克里斯·坎普钦斯基四年前出任麦当劳的首席执行官时,面临的问题相当多。在他的前任史蒂夫·伊斯特布鲁克(Steve Easterbrook)被曝与一名员工有不正当关系而下台后,他突然得到了这份工作。就在坎普钦斯基努力稳住局面的时候,疫情来袭,全球餐厅纷纷停业。就在疫情逐渐平息之际,俄乌冲突爆发,迫使坎普钦斯基做出了撤出俄罗斯的艰难决定。麦当劳在俄罗斯拥有数百家公司自有餐厅和6.2万名员工。
按门店数量计算,麦当劳仍然是世界上最大的快餐企业(约4万家),在他任职期间,可比门店销售额增长了30%。麦当劳的股价上涨了48%,与标准普尔指数持平。该公司的收入有四年出现下降,2022年的收入还不及2016年。虽然麦当劳在全球范围内不断开设新门店,但近八年来,它在美国没有开设任何新门店。
如今,该公司宣布了雄心勃勃的新增长目标,强调它打算主动出击——积极拓店、采用更先进的技术、扩大外卖业务、增加收入等。最近,坎普钦斯基接受了《财富》杂志的采访,畅谈了麦当劳的未来。
为清晰起见,本采访内容略有删减。
《财富》:多年来,麦当劳一直在增加菜品。如今,贵公司的一大发展战略是聚焦一小部分核心菜品。为什么会出现这样的变化呢?
我们的三大重点产品领域是牛肉、鸡肉和咖啡,这三大产品类别的规模都相当庞大。在全球范围内,我们的鸡肉产品和牛肉产品一样种类繁多,这让人们感到惊讶。咖啡是一种相当习惯性的、有更多个人偏好的产品。在上述每个领域,我们都拥有巨额资产——足三两(Quarter Pounder),巨无霸(Big Mac),麦乐鸡(Chicken McNuggets),麦咖啡(McCafé)。这些品牌的价值高达170亿美元。与销售产品相比,销售品牌的好处在于,它不仅仅是一堆功能性的产品。这些品牌都附带情感收益。当你销售的品牌像开心乐园餐、巨无霸或麦旋风一样独一无二时,那它就是无可替代的。因此,对我们来说,专注于我们最大、最重要的品牌,也就是那些带来大部分销售额的品牌,是最明智的选择。
您期待在人工智能的助力下实现增长。具体怎么实现呢?
我们的数字生态系统中有1.5亿人,每天处理6500万到7000万笔交易。这一切都是为了更智能地与客户打交道,并确保满足其需求。例如,当有顾客驾车进入得来速餐厅购餐车道时,我们可以向他们展示为其量身定做的菜单板。我们变得更加智能,能够揣摩出他们可能希望购买的特价品。
人工智能还能让我们更高效地管理厨房。当总经理走进餐厅时,他们会问:我怎样才能卖出更多的产品?可以有许多不同的手段来实现这一目标,总经理们需要自己寻找实现途径。在不远的将来,所有这些都将由人工智能助手来帮助实现(人工智能助手会告诉他们具体需要完成什么任务)。他们会查看手机,然后手机会说:“你需要打开生产操作台的第二个操作面,再安排两个工作人员,你可能还需要开放得来速餐厅的第二条购餐车道,原因是这是得来速餐厅实现增长的瓶颈所在。”这些建议直接来自人工智能。
您在全球拥有大约4万家餐厅,并宣布在2027年底前实现5万家餐厅的开店目标。为什么是现在呢?
过去几年,我们花费大量时间,并投入大量资金来整修和翻新我们在世界各地的餐厅(房地产)。如今,全球的餐厅(房地产)已经完全实现现代化,这样,我们就有能力开设新餐厅了。我们打算在4年内开设1万家新餐厅,这是我们有史以来开设1万家新餐厅速度最快的一次。我们之前的记录是7年。
会在哪些地方开设新餐厅呢?
基本上是世界各地。有人问我:“还需要在美国开设更多的餐厅吗?”我们如今在美国的足迹(约13,400家餐厅)反映了25年前美国的人口状况(统计学意义上)。如今,美国每10万人中拥有餐厅数量最多的地区是芝加哥。我们并没有在像东南部、西南部、德克萨斯州这样的地方拓店。我们的组合偏重于东北部和中西部,这些地方的人口实际上正在减少。我们要做的部分工作是确保我们在人口迁移的地方有适当数量的餐厅。
您如何看待中国这个成长型市场?
今天我们在中国大约有5500家餐厅。这是我们的第二大市场(仅次于美国)。预计到2028年,我们将开设1万家新餐厅。那时,中国拥有2万到2.5万家餐厅,毋庸置疑,将是我们最大的市场。此外,每家餐厅的销售额通常与家庭收入密切相关。假设中国的国内生产总值将以中等个位数的速度增长,那么家庭收入也将随之增长,这意味着随着时间的推移,我们应该会看到良好的增长势头。我们认为在中国还有很大的发展空间。
数家美国公司开始对在中国开展业务持谨慎态度。您对在中国的业务实现持续增长有信心吗?
当你仔细听中国政府和美国政府的谈话时,就会发现他们只谈论在数个非常具体的领域的竞争关系,比如技术。这可能是一个竞争多于合作的领域。像我们销售汉堡、鸡块、炸薯条这样的类别,双方都觉得这不会是一个竞争领域,而是实现合作的领域。我认为两国政府都欢迎像我们这样的公司继续在那里进行投资并促进增长。(财富中文网)
译者:中慧言-王芳
克里斯·坎普钦斯基四年前出任麦当劳的首席执行官时,面临的问题相当多。在他的前任史蒂夫·伊斯特布鲁克(Steve Easterbrook)被曝与一名员工有不正当关系而下台后,他突然得到了这份工作。就在坎普钦斯基努力稳住局面的时候,疫情来袭,全球餐厅纷纷停业。就在疫情逐渐平息之际,俄乌冲突爆发,迫使坎普钦斯基做出了撤出俄罗斯的艰难决定。麦当劳在俄罗斯拥有数百家公司自有餐厅和6.2万名员工。
按门店数量计算,麦当劳仍然是世界上最大的快餐企业(约4万家),在他任职期间,可比门店销售额增长了30%。麦当劳的股价上涨了48%,与标准普尔指数持平。该公司的收入有四年出现下降,2022年的收入还不及2016年。虽然麦当劳在全球范围内不断开设新门店,但近八年来,它在美国没有开设任何新门店。
如今,该公司宣布了雄心勃勃的新增长目标,强调它打算主动出击——积极拓店、采用更先进的技术、扩大外卖业务、增加收入等。最近,坎普钦斯基接受了《财富》杂志的采访,畅谈了麦当劳的未来。
为清晰起见,本采访内容略有删减。
《财富》:多年来,麦当劳一直在增加菜品。如今,贵公司的一大发展战略是聚焦一小部分核心菜品。为什么会出现这样的变化呢?
我们的三大重点产品领域是牛肉、鸡肉和咖啡,这三大产品类别的规模都相当庞大。在全球范围内,我们的鸡肉产品和牛肉产品一样种类繁多,这让人们感到惊讶。咖啡是一种相当习惯性的、有更多个人偏好的产品。在上述每个领域,我们都拥有巨额资产——足三两(Quarter Pounder),巨无霸(Big Mac),麦乐鸡(Chicken McNuggets),麦咖啡(McCafé)。这些品牌的价值高达170亿美元。与销售产品相比,销售品牌的好处在于,它不仅仅是一堆功能性的产品。这些品牌都附带情感收益。当你销售的品牌像开心乐园餐、巨无霸或麦旋风一样独一无二时,那它就是无可替代的。因此,对我们来说,专注于我们最大、最重要的品牌,也就是那些带来大部分销售额的品牌,是最明智的选择。
您期待在人工智能的助力下实现增长。具体怎么实现呢?
我们的数字生态系统中有1.5亿人,每天处理6500万到7000万笔交易。这一切都是为了更智能地与客户打交道,并确保满足其需求。例如,当有顾客驾车进入得来速餐厅购餐车道时,我们可以向他们展示为其量身定做的菜单板。我们变得更加智能,能够揣摩出他们可能希望购买的特价品。
人工智能还能让我们更高效地管理厨房。当总经理走进餐厅时,他们会问:我怎样才能卖出更多的产品?可以有许多不同的手段来实现这一目标,总经理们需要自己寻找实现途径。在不远的将来,所有这些都将由人工智能助手来帮助实现(人工智能助手会告诉他们具体需要完成什么任务)。他们会查看手机,然后手机会说:“你需要打开生产操作台的第二个操作面,再安排两个工作人员,你可能还需要开放得来速餐厅的第二条购餐车道,原因是这是得来速餐厅实现增长的瓶颈所在。”这些建议直接来自人工智能。
您在全球拥有大约4万家餐厅,并宣布在2027年底前实现5万家餐厅的开店目标。为什么是现在呢?
过去几年,我们花费大量时间,并投入大量资金来整修和翻新我们在世界各地的餐厅(房地产)。如今,全球的餐厅(房地产)已经完全实现现代化,这样,我们就有能力开设新餐厅了。我们打算在4年内开设1万家新餐厅,这是我们有史以来开设1万家新餐厅速度最快的一次。我们之前的记录是7年。
会在哪些地方开设新餐厅呢?
基本上是世界各地。有人问我:“还需要在美国开设更多的餐厅吗?”我们如今在美国的足迹(约13,400家餐厅)反映了25年前美国的人口状况(统计学意义上)。如今,美国每10万人中拥有餐厅数量最多的地区是芝加哥。我们并没有在像东南部、西南部、德克萨斯州这样的地方拓店。我们的组合偏重于东北部和中西部,这些地方的人口实际上正在减少。我们要做的部分工作是确保我们在人口迁移的地方有适当数量的餐厅。
您如何看待中国这个成长型市场?
今天我们在中国大约有5500家餐厅。这是我们的第二大市场(仅次于美国)。预计到2028年,我们将开设1万家新餐厅。那时,中国拥有2万到2.5万家餐厅,毋庸置疑,将是我们最大的市场。此外,每家餐厅的销售额通常与家庭收入密切相关。假设中国的国内生产总值将以中等个位数的速度增长,那么家庭收入也将随之增长,这意味着随着时间的推移,我们应该会看到良好的增长势头。我们认为在中国还有很大的发展空间。
数家美国公司开始对在中国开展业务持谨慎态度。您对在中国的业务实现持续增长有信心吗?
当你仔细听中国政府和美国政府的谈话时,就会发现他们只谈论在数个非常具体的领域的竞争关系,比如技术。这可能是一个竞争多于合作的领域。像我们销售汉堡、鸡块、炸薯条这样的类别,双方都觉得这不会是一个竞争领域,而是实现合作的领域。我认为两国政府都欢迎像我们这样的公司继续在那里进行投资并促进增长。(财富中文网)
译者:中慧言-王芳
Chris Kempczinski faced more than his share of problems when he became McDonald’s CEO four years ago. He got the job abruptly after his predecessor, Steve Easterbrook, stepped down following revelations of an inappropriate relationship with an employee. As Kempczinski tried to steady the ship, the pandemic arrived, shuttering restaurants worldwide. Just as the pandemic was subsiding, Russia invaded Ukraine, forcing him to make the wrenching decision to pull out of Russia, where McDonald’s had hundreds of company-owned restaurants and 62,000 employees.
McDonald’s is still the world’s largest fast-food business by locations (about 40,000), and comparable-store sales have grown 30% during his tenure. The stock has risen 48%, matching the S&P. But revenue has declined in four of the past six years, and in 2022 it was less than it had been in 2016. While McDonald’s is adding restaurants globally, it hasn’t added any net new U.S. locations in nearly eight years.
Now the company is announcing ambitious new growth targets, emphasizing that it intends to play offense—more restaurants, more advanced technology, a bigger delivery business, and rising revenue, among other goals. Kempczinski recently spoke with Fortune about the future of McDonald’s.
This interview has been edited and condensed for clarity.
Fortune: For years McDonald’s has expanded its menu. Now part of your growth strategy is to focus on a smaller group of core items. How come?
Our three product areas of focus are beef, chicken, and coffee. They’re massive, massive categories. People are surprised that our chicken business is as big as our beef business globally. Coffee is a very habitual product that people have a lot of personal preference attached to. In each of those areas we have great equities—Quarter Pounder, Big Mac, Chicken McNuggets, McCafé. These are brands, and we have 17 billion-dollar brands. The benefit of selling a brand versus selling a product is that it’s not just about a bunch of functional things. There are emotional benefits attached to each of those brands. And when you’re selling a brand that’s as unique as a Happy Meal or a Big Mac or a McFlurry, there really isn’t a substitute for that. So for us, focusing on our biggest, most important brands, the ones that drive the majority of sales, makes the most sense.
You’re counting on AI to help increase growth. How, exactly?
We have 150 million people in our digital ecosystem, and we’re capturing 65 to 70 million transactions a day. That all goes toward getting much smarter about how we meet customers and make sure we’re meeting their needs. For example, when someone pulls up in the drive-thru, we could show them a menu board that’s bespoke to them. We become smarter in our ability to figure out what offer they may be getting.
AI will also allow us to run our kitchens more efficiently. When a general manager comes into the restaurant, they’re asking, how do I sell more stuff? There’s a lot of different levers, and general managers try to figure it out for themselves. In the not-too-distant future, all of that will be enabled by a copilot that will tell them exactly what they need to do. They’ll look at their phone, and it’ll say, “You need to open up the second side on the production table and add two people, and you might also want to open up the second lane in the drive-thru because your drive-thru is a bottleneck.” That comes directly from AI as well.
You have about 40,000 restaurants globally, and you’re announcing you intend to have 50,000 by the end of 2027. Why now?
Over the past few years we’ve spent a lot of time remodeling and refurbishing our restaurant [real] estate around the world. A lot of our capital was going into that. We now have fully modernized global restaurant [real] estate, and we’ve got the capacity to go and drive new units. We intend to add 10,000 in four years, which is the fastest we’ve ever added 10,000 units. Our previous record was seven years.
Where will they be?
Basically everywhere. I get asked, “Do you even need more restaurants in the U.S.?” Our U.S. footprint today [about 13,400 restaurants] reflects what the U.S. looked like from a demographic standpoint probably 25 years ago. The part of the U.S. that has the most restaurants per 100,000 people today is Chicago. Places like the Southeast, the Southwest, Texas—we weren’t growing in those markets. Our portfolio was overweighted to the Northeast and the Midwest, places that were actually losing population. Part of what we’re going to do is make sure we’ve got a suitable presence where the population has migrated to.
How do you see China as a growth market?
We’re at about 5,500 restaurants today. It’s our second largest market [after the U.S.]. We expect that will be 10,000 restaurants by 2028. There’s no reason why China couldn’t be our largest market, with 20,000 or 25,000 restaurants. In addition, sales per restaurant in general tend to be closely correlated to household incomes. If you assume China’s GDP is going to be growing at mid-single-digits, household income is going to follow that, which means we should see good growth over time. We think we’ve got a lot of runway ahead of us in China.
Several U.S. companies are becoming wary of operating in China. Are you confident your business there will be able to keep growing?
When you listen to the Chinese government and the U.S. government, they talk about competing in just a few very specific areas, like technology. That might be an area where there’s going to be more competition than cooperation. A category like ours—selling burgers, chicken nuggets, french fries—we feel good, from both sides, that this is not going to be an area of competition. This is an area of cooperation. I think both governments welcome companies like ours continuing to invest and drive growth there.