一大最重要的因素有助于解释在线购物市场Temu自2022年成立以来的惊人崛起:超低价格。因此,根据电子商务营销公司Omnisend最近委托进行的一项调查,在过去的一年里,近六成美国网购者在Temu上购物。
但是,如果Temu要在未来数年继续赢得美国消费者的青睐,就必须建立客户信任,而这正是其竞争对手电商巨头亚马逊(Amazon)所拥有的。在接受调查的美国人中,只有6%的人表示他们更信任Temu,而不是亚马逊。
这些结果是基于对1000名美国网购者的调查得出的,既体现了Temu在美国上市不到两年就取得的骄人成绩,也体现了Temu在建立足够的信任度,从而让美国消费者在未来数年内不断光顾方面仍面临着艰巨挑战。
在中国电子商务母公司拼多多(PDD Holdings)的支持下,Temu通过超低价格、巨额广告支出、优惠券大量使用和游戏化策略赢得了美国消费者的青睐。尽管配送时间长,产品质量有问题,持续性营销近乎达到垃圾邮件的程度,但该策略使得这款应用程序在美国实现持续增长。
Temu是拼多多旗下的一家子公司,正式名称为WhaleCo,声称波士顿办事处是其全球总部。但据《财富》杂志4月份的独家报道,Temu在波士顿雇佣的员工很少,而是依靠设在中国的大型产品和技术团队运营。
这种与中国的紧密联系,再加上有关其商家是否使用强迫劳动的质疑,以及其对一项有百年历史的贸易规则的依赖(该规则规定,电子商务卖家从中国向美国购物者发货价值低于800美元,可免除关税),导致美国国会议员和相关机构加大了对其的审查力度。美国众议院中国特别委员会和一些参议院共和党人一直在推动对Temu进行调查。
美国国土安全部(Department of Homeland Security)最近也表示,将加强对归入“最低限度规则”贸易计划的包裹的审查。该计划受到Temu和Shein等海外电商巨头以及一些利用海外供应商和制造商的美国商家的青睐。(该贸易规则的支持者表示,这有助于为美国消费者保持低价。)
据《华尔街日报》最近报道,由于在美国受到严格审查,Temu日益瞄准新地区,以寻求实现未来增长。对亚马逊来说,这在很大程度上是个好消息。亚马逊是美国占据主导地位的在线零售商,拥有约40%的市场份额。公司领导层对Temu及其快时尚竞争对手Shein的关注与日俱增。虽然亚马逊已经削减了一些低价服装的商家上架费,以吸引可能通过这些低价市场进行销售的卖家,但这家科技巨头也在加大努力巩固它认为自己已有的优势:配送速度快、品牌知名度高和消费者信任度高。
从调查结果来看,这看起来是明智的选择。(财富中文网)
译者:中慧言-王芳
一大最重要的因素有助于解释在线购物市场Temu自2022年成立以来的惊人崛起:超低价格。因此,根据电子商务营销公司Omnisend最近委托进行的一项调查,在过去的一年里,近六成美国网购者在Temu上购物。
但是,如果Temu要在未来数年继续赢得美国消费者的青睐,就必须建立客户信任,而这正是其竞争对手电商巨头亚马逊(Amazon)所拥有的。在接受调查的美国人中,只有6%的人表示他们更信任Temu,而不是亚马逊。
这些结果是基于对1000名美国网购者的调查得出的,既体现了Temu在美国上市不到两年就取得的骄人成绩,也体现了Temu在建立足够的信任度,从而让美国消费者在未来数年内不断光顾方面仍面临着艰巨挑战。
在中国电子商务母公司拼多多(PDD Holdings)的支持下,Temu通过超低价格、巨额广告支出、优惠券大量使用和游戏化策略赢得了美国消费者的青睐。尽管配送时间长,产品质量有问题,持续性营销近乎达到垃圾邮件的程度,但该策略使得这款应用程序在美国实现持续增长。
Temu是拼多多旗下的一家子公司,正式名称为WhaleCo,声称波士顿办事处是其全球总部。但据《财富》杂志4月份的独家报道,Temu在波士顿雇佣的员工很少,而是依靠设在中国的大型产品和技术团队运营。
这种与中国的紧密联系,再加上有关其商家是否使用强迫劳动的质疑,以及其对一项有百年历史的贸易规则的依赖(该规则规定,电子商务卖家从中国向美国购物者发货价值低于800美元,可免除关税),导致美国国会议员和相关机构加大了对其的审查力度。美国众议院中国特别委员会和一些参议院共和党人一直在推动对Temu进行调查。
美国国土安全部(Department of Homeland Security)最近也表示,将加强对归入“最低限度规则”贸易计划的包裹的审查。该计划受到Temu和Shein等海外电商巨头以及一些利用海外供应商和制造商的美国商家的青睐。(该贸易规则的支持者表示,这有助于为美国消费者保持低价。)
据《华尔街日报》最近报道,由于在美国受到严格审查,Temu日益瞄准新地区,以寻求实现未来增长。对亚马逊来说,这在很大程度上是个好消息。亚马逊是美国占据主导地位的在线零售商,拥有约40%的市场份额。公司领导层对Temu及其快时尚竞争对手Shein的关注与日俱增。虽然亚马逊已经削减了一些低价服装的商家上架费,以吸引可能通过这些低价市场进行销售的卖家,但这家科技巨头也在加大努力巩固它认为自己已有的优势:配送速度快、品牌知名度高和消费者信任度高。
从调查结果来看,这看起来是明智的选择。(财富中文网)
译者:中慧言-王芳
One factor, above all else, helps explain the sensational rise of the online shopping marketplace Temu since its founding in 2022: ultralow prices. As a result, nearly six out of 10 U.S. online shoppers have made a purchase through the shopping marketplace in the past year, according to a recent survey commissioned by e-commerce marketing firm Omnisend.
But if Temu’s going to continue to win the wallets of U.S. shoppers in the years to come, it’s going to have to build something that its giant competitor Amazon has in spades: customer trust. Only 6% of Americans surveyed said they trust Temu more than Amazon.
Those results, based on a survey of 1,000 online shoppers in the U.S., crystallize both the remarkable ascent of Temu, which launched in the U.S. less than two years ago, as well as the steep climb it still faces in building enough trust to keep U.S. customers coming back again and again for years to come.
Backed by its Chinese e-commerce parent company, PDD Holdings, Temu has won the wallets of U.S. shoppers through a combination of ultralow prices, massive ad spending, and prolific use of coupons and gamification tactics. This strategy has enabled the app to continue to grow in the U.S. despite long delivery times, questionable product quality, and relentless marketing that can border on spamming.
Under a PDD subsidiary legally known as WhaleCo, Temu claims a Boston office as its global headquarters. But as Fortune reported exclusively in April, Temu employs few employees there and counts on large product and technology teams based in China to operate.
That strong China connection—coupled with questions about whether any of its merchants use forced labor as well as its dependence on a century-old trade rule that eliminates duties on many shipments to U.S. shoppers—has led to increased scrutiny from U.S. lawmakers and agencies alike. The U.S. House Select Committee on the Chinese Communist Party and some Senate Republicans have been pushing for probes into Temu.
The Department of Homeland Security has also recently said it will step up scrutiny of packages that fall under the “de minimis” trade program that is favored by overseas e-commerce giants such as Temu and Shein, as well as some U.S. merchants who utilize overseas suppliers and manufacturers. (Proponents of the trade rule say it helps keep prices low for U.S. consumers.)
As a result of scrutiny in the U.S., Temu is increasingly eyeing new geographies for future growth, the Wall Street Journal reported recently. Much of this might be welcome news inside Amazon, the dominant online retailer in the U.S. with about 40% market share. Company leaders have been paying increasing attention to Temu as well as its fast-fashion rival Shein. Though Amazon has cut some merchant listing fees for lower-priced apparel to help attract sellers that may sell through these low-priced marketplaces, the tech giant is also doubling down on the advantages it believes it already has: rapid delivery speed and strong brand awareness and consumer trust.
And based on these survey results, that looks like a smart bet.