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用户不断流失,Netflix承认失控

WILL DANIEL
2022-04-23

网飞公司现在预测到下个季度它将再流失200万订户。

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在这家流媒体巨头披露仅在第一季度就流失了20万订户后,周二,网飞公司(Netflix)的股价暴跌超25%。

至少可以说,这些数字是令人沮丧的,这是因为该公司曾告诉投资者预计本季度能增加250万订户,而分析师预计该公司能增加超过270万订户。

更糟糕的是,网飞公司现在预测到下个季度它将再流失200万订户。

该公司在给股东的一封长信中表示,公司在新冠肺炎疫情期间的繁荣景象“掩盖了近期的情况”,四个关键因素——竞争加剧、智能电视应用放缓、密码共享和宏观经济发展——使其“在许多市场更难发展会员。”

由于密码共享,管理层估计有超过1亿户家庭正在免费使用其服务,并表示计划创立密码共享订阅模式,以适当地从这些用户中获利。

这家流媒体巨头还警告称,由于出现了一些紧迫性的增长问题,其收入增长已经“大幅放缓”。

在如何保留订户的整页讨论中,网飞公司分析了造成订户持续流失的各种原因,并提出了解决办法,并表示:“我们的计划是通过继续完善公司的各个方面来进一步加快收视和收入增长——尤其是通过提高节目质量和改善推荐算法,而这是会员最重视的。”

该公司补充说,由于退出俄罗斯市场,公司失去了约70万订户,但即使不考虑这些损失,它在第一季度也只能增加 50万订户。“经济增速放缓、通货膨胀加剧、俄乌冲突等地缘政治事件以及新冠肺炎疫情带来的持续破坏”是造成公司困境的宏观因素,网飞公司将这些因素标记为不可控因素。

尽管这些数字令人不安,但网飞公司仍拥有2.216亿全球付费用户群,第一季度收入增长了约10%,达到78.7 亿美元。然而,该公司的季度利润仅为16亿美元,低于去年同期的17.1 亿美元。

网飞公司带来的消息并没有让股东们感到庆幸。一些顶级对冲基金经理也无疑是不满意的。

比尔·阿克曼(Bill Ackman) 在1月份买入了310万股网飞股票,他认为从长期发展来看,网飞公司的价值被低估了。在过去,他持有的股份价值超过11亿美元,但在今天股票下跌后,网飞股价约为260美元,现在,他持有的股份价值约为8亿美元。

网飞公司也不是唯一一家面临订户增长问题的流媒体服务商。迪士尼公司(Disney)将在今年晚些时候提供一个低价的广告支持价格选项,以促进订户增长。

在周二的财报之后,网飞公司可能被迫走上同样的道路。投资者施加的压力越来越大,要求该公司推出附带广告的内容。网飞公司会在压力之下把电视广告重新搬上荧幕吗?(财富中文网)

译者:中慧言—王芳

在这家流媒体巨头披露仅在第一季度就流失了20万订户后,周二,网飞公司(Netflix)的股价暴跌超25%。

至少可以说,这些数字是令人沮丧的,这是因为该公司曾告诉投资者预计本季度能增加250万订户,而分析师预计该公司能增加超过270万订户。

更糟糕的是,网飞公司现在预测到下个季度它将再流失200万订户。

该公司在给股东的一封长信中表示,公司在新冠肺炎疫情期间的繁荣景象“掩盖了近期的情况”,四个关键因素——竞争加剧、智能电视应用放缓、密码共享和宏观经济发展——使其“在许多市场更难发展会员。”

由于密码共享,管理层估计有超过1亿户家庭正在免费使用其服务,并表示计划创立密码共享订阅模式,以适当地从这些用户中获利。

这家流媒体巨头还警告称,由于出现了一些紧迫性的增长问题,其收入增长已经“大幅放缓”。

在如何保留订户的整页讨论中,网飞公司分析了造成订户持续流失的各种原因,并提出了解决办法,并表示:“我们的计划是通过继续完善公司的各个方面来进一步加快收视和收入增长——尤其是通过提高节目质量和改善推荐算法,而这是会员最重视的。”

该公司补充说,由于退出俄罗斯市场,公司失去了约70万订户,但即使不考虑这些损失,它在第一季度也只能增加 50万订户。“经济增速放缓、通货膨胀加剧、俄乌冲突等地缘政治事件以及新冠肺炎疫情带来的持续破坏”是造成公司困境的宏观因素,网飞公司将这些因素标记为不可控因素。

尽管这些数字令人不安,但网飞公司仍拥有2.216亿全球付费用户群,第一季度收入增长了约10%,达到78.7 亿美元。然而,该公司的季度利润仅为16亿美元,低于去年同期的17.1 亿美元。

网飞公司带来的消息并没有让股东们感到庆幸。一些顶级对冲基金经理也无疑是不满意的。

比尔·阿克曼(Bill Ackman) 在1月份买入了310万股网飞股票,他认为从长期发展来看,网飞公司的价值被低估了。在过去,他持有的股份价值超过11亿美元,但在今天股票下跌后,网飞股价约为260美元,现在,他持有的股份价值约为8亿美元。

网飞公司也不是唯一一家面临订户增长问题的流媒体服务商。迪士尼公司(Disney)将在今年晚些时候提供一个低价的广告支持价格选项,以促进订户增长。

在周二的财报之后,网飞公司可能被迫走上同样的道路。投资者施加的压力越来越大,要求该公司推出附带广告的内容。网飞公司会在压力之下把电视广告重新搬上荧幕吗?(财富中文网)

译者:中慧言—王芳

Shares of Netflix nosedived more than 25% on Tuesday after the streaming giant revealed it lost 200,000 subscribers in the first quarter alone.

The numbers were dismal, to say the least, considering the company had told investors to expect 2.5 million new subscribers in the quarter, and analysts were expecting more than 2.7 million.

Even worse, Netflix is now projecting it will lose an additional 2 million subscribers by next quarter.

In a lengthy letter to shareholders, the company said its boom during COVID-19 had “obscured the picture recently” and that four key factors—increasing competition, slowing smart TV adoption, password sharing, and macroeconomic developments—have made it “harder to grow membership in many markets.”

Management estimates that over 100 million households are using its services without paying due to the sharing of passwords, and said it plans to build a password-sharing subscription model to properly monetize these users.

The streaming giant also warned that revenue growth has “slowed considerably” as some pressing growth issues have emerged.

In a full-page discussion of its subscriber retention issues, Netflix addressed the various reasons it should continue to bleed subscribers and said, “Our plan is to reaccelerate our viewing and revenue growth by continuing to improve all aspects of Netflix—in particular, the quality of our programming and recommendations, which is what our members value most.”

The company added that it lost around 700,000 subscribers as a result of its exit from Russia, but even excluding those losses, it would have managed to add just 500,000 subscribers in the first quarter. "Sluggish economic growth, increasing inflation, geopolitical events such as Russia’s invasion of Ukraine, and some continued disruption from COVID" were the macro factors Netflix flagged as things simply out of its control.

Despite the unsettling figures, Netflix still boasts a paid global subscriber base of 221.6 million, and revenue rose roughly 10% to $7.87 billion in the first quarter. However, the company managed a quarterly profit of only $1.6 billion, down from $1.71 billion in the same period a year ago.

The news from Netflix doesn’t exactly have shareholders celebrating. And a few top hedge fund managers are also undoubtedly unpleased.

Bill Ackman bought 3.1 million shares of Netflix in January, arguing that the company was undervalued based on a long-term outlook. His holdings were once worth over $1.1 billion, but with shares trading around $260 after today’s drop, his stake is now valued at roughly $800 million.

Netflix isn’t the only streaming service facing growth issues, either. Disney is adding a lower-priced version of its streaming platform that will be supported by advertising later this year in an attempt to boost subscriber growth.

And after Tuesday’s report, Netflix may be forced to go down the same path. The company is facing growing pressure to add an advertising-based version of its content from investors. Will Netflix get disrupted into bringing TV commercials back into consumers' living rooms?

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