为了适应Z世代日益增长的消费能力,奢侈品市场正迎来彻底变革。贝恩公司(Bain & Company)表示,Z世代消费者与千禧一代“是2022年奢侈品市场增长的支柱”,预计到2025年将占奢侈品支出的70%。
奢侈品牌面临的挑战是,Z世代与前几代消费者的价值体系越发分化。为了吸引和留住他们,奢侈品牌必须迅速超越传统的奢侈品概念——如地位、传承、贵重和传统,转向当前流行的全新价值观:包容、可持续、透明、技术和循环创新。
由于奢侈品往往在不经意间与文化和商业建立起某种联系,奢侈品市场不可避免出现解构。现实中,人们经常惊讶地发现从奢侈品牌与一些高端品牌合作,尤其文化声望或价值观与奢侈品牌相符的高端品牌。但面对Z世代,各品牌必须格外谨慎。
备受期待的蒂芙尼(Tiffany & Co)与耐克合作推出的限量版Air Force Ones运动鞋可能拓展了“奢侈品”的定义,然而在社交媒体上引发强烈抵制,因为以识货知名的运动鞋鉴赏家声称“信誉可买不来”。
相较而言,eBay杀入奢侈品市场的举动或许更成功。最近eBay在纽约推出奢侈品交易所,邀请购物者给奢侈品鉴定估价,然后能在平台上葆蝶家(Bottega Veneta)和卡地亚( Cartier)等顶级奢侈品卖家购物。此举显示了流动性和透明度新概念如何将eBay之类日常品牌推上奢侈品前沿。同时也表明,为了彰显新兴价值观,奢侈品牌其实乐意建立看似不可能的合作伙伴关系。
eBay的例子也凸显了奢侈品行业如何努力满足对二手奢侈品日益增长的需求,估计2022年该市场价值430亿欧(约合460亿美元)。趋势的背后是年轻消费者对可持续和循环经济的重视。根据塔塔咨询服务公司(Tata Consultancy Services)的数据,84%的Z世代消费者和73%的千禧一代更愿意为可持续生产和符合道德的产品付费。一定程度上是因为Z世代希望成为“收藏家”,将二手奢侈品当成可持续投资和资产以便日后交易,而不像以前一样将其视为地位象征或传家宝。
最近劳力士(Rolex)推出了二手认证计划,表明奢侈品牌在保持卓越品质和传统价值的同时,也在努力适应奢侈品的新概念。2021年,酩悦·轩尼诗-路易·威登集团(LVMH)旗下的钟表制造商真力时(Zenith)推出了一系列产品,可为过往型号鉴定、修复和认证,方便出售给购买二手奢侈品的消费者。
与此同时,普拉达(Prada)首次涉足高级珠宝,推出了100%回收黄金制成的系列产品。该产品代言人选择了诗人兼激进人士阿曼达·戈尔曼,明确宣告奢侈品的新象征是多元化、包容、社区和平等。
奢侈品行业通过表达对新兴技术的支持吸引年轻消费者,也利用新技术协助实现其他新兴价值观,如透明度和包容性。
LVMH、普拉达和梅赛德斯-奔驰(Mercedes-Benz)都已经开始使用区块链技术追踪产品的生命周期,表明对每件产品的制造和采购流程充分负责任,且100%真实。这对奢侈品珠宝市场意义重大,戴比尔斯(De Beers)已经在探索如何利用区块链追踪每颗钻石。
各大品牌也利用技术创造虚拟空间吸引年轻消费者,比如试验版“古驰藏宝阁”(Gucci Vault),通过虚拟展示古董物品和游戏等互动时尚体验,向玩家介绍该奢侈品牌的历史。与此同时,Web3数字市场正颠覆奢侈品行业,为设计师提供了另一处市场,可以销售实体和数字版作品,例如非同质化代币。
退回五年或十年前,从与高端品牌合作,二手商品再到循环经济和虚拟市场,都会让奢侈品行业感到不适。如今种种新现象似乎都与文化相关,清楚显示年轻人如何广泛且迅速地重新定义奢侈品市场价值。(财富中文网)
索菲·马克斯韦尔是Pearlfisher公司前景与洞见部合伙人。Pearlfisher是一家位于伦敦和纽约的战略创意和品牌设计公司。
Fortune.com上评论文章中表达的观点仅代表作者个人观点,并不代表《财富》杂志的观点和立场。
译者:梁宇
审校:夏林
为了适应Z世代日益增长的消费能力,奢侈品市场正迎来彻底变革。贝恩公司(Bain & Company)表示,Z世代消费者与千禧一代“是2022年奢侈品市场增长的支柱”,预计到2025年将占奢侈品支出的70%。
奢侈品牌面临的挑战是,Z世代与前几代消费者的价值体系越发分化。为了吸引和留住他们,奢侈品牌必须迅速超越传统的奢侈品概念——如地位、传承、贵重和传统,转向当前流行的全新价值观:包容、可持续、透明、技术和循环创新。
由于奢侈品往往在不经意间与文化和商业建立起某种联系,奢侈品市场不可避免出现解构。现实中,人们经常惊讶地发现从奢侈品牌与一些高端品牌合作,尤其文化声望或价值观与奢侈品牌相符的高端品牌。但面对Z世代,各品牌必须格外谨慎。
备受期待的蒂芙尼(Tiffany & Co)与耐克合作推出的限量版Air Force Ones运动鞋可能拓展了“奢侈品”的定义,然而在社交媒体上引发强烈抵制,因为以识货知名的运动鞋鉴赏家声称“信誉可买不来”。
相较而言,eBay杀入奢侈品市场的举动或许更成功。最近eBay在纽约推出奢侈品交易所,邀请购物者给奢侈品鉴定估价,然后能在平台上葆蝶家(Bottega Veneta)和卡地亚( Cartier)等顶级奢侈品卖家购物。此举显示了流动性和透明度新概念如何将eBay之类日常品牌推上奢侈品前沿。同时也表明,为了彰显新兴价值观,奢侈品牌其实乐意建立看似不可能的合作伙伴关系。
eBay的例子也凸显了奢侈品行业如何努力满足对二手奢侈品日益增长的需求,估计2022年该市场价值430亿欧(约合460亿美元)。趋势的背后是年轻消费者对可持续和循环经济的重视。根据塔塔咨询服务公司(Tata Consultancy Services)的数据,84%的Z世代消费者和73%的千禧一代更愿意为可持续生产和符合道德的产品付费。一定程度上是因为Z世代希望成为“收藏家”,将二手奢侈品当成可持续投资和资产以便日后交易,而不像以前一样将其视为地位象征或传家宝。
最近劳力士(Rolex)推出了二手认证计划,表明奢侈品牌在保持卓越品质和传统价值的同时,也在努力适应奢侈品的新概念。2021年,酩悦·轩尼诗-路易·威登集团(LVMH)旗下的钟表制造商真力时(Zenith)推出了一系列产品,可为过往型号鉴定、修复和认证,方便出售给购买二手奢侈品的消费者。
与此同时,普拉达(Prada)首次涉足高级珠宝,推出了100%回收黄金制成的系列产品。该产品代言人选择了诗人兼激进人士阿曼达·戈尔曼,明确宣告奢侈品的新象征是多元化、包容、社区和平等。
奢侈品行业通过表达对新兴技术的支持吸引年轻消费者,也利用新技术协助实现其他新兴价值观,如透明度和包容性。
LVMH、普拉达和梅赛德斯-奔驰(Mercedes-Benz)都已经开始使用区块链技术追踪产品的生命周期,表明对每件产品的制造和采购流程充分负责任,且100%真实。这对奢侈品珠宝市场意义重大,戴比尔斯(De Beers)已经在探索如何利用区块链追踪每颗钻石。
各大品牌也利用技术创造虚拟空间吸引年轻消费者,比如试验版“古驰藏宝阁”(Gucci Vault),通过虚拟展示古董物品和游戏等互动时尚体验,向玩家介绍该奢侈品牌的历史。与此同时,Web3数字市场正颠覆奢侈品行业,为设计师提供了另一处市场,可以销售实体和数字版作品,例如非同质化代币。
退回五年或十年前,从与高端品牌合作,二手商品再到循环经济和虚拟市场,都会让奢侈品行业感到不适。如今种种新现象似乎都与文化相关,清楚显示年轻人如何广泛且迅速地重新定义奢侈品市场价值。(财富中文网)
索菲·马克斯韦尔是Pearlfisher公司前景与洞见部合伙人。Pearlfisher是一家位于伦敦和纽约的战略创意和品牌设计公司。
Fortune.com上评论文章中表达的观点仅代表作者个人观点,并不代表《财富》杂志的观点和立场。
译者:梁宇
审校:夏林
The luxury market is undergoing a radical transformation as it adapts to the growing spending power of Gen Z. Along with Millennials, these consumers accounted “for the entire growth of the luxury market in 2022,” according to Bain & Company, and are predicted to represent 70% of luxury spending by 2025.
The challenge for luxury brands is that Gen has increasingly divergent value systems from previous generations of consumers. To attract and keep them engaged, luxury brands are rapidly having to move beyond the traditional notions of luxury–such as status, legacy, prestige, and heritage–towards a new set of values: inclusivity, sustainability, transparency, technology, and circular innovation.
This is leading to a deconstruction of the luxury market as it builds connections with other, often unexpected, parts of culture and commerce. On the ground, this can be seen in surprising partnerships between luxury brands and high-street brands, particularly ones that have the cultural cachet or values that luxury brands are seeking to develop. But brands have to tread carefully here.
Tiffany & Co’s highly anticipated collaboration with Nike on a limited edition pair of Air Force Ones may have pushed the boundaries of what “luxury” means today–but it caused a backlash on social media as sneaker connoisseurs, notorious for their discernment, claimed that “you can’t buy cred.”
eBay’s surprising entry into the luxury market was perhaps more successful. The brand’s recent Luxury Exchange pop-up in New York invited shoppers to have their luxury goods appraised and valued, which they could then use to purchase items from the platform’s top luxury sellers, including Bottega Veneta and Cartier. This shows how new notions of fluidity and transparency can reposition an everyday brand such as eBay at the cutting edge of luxury. It also shows the willingness of luxury brands to forge unlikely partnerships as a way to express these emerging values.
The eBay example also highlights how the luxury sector is evolving to meet the growing demand for pre-owned luxury goods, a market estimated to be worth €43 billion in 2022 (circa $46 billion). This trend is being fueled by the importance younger consumers are placing on sustainability and circular economies. 84% of Gen Z consumers and 73% of Millennials will spend more on sustainably produced and ethically sourced products, according to Tata Consultancy Services. This is partly due to their desire to become “collectors” in their own right and buy second-hand luxury items as sustainable investments and assets to trade at a later date, rather than as pristine status symbols or heirlooms.
Rolex recently launched a certified pre-owned program, a move that shows how luxury brands can adapt to new notions of luxury while maintaining traditional values of superior quality and heritage. In 2021, LVMH-owned watchmaker Zenith launched a range that authenticates, restores, and certifies models from its archives to sell to consumers shopping for pre-owned luxury goods.
Meanwhile, Prada’s first foray into fine jewelry is a collection made from 100% recycled gold. It was launched with a campaign featuring poet and activist Amanda Gorman, a clear sign that the new figureheads of luxury are those that represent diversity, inclusivity, community, and equality.
The luxury sector is also engaging younger consumers by showing an appreciation of emerging technology and using it to help realize other emerging values, such as transparency and inclusivity.
LVMH, Prada, and Mercedes-Benz have started using blockchain technology to help trace the lifecycle of their products to show that each one has been responsibly made and sourced, and is 100% authentic. This has significant implications for the luxury jewelry market, with De Beers already exploring how every single diamond they use can be traced using blockchain.
Brands are also using technology to create virtual spaces to engage younger consumers, such as the experimental ‘Gucci Vault’: an interactive fashion experience that includes a virtual display of vintage items and games that teach players about the luxury house’s history. Meanwhile, Web3 digital marketplaces are disrupting the luxury sector by offering designers an alternative marketplace where they can sell both physical and digital versions of their products, such as NFTs.
A mere five or 10 years ago, all of these developments–from high-street partnerships and second-hand goods to circular economies and virtual marketplaces–would have felt jarring for the luxury sector. Today, they seem completely culturally relevant, a clear indication of just how widely and rapidly young people are redefining the values of the luxury market.
Sophie Maxwell is partner, futures and insight, at Pearlfisher, a strategic creative and brand design agency in London and New York.
The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.