受《财富》杂志采访时表示。

考虑到Petco近些年来一直在打造重视健康的口碑,这场品牌重塑活动也在情理之中。2019年,Petco表示会停止销售含有人工成分的食品,此举导致其销售额损失1亿美元。CVS公司早在2014年也采取了相似措施,他们宣布停止销售香烟并将公司名字改为CVS Health。

《财富》杂志今年5月的一篇专题曾经报道过,Petco已经将其新鲜食品的供应范围扩大到动物,在宠物食品价格普遍下降的情况下,这样做更加有利可图。Petco加大了人类食用级宠物食品的供应量,此举似乎利用了主人越来越愿意在宠物身上花钱的趋势,力度已经和花在人类身上差不多,业内人士称这股趋势为宠物“人类化”。

从优质食品到服务再到药物治疗,关注健康的诱惑力其实不难理解。美国宠物用品协会(American Pet Products Associations)预计,本国消费者今年会在兽医护理及相关产品方面花费302亿美元,这与他们的食品支出相当,但增速更快。一个恰当的例子是,宠物药品的支出在2018年已经达到9亿美元,而一家名为Packaged Facts的研究公司去年11月(疫情之前)曾经预测,人们在这方面的花费到2022年将增长33%。Chewy已经在这个市场中采取行动,推出了线上药店。

除此之外,库格林还看到了市场上的“空白”,因为Chewy和亚马逊都没有实体空间来提供兽医服务。另一方面,自1994年以来的数十年时间里,夙敌PetSmart在许多门店以班菲尔德宠物医院(Banfield Pet Hospital)为名开设了多家诊所并收取租金,但近年来它已经将该业务的大部分股份出售给了玛氏公司。不过与此同时,一些新兴竞争对手也看到了兽医服务的机遇:沃尔玛计划到2023年在1000家门店开设兽医诊所,而Tractor Supply公司也经营着一些诊所。

以业绩增长应对潜在的首次公开募股

Petco归私募股权投资公司CVC Capital Partners和一家加拿大养老基金所有,这场活动正好赶上Petco苦尽甘来的关头,公司在经历数年的困境后迎来了复兴,可比销售额连续七个季度增长。不过,这场复苏也是不堪一击的:Chewy公布报告称其上个季度的销售额增长了47%,而库格林并不愿意透露Petco在疫情爆发之后是否依然赢得了市场份额,尽管其公司网络销售额激增。

另外,公司面临的压力也是与日俱增。据彭博社上个月报道,公司的私募股权所有者在收购公司四年后打算让其上市。Petco拒绝对首次公开募股的猜测做出评论。

兽医诊所的推行也体现出Petco重新改造门店的决心。经过岁月的洗刷,许多门面看起来与其说是商店,倒不如说是仓库。公司已经开启一项持续多年的门店整修计划,包括增设木制货架与标牌、给宠物狗盛放烘焙食品的Treatery牌托盘架和宠物狗洗涤站等,以及为美容和兽医服务等扩展空间。改造后的Petco商店腾出大约40%的空间用于这些服务,它们带来了超过10%的销售额,并且还在快速增长。

“没有人能够像我们这样为顾客提供如此全面的服务,从训练到食物、美容和兽医护理,一应俱全。”库格林说道。他乐于把Petco的新式商店比做全食超市和CVS药店的合体,但服务对象是动物。

他打赌这会让Petco在疫情消退后继续保持良好势头。美国银行上个星期发布的一份调查显示,今年3月疫情爆发后,有37%的美国人领养了宠物。(大约68%的美国家庭至少拥有一只宠物。)

随着旅游开支减少和外出就餐机会增多,宠物行业可能在未来几年继续繁荣发展。

“钱都到哪里去了?都花在毛绒绒的宠物身上了。”库格林说道。他的工作是要确保Petco赚到这些用于宠物护理的钱。(财富中文网)

译者:秦维奇

The COVID-19 pandemic that has led to a surge in pet adoptions and spending on our furry mascots has also made the pet care field so crowded that it's even more difficult for retailers like Petco to stand out from the pack.

To that end, the big box pet products chain announced on October 6 it was rebranding itself as "Petco, The Health + Wellness Co" from "Petco Animal Supplies," doubling down on its years-long bet that a bigger healthcare push for pets would help it ward off online giant Chewy's meteoric growth and keep traditional rivals like PetSmart and even Walmart at bay.

As part of its rebranding, Petco, which operates some 1,500 stores, or pet care centers as it prefers they be called, also said it would expand its full-service in-store veterinarian clinics, taking the number from 100 to 140 locations by January, with many more to come. And it just launched a $228 a year vet service membership program that offers perks like unlimited vet visits and nail trims for dogs.

Moreover, to bolster its image as a store focused on animal well-being, Petco said it would stop selling shock collars, a category that, at $10 million a year, generates a small sliver of its sales but creates controversy.

The pivot is tacit acknowledgment by the $4.5 billion-a-year company that much of its offering, such as leashes and kibble, has become commoditized. So its growth—as it reportedly considers an initial public offering—will come from new areas of business, above all vet services and healthier pet products.

"We’re transitioning from being a company that asks, ‘Can I help you put that big bag of dog food into your cart?' into a full health and wellness company," Petco CEO Ron Coughlin tells Fortune.

This rebranding is a logical extension of the moves Petco has been making for a few years to underscore its health cred. In 2019, Petco said it would stop selling food with artificial ingredients, a move that cost it $100 million in sales and one akin to the CVS decision in 2014 to stop selling cigarettes and change its name to CVS Health.

And as detailed in a Fortune feature in May, Petco has vastly expanded its fresh food offering to animals, which is more profitable at a time of declining prices for most standard pet food. Petco has ramped up its human-grade pet food offering as it looks to capitalize on pet owners' growing propensity to spend on their pets as they would on a human in a trend industry insiders call the "humanization" of pets.

It's easy to understand the allure of this focus on health, from premium food to services to medication. The American Pet Products Associations expects U.S. consumers to spend $30.2 billion on vet care and products this year, comparable to what they spend on food, but growing faster as a category. Case in point: Packaged Facts, a research firm, estimated in November (pre-pandemic) that spending on pet medication, which reached $9 billion in 2018, would increase by 33% by 2022. And Chewy, for one, has made moves on that market with its online pharmacy.

What's more, Coughlin sees a "white space" in the market since neither Chewy nor Amazon have physical spaces to offer vet services. Meanwhile, archival PetSmart has hosted clinics under the Banfield Pet Hospital brand name in many of its stores for decades since 1994, and collects rent, but it has sold off much of its stake in that business to Mars in recent years. Yet at the same time, newer competitors see the opportunity in vet services too: Walmart is opening vet clinics at 1,000 stores by 2023, while Tractor Supply operates some clinics too.

Growth push ahead of potential IPO

The push comes at a time when Petco, owned by CVC Capital Partners and a Canadian pension fund, is enjoying a renaissance after several difficult years: Petco has enjoyed seven straight quarters of comparable sales growth. But that recovery is fragile: Chewy reported sales rose 47% last quarter, and Coughlin won't say whether Petco had continued to win market share after the pandemic started despite its own online surge.

What's more, the pressure is on to grow, as the company's private equity owners are reportedly mulling listing Petco on the stock market four years after buying it, according to a Bloomberg report last month. Petco declined to comment on the IPO speculation.

The vet clinic push is also of a piece with Petco's efforts to reinvent its stores, many of which had started to look like glorified warehouses over the years. The company has embarked on a multi-year program to remodel many of its stores with touches like wood shelf panels and signage, a Treatery stand for baked goods for dogs, a dog wash station, and generally more room for services like grooming and, of course, vet services. Some 40% of the space in many remodeled Petcos is devoted to services, which generate more than 10% of sales and continues to grow quickly.

"No one else serves customers in this holistic way, from training to food, grooming and vet care," says Coughlin. He likes to compare newer Petco stores to being a blend of Whole Foods and CVS, but for animals.

That, he is betting, will keep Petco in good stead well after the pandemic recedes. A Bank of America survey published last week found that 37% of Americans had adopted a pet since the pandemic started in March. (Some 68% of U.S. households have at least one pet.)

And with travel spending down and eating out more, the pet industry will likely continue to flourish for years.

"Where’s that money going? It’s going to taking better care of Fluffy," says Coughlin. And his job is to make sure that care takes place at Petco.

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
0条Plus
精彩评论
评论

撰写或查看更多评论

请打开财富Plus APP

前往打开