以色列和巴勒斯坦地区的暴力活动仍在持续,可怕的新闻和图片铺天盖地,包括埃隆·马斯克和比尔·阿克曼在内的多位商界领袖,都已就此次冲突发表了公开声明。
他们的做法代表了近年来的一种明显趋势。从罗诉韦德案终结,到美国最高法院推翻大学平权法案,公司和管理者被越来越多地要求就重大事件向公众和员工表达他们的看法。
中东地区最近爆发了多年来最严重的暴力冲突,全球都在紧张关注着战争的走向。哈马斯已导致1000多人丧生,并绑架了150多名人质。作为回应,以色列召集了30万名预备役军人,对加沙地带实施了空袭,并实施了"全面封锁",中断了巴勒斯坦人口密集地区的食品、供水和电力供应。
向员工表达恰当的观点可能具有挑战性。领导者一旦失言,可能令员工感到冒犯、疏远和不快。另外,保持沉默也可能被解读为反应迟钝和过度谨慎。
《财富》杂志与沟通专家进行了交流,为管理者寻求如何在职场谈论这场战争的建议。
一定要表达观点。领导者很容易选择避而不谈发生在中东地区的暴力冲突,因为这是一个复杂的问题,人们对此有强烈的感受。但全球传播公司Edelman Associates的CEO理查德·埃德尔曼在一份建议管理者如何回应的公开声明中写道:“你必须向员工表达观点,不能保持沉默。”
言简意赅,并关注员工安全。曾在《财富》50强公司任职的一位美国沟通专家建议,领导者传达的信息应该关注在中东地区的员工、他们的家人以及可能前往冲突地点附近出差的员工的安全。如果所有人都是安全的,要告知员工,或者让他们知道公司非常关心员工。如果公司经营区域受到冲突影响,要让员工知道公司是否依旧在当地开展业务。除此以外,要避免就更大规模的地缘政治局势发表声明。
承认前线所有人遭受的苦难。伦敦商学院(London Business School)组织行为学教授兰德尔·彼得森在一封邮件中对《财富》杂志表示:“一定要承认冲突造成了无辜生命死亡,以及冲突双方人民正在经历苦难。”他补充道:“对正在遭受痛苦的人们表达人文关怀,然后就此打住。”
允许员工灵活办公。彼得森表示,应当允许与冲突地区有密切联系的员工在适当的时候工作,以便他们能够与当地的家人和朋友通话。“大多数人需要的是,我们能够承认确实有事情正在发生,尽管我们可能对此无法掌控。”
提醒员工使用心理咨询资源。许多公司会为员工提供免费或有补贴的心理健康服务。在任何沟通中,你可以提醒员工,如果他们需要,公司可以为他们提供倾诉的资源。
使用电子邮件。避免通过员工可能回复的平台(如Slack或Workplace)发送信息,因为员工可能在这些平台上无意或有意开启对话,刺激紧张情绪。
考虑长期影响。波士顿大学凯斯特罗姆商学院(Boston University Questrom School of Business)实践教授大卫·阿尔梅达在一封邮件中表示,你如何回应这种冲突将“对员工如何看待公司的文化和核心价值观至关重要”。“如果应对得当,员工将感到公司文化和价值观与之一致。如果应对不当,员工可能在思想上疏远组织,降低他们的主动投入,并在某些情况下,可能会考虑寻找一个更符合他们个人价值观的工作场所。”
灵活应对未来。一位专家表示,随着未来几天和几周局势的变化,管理者可能不得不提前思考其他问题。例如,员工可能会提出延长休假的要求,以处理冲突对他们个人生活的影响。也有人可能会申请休假去海外服军役。因此,需要做好充分准备。(财富中文网)
翻译:刘进龙
审校:汪皓
以色列和巴勒斯坦地区的暴力活动仍在持续,可怕的新闻和图片铺天盖地,包括埃隆·马斯克和比尔·阿克曼在内的多位商界领袖,都已就此次冲突发表了公开声明。
他们的做法代表了近年来的一种明显趋势。从罗诉韦德案终结,到美国最高法院推翻大学平权法案,公司和管理者被越来越多地要求就重大事件向公众和员工表达他们的看法。
中东地区最近爆发了多年来最严重的暴力冲突,全球都在紧张关注着战争的走向。哈马斯已导致1000多人丧生,并绑架了150多名人质。作为回应,以色列召集了30万名预备役军人,对加沙地带实施了空袭,并实施了"全面封锁",中断了巴勒斯坦人口密集地区的食品、供水和电力供应。
向员工表达恰当的观点可能具有挑战性。领导者一旦失言,可能令员工感到冒犯、疏远和不快。另外,保持沉默也可能被解读为反应迟钝和过度谨慎。
《财富》杂志与沟通专家进行了交流,为管理者寻求如何在职场谈论这场战争的建议。
一定要表达观点。领导者很容易选择避而不谈发生在中东地区的暴力冲突,因为这是一个复杂的问题,人们对此有强烈的感受。但全球传播公司Edelman Associates的CEO理查德·埃德尔曼在一份建议管理者如何回应的公开声明中写道:“你必须向员工表达观点,不能保持沉默。”
言简意赅,并关注员工安全。曾在《财富》50强公司任职的一位美国沟通专家建议,领导者传达的信息应该关注在中东地区的员工、他们的家人以及可能前往冲突地点附近出差的员工的安全。如果所有人都是安全的,要告知员工,或者让他们知道公司非常关心员工。如果公司经营区域受到冲突影响,要让员工知道公司是否依旧在当地开展业务。除此以外,要避免就更大规模的地缘政治局势发表声明。
承认前线所有人遭受的苦难。伦敦商学院(London Business School)组织行为学教授兰德尔·彼得森在一封邮件中对《财富》杂志表示:“一定要承认冲突造成了无辜生命死亡,以及冲突双方人民正在经历苦难。”他补充道:“对正在遭受痛苦的人们表达人文关怀,然后就此打住。”
允许员工灵活办公。彼得森表示,应当允许与冲突地区有密切联系的员工在适当的时候工作,以便他们能够与当地的家人和朋友通话。“大多数人需要的是,我们能够承认确实有事情正在发生,尽管我们可能对此无法掌控。”
提醒员工使用心理咨询资源。许多公司会为员工提供免费或有补贴的心理健康服务。在任何沟通中,你可以提醒员工,如果他们需要,公司可以为他们提供倾诉的资源。
使用电子邮件。避免通过员工可能回复的平台(如Slack或Workplace)发送信息,因为员工可能在这些平台上无意或有意开启对话,刺激紧张情绪。
考虑长期影响。波士顿大学凯斯特罗姆商学院(Boston University Questrom School of Business)实践教授大卫·阿尔梅达在一封邮件中表示,你如何回应这种冲突将“对员工如何看待公司的文化和核心价值观至关重要”。“如果应对得当,员工将感到公司文化和价值观与之一致。如果应对不当,员工可能在思想上疏远组织,降低他们的主动投入,并在某些情况下,可能会考虑寻找一个更符合他们个人价值观的工作场所。”
灵活应对未来。一位专家表示,随着未来几天和几周局势的变化,管理者可能不得不提前思考其他问题。例如,员工可能会提出延长休假的要求,以处理冲突对他们个人生活的影响。也有人可能会申请休假去海外服军役。因此,需要做好充分准备。(财富中文网)
翻译:刘进龙
审校:汪皓
Amid a flood of horrific news and images of ongoing violence in Israel and the Palestinian territories, business leaders from Elon Musk to Bill Ackman have made public statements about the conflict.
They’re part of a larger trend over the past few years, in which companies and managers have increasingly been asked to speak to the public and their employees about major events, from the end of Roe v. Wade to the Supreme Court’s decision to strike down affirmative action at universities.
The latest conflict in the region is the worst violence in many years, and people around the world are watching anxiously as the war unfolds. After Hamas killed more than 1,000 and took more than 150 people hostage, Israel has responded by drafting 300,000 military reservists, carrying out airstrikes on Gaza, and announcing a “complete siege,” cutting off food, water, and electricity from the densely populated Palestinian territory.
Finding the right thing to say to workers can be challenging. It’s easy for leaders to offend, alienate, and demotivate people if they get it wrong. On the other hand, remaining silent can also be read as insensitive and overly cautious.
Fortune spoke with communication experts to get advice for managers about how to address the war in the workplace.
Do say something. It’s tempting to avoid any talk of violence in the Middle East, a complex topic about which people have strong feelings. But “it’s imperative that you speak to your employees,” wrote Richard Edelman, CEO of global communications firm Edelman Associates, in a public statement advising managers on how to respond. “Don’t be silent.”
Keep it simple and focus on employee safety. A communications specialist in the U.S. with experience at Fortune 50 companies advises focusing on messages about the safety of employees in the region, their families, and any employees who may have been traveling near the sites of the attacks. Let employees know that everyone is safe, if that is the case, or that the company is checking in on staff. If your company operates in the area affected by the conflict, let the staff know whether you’re still doing business there. Otherwise, avoid making a statement about the larger geopolitical situation.
Acknowledge suffering on all fronts. “Be sure to acknowledge innocent lives lost and hardship on both sides,” Randall Peterson, a professor of organizational behavior at London Business School, told Fortune in an email. “Show humanity for those who are suffering and leave it there,” he added.
Allow employees to have flexible schedules. Let employees who have close ties in the area work when it makes sense for them so they can make calls to friends and family in the region, says Peterson. “What most people need is an acknowledgement that something is happening, even if we cannot do anything about it.”
Remind workers of counseling resources. Many companies offer free or subsidized mental health services to employees. In any communication, you can remind people that there are resources available to them if they’re looking to speak with someone.
Use email. Avoid sending your message out through platforms where employees may respond (such as Slack or Workplace) and unwittingly or intentionally start a conversation that could stir tensions.
Consider the long-term impact. How you respond to this conflict will “play a material role in how employees view an organization’s culture and core values,” says David Almeda, professor of practice at Boston University Questrom School of Business, in an email. “Get it right [and] employees will feel aligned with the organization’s culture and values. Get it wrong [and] employees may distance themselves from the organization philosophically, reduce the amount of discretionary effort they put in, and, in some cases, may consider finding a place to work that more closely aligns with them as an individual.”
Stay nimble about the future. As the situation changes over the next few days and weeks, workplace managers will have to get ahead of additional issues, said one expert. For example, employees may ask for extended time off to deal with personal fallout from the conflict. Some may even request time off for military service overseas. Be ready for anything.