穆斯塔法·托维正沉浸在美好时光中。虽然他说自己不容易情绪化,但他回忆起自己接到沃尔玛电话时激动到双腿发软的情形。
在父亲节那天,当得知自己即将被提拔为这家他工作了几十年的公司的新兴市场经理时,托维和家人都流下了热泪。
时年45岁的托维告诉《财富》杂志:"我的梦想成真了。"他回忆起自己刚开始只是一名时薪8美元的兼职员工。
托维还记得自己申请沃尔玛第一份工作的确切日期:1999年7月15日。在妻子的鼓励下(妻子也在沃尔玛工作),他在申请的当天就得到了这份工作。“我高兴极了。”他说,并指出当时的工资对他来说是一笔不小的数目,而且该公司比其他零售商提供的工资要高。
托维很快就升职了,仅在90天后就成为了一名调配经理,负责监督项目,直到成为助理经理,然后是副经理,最后是门店经理。他说,他遇到了赏识他,教授他,并给他带来了新机会的人,“这就是让我留下来的原因。”他说。托维已经当了16年的门店经理,今年正好是他在沃尔玛工作的第25周年。
如今,托维的年薪达到了六位数。他说,他的基本工资从2023年的14.3万美元增加到现在的16.8万美元。根据沃尔玛的新薪酬政策,他有可能赚得更多。
今年冬天,沃尔玛提高了经理的基本工资,并推出了股票计划,比如向经理提供最高2万美元的奖金。沃尔玛发言人安妮·哈特菲尔德(Anne Hatfield)表示,托维去年的收入约为32.6万美元(其中包括18.3万美元的奖金),而他现在的收入将达到52.4万美元。其中包括可能获得的33.6万美元奖金(如果达到目标,奖金最高可达基本收入的200%),并能额外参与公司股票购买。
虽然这些目标尚未公布,而且哈特菲尔德说:"要知道有多少(经理)能达到目标还为时过早",但他们表示,沃尔玛正在"奖励实现业务增长的门店经理。随着店面利润的增长,他们的年度奖金也会增长。"
与低薪的名声作斗争
多年来,沃尔玛一直在努力摆脱工作条件恶劣、工资低的名声,尤其是对小时工而言。长期以来,这家美国最大的私营企业支付给许多员工的工资少得可怜,以至于他们有资格获得政府援助:2020年美国政府问责局(Government Accountability Office)的一份报告称,沃尔玛是三个州医疗补助制度(Medicaid,美国政府向贫困者提供医疗保险)参保者的最大雇主,是五个州补充营养援助项目(SNAP)受益者的最大雇主。尽管该公司的估值高达数十亿美元,但许多沃尔玛员工还没有分得一杯羹。
记者查尔斯-菲什曼(Charles Fishman)在2019年告诉美国广播公司新闻网(ABC News):"沃尔玛开始提高工资,并不是为了应对就业市场紧张的情况,而是为了应对来自其他零售商的竞争,同时也是因为它明知自己支付的工资还不够多。”《沃尔玛效应》(The Wal-Mart Effect)一书的作者解释说:"在竞争日趋激烈的情况下,提高工资和推出相应计划对沃尔玛大有助益。”
这些政策意味着沃尔玛一直在裁员,尤其是经理。匿名员工告诉彭博社,经理级别的人员削减产生了连锁反应,留任者的工作量增加了,而旧体系和疫情的爆发使情况变得更糟。
疫情似乎将部分权力交到了员工手中,迫使大型零售商或快餐公司开始支付合理的工资,甚至在人手短缺的情况下支付有竞争力的工资。随着通常以最低工资为标志的行业条件恶化,员工流失率飙升至极其高的水平,尤其是在酒店和餐饮业。
从Raising Cane’s到Chipotle等连锁店都推出了六位数的工资,这种影响仍在持续。这些巨头希望解决员工留任率问题,保持与其他连锁店的竞争力,并在高通胀时期能够顶住来自地方团体为工人争取维持基本生活的工资的请愿所带来的更大压力(如加利福尼亚州的20美元最低时薪法)。毋庸置疑,高薪会影响员工的忠诚度。彭博社援引Revelio的数据报道,沃尔玛经理的年流失率在短短一年内下降了2%,降至21%。
当托维开始在沃尔玛工作时,他和妻子正准备组建一个家庭,实现一定程度的财务稳定,以开始实现上述里程碑,并购买了一栋房子。几十年后,托维表示:“我可以说,我们如今有三个漂亮的孩子,在德克萨斯州的普莱诺拥有一栋美丽的房子。”这对夫妇以各种方式进行投资,包括房地产,已经出租了几处房产。
在1991年移民美国之前,托维曾逃离家乡库尔德斯坦到土耳其生活过几年,他说自己"有机会实现美国梦"。
他说:"我每天都感谢上帝,感谢沃尔玛,正是因为沃尔玛,我才拥有了今天的一切。近来,人们对"美国梦"的信念似乎有所减弱,尤其是年轻一代,他们在高昂的生活成本和学生贷款的压力下,很难积累财富,并负担得起住房。虽然托维没有大学文凭,但他说他鼓励其他人也获得大学文凭。无论如何,蓝领阶层已经取得了一些胜利,美国联合包裹运送服务公司(UPS)的工人凭借集体工会和养老金赢得了六位数的收入。
零售业工人也有可能取得期待已久的胜利。不过,似乎并非所有沃尔玛员工都能获得成功,因为去年薪酬结构的改变或持平意味着部分初级员工的收入比以前要低。发言人哈特菲尔德表示,沃尔玛最近宣布了一项新的员工奖金计划,以及一项新的技术人员培训计划。她说:“在过去的五年里,我们已经将一线员工的工资提高了约30%,使我们在美国的平均时薪接近18美元。”不过,正如“争取15美元时薪”运动所指出的那样,在当前的经济环境下,这往往不足以维持生计;该组织和其他组织现在表示,全美最低工资必须达到20美元。
尽管如此,托维表示,他的目标是帮助他人获得机会,并谈到了类似的职业发展机会,他指出,仅在他所在的大楼,过去四个月内就有四名员工被提升为经理。
正如其他人看到了托维的潜力一样,他也找到了快乐和目标,并为他人做了同样的事。当他成为经理时,他知道自己找到了属于自己的发展道路,因为他的激情在于"回馈员工"。他深情地回忆起一位名叫米兰达(Miranda)的下属的成功经历,尤其是当她得知自己也有机会领导下属并成为门店经理时。
"那一刻我确实感到极其满足,因为我们知道自己付出的努力和投入的时间,以及我们之间建立的纽带。”他说,并指出他和米兰达每天都会进行多次交谈。
目前,托维正在适应他的新工作头衔,并希望在这一职位上做出一番业绩。他的下一个梦想是成为一名地区副总裁,“尽己所能帮助他人”。
他强调他的故事并不突出。他说:“我希望有机会达到如今的水平。只要兢兢业业,追求卓越,任何人都能做到。”(财富中文网)
译者:中慧言-王芳
穆斯塔法·托维正沉浸在美好时光中。虽然他说自己不容易情绪化,但他回忆起自己接到沃尔玛电话时激动到双腿发软的情形。
在父亲节那天,当得知自己即将被提拔为这家他工作了几十年的公司的新兴市场经理时,托维和家人都流下了热泪。
时年45岁的托维告诉《财富》杂志:"我的梦想成真了。"他回忆起自己刚开始只是一名时薪8美元的兼职员工。
托维还记得自己申请沃尔玛第一份工作的确切日期:1999年7月15日。在妻子的鼓励下(妻子也在沃尔玛工作),他在申请的当天就得到了这份工作。“我高兴极了。”他说,并指出当时的工资对他来说是一笔不小的数目,而且该公司比其他零售商提供的工资要高。
托维很快就升职了,仅在90天后就成为了一名调配经理,负责监督项目,直到成为助理经理,然后是副经理,最后是门店经理。他说,他遇到了赏识他,教授他,并给他带来了新机会的人,“这就是让我留下来的原因。”他说。托维已经当了16年的门店经理,今年正好是他在沃尔玛工作的第25周年。
如今,托维的年薪达到了六位数。他说,他的基本工资从2023年的14.3万美元增加到现在的16.8万美元。根据沃尔玛的新薪酬政策,他有可能赚得更多。
今年冬天,沃尔玛提高了经理的基本工资,并推出了股票计划,比如向经理提供最高2万美元的奖金。沃尔玛发言人安妮·哈特菲尔德(Anne Hatfield)表示,托维去年的收入约为32.6万美元(其中包括18.3万美元的奖金),而他现在的收入将达到52.4万美元。其中包括可能获得的33.6万美元奖金(如果达到目标,奖金最高可达基本收入的200%),并能额外参与公司股票购买。
虽然这些目标尚未公布,而且哈特菲尔德说:"要知道有多少(经理)能达到目标还为时过早",但他们表示,沃尔玛正在"奖励实现业务增长的门店经理。随着店面利润的增长,他们的年度奖金也会增长。"
与低薪的名声作斗争
多年来,沃尔玛一直在努力摆脱工作条件恶劣、工资低的名声,尤其是对小时工而言。长期以来,这家美国最大的私营企业支付给许多员工的工资少得可怜,以至于他们有资格获得政府援助:2020年美国政府问责局(Government Accountability Office)的一份报告称,沃尔玛是三个州医疗补助制度(Medicaid,美国政府向贫困者提供医疗保险)参保者的最大雇主,是五个州补充营养援助项目(SNAP)受益者的最大雇主。尽管该公司的估值高达数十亿美元,但许多沃尔玛员工还没有分得一杯羹。
记者查尔斯-菲什曼(Charles Fishman)在2019年告诉美国广播公司新闻网(ABC News):"沃尔玛开始提高工资,并不是为了应对就业市场紧张的情况,而是为了应对来自其他零售商的竞争,同时也是因为它明知自己支付的工资还不够多。”《沃尔玛效应》(The Wal-Mart Effect)一书的作者解释说:"在竞争日趋激烈的情况下,提高工资和推出相应计划对沃尔玛大有助益。”
这些政策意味着沃尔玛一直在裁员,尤其是经理。匿名员工告诉彭博社,经理级别的人员削减产生了连锁反应,留任者的工作量增加了,而旧体系和疫情的爆发使情况变得更糟。
疫情似乎将部分权力交到了员工手中,迫使大型零售商或快餐公司开始支付合理的工资,甚至在人手短缺的情况下支付有竞争力的工资。随着通常以最低工资为标志的行业条件恶化,员工流失率飙升至极其高的水平,尤其是在酒店和餐饮业。
从Raising Cane’s到Chipotle等连锁店都推出了六位数的工资,这种影响仍在持续。这些巨头希望解决员工留任率问题,保持与其他连锁店的竞争力,并在高通胀时期能够顶住来自地方团体为工人争取维持基本生活的工资的请愿所带来的更大压力(如加利福尼亚州的20美元最低时薪法)。毋庸置疑,高薪会影响员工的忠诚度。彭博社援引Revelio的数据报道,沃尔玛经理的年流失率在短短一年内下降了2%,降至21%。
当托维开始在沃尔玛工作时,他和妻子正准备组建一个家庭,实现一定程度的财务稳定,以开始实现上述里程碑,并购买了一栋房子。几十年后,托维表示:“我可以说,我们如今有三个漂亮的孩子,在德克萨斯州的普莱诺拥有一栋美丽的房子。”这对夫妇以各种方式进行投资,包括房地产,已经出租了几处房产。
在1991年移民美国之前,托维曾逃离家乡库尔德斯坦到土耳其生活过几年,他说自己"有机会实现美国梦"。
他说:"我每天都感谢上帝,感谢沃尔玛,正是因为沃尔玛,我才拥有了今天的一切。近来,人们对"美国梦"的信念似乎有所减弱,尤其是年轻一代,他们在高昂的生活成本和学生贷款的压力下,很难积累财富,并负担得起住房。虽然托维没有大学文凭,但他说他鼓励其他人也获得大学文凭。无论如何,蓝领阶层已经取得了一些胜利,美国联合包裹运送服务公司(UPS)的工人凭借集体工会和养老金赢得了六位数的收入。
零售业工人也有可能取得期待已久的胜利。不过,似乎并非所有沃尔玛员工都能获得成功,因为去年薪酬结构的改变或持平意味着部分初级员工的收入比以前要低。发言人哈特菲尔德表示,沃尔玛最近宣布了一项新的员工奖金计划,以及一项新的技术人员培训计划。她说:“在过去的五年里,我们已经将一线员工的工资提高了约30%,使我们在美国的平均时薪接近18美元。”不过,正如“争取15美元时薪”运动所指出的那样,在当前的经济环境下,这往往不足以维持生计;该组织和其他组织现在表示,全美最低工资必须达到20美元。
尽管如此,托维表示,他的目标是帮助他人获得机会,并谈到了类似的职业发展机会,他指出,仅在他所在的大楼,过去四个月内就有四名员工被提升为经理。
正如其他人看到了托维的潜力一样,他也找到了快乐和目标,并为他人做了同样的事。当他成为经理时,他知道自己找到了属于自己的发展道路,因为他的激情在于"回馈员工"。他深情地回忆起一位名叫米兰达(Miranda)的下属的成功经历,尤其是当她得知自己也有机会领导下属并成为门店经理时。
"那一刻我确实感到极其满足,因为我们知道自己付出的努力和投入的时间,以及我们之间建立的纽带。”他说,并指出他和米兰达每天都会进行多次交谈。
目前,托维正在适应他的新工作头衔,并希望在这一职位上做出一番业绩。他的下一个梦想是成为一名地区副总裁,“尽己所能帮助他人”。
他强调他的故事并不突出。他说:“我希望有机会达到如今的水平。只要兢兢业业,追求卓越,任何人都能做到。”(财富中文网)
译者:中慧言-王芳
Mustafa Tovi is riding the high of a good week. Though he says he doesn’t easily get emotional, Tovi recalls folding when he got a call from Walmart.
On Father’s Day, Tovi shared some tears with his family when they learned he was about to be promoted to the position of emerging market manager at the company he had spent decades at.
“It’s a dream come true,” Tovi, 45, told Fortune, recalling that he started off as a part-time employee making $8 hourly.
Tovi remembers the exact date he applied to his first job at Walmart: July 15, 1999. Joining the retail company at his wife’s encouragement (who worked there as well), he got the job offer the same day he applied. “I was on top of the world,” he said, noting the rate was a lot of money for him at the time, and better than what other retailers were offering.
Tovi soon rose the ranks, becoming a deployment manager only 90 days later, overseeing projects until he became an assistant manager, and then a co-manager, and finally a store manager. He said he met people who took interest in him, taught him, and led him to new opportunities “and that’s what keeps me around,” he says. Tovi has been a store manager for 16 years now, marking his 25th anniversary at Walmart just this year.
Now, Tovi makes six figures. He says his base salary is now $168,000, up from $143,000 in 2023. And he has the potential to make even more under Walmart’s new pay policy.
This winter, Walmart increased managers’ base pay and introduced stock plans such as a grant for managers that reaches up to $20,000. While Tovi made around $326,000 last year (factoring in a bonus of $183,000), he stands to make up to $524,000 now— according to Anne Hatfield, a spokesperson from Walmart. That includes a potential $336,000 bonus (up to 200% of his base income if he meets his goals) and the new stock investments.
While the targets are not public and Hatfield says it’s “too early to know how many [managers] will hit” them, they say Walmart is “rewarding store managers for growing their businesses. As their store’s profit grows, so does their annual bonus.”
Battling a reputation for poor pay
For years, Walmart has been trying to shake its reputation of poor conditions and pay, especially for hourly employees. America’s largest private employer has long paid many workers so little that they qualify for government assistance: A 2020 Government Accountability Office report named Walmart the top employer of Medicaid enrollees in three states and the top employer for SNAP recipients in five. Despite the company’s billion-dollar valuation, many Walmart workers have yet to have their share.
“Walmart started paying more not in response to the tight job market, but in response to competition from its fellow retailers and also because it knew it wasn’t paying enough,” journalist Charles Fishman told ABC News in 2019. “Those wages, and that plan, is serving Walmart well as the competition tightens up,” explained the author of The Wal-Mart Effect.
And those policies mean Walmart has been shedding employees, especially managers. Management rank cuts led to a ripple effect of more work for those who stayed on, anonymous employees told Bloomberg, and old systems and the onset of COVID-19 made things even worse.
It appears the pandemic pushed some of the power into workers’ hands, forcing larger retail or fast-food companies to begin to pay fair wages or even competitive ones in light of staffing shortages. As conditions worsened in fields often marked by minimum wages, turnover spiked to especially high levels especially in the hospitality and restaurant industries.
The impact lingers, as chains from Raising Cane’s to Chipotle roll-out six figure salaries. These giants are looking to address their retention rate, remain competitive with other chains, and comply with increased pressure from local groups petitioning for workers to receive a living wage during a time of high inflation (e.g. California’s $20 minimum hourly wage law). Paying well, unsurprisingly, has an impact on loyalty. Bloomberg reports the annual attrition rate for Walmart managers has decreased by 2% in just one year to 21%, citing Revelio data.
When Tovi started at Walmart, he and his wife were looking to start a family, achieve a level of financial stability to embark on said milestone, and buy a house. Fast forward some decades: “I can say we have three beautiful kids today, we own a beautiful home in Plano, Texas,” Tovi says. The couple has invested money in a variety of ways, including real estate, having leased out several properties.
Fleeing his homeland in Kurdistan to Turkey for a couple years before immigrating to America in 1991, Tovi says he was “given the opportunity to live the American dream.”
“I thank God every day, I thank Walmart every day because of Walmart, the reason why I have what I have today,” he says. Belief in the American Dream seems to have dwindled of late, especially for younger generations who struggle to build wealth and afford housing amidst the high cost of living and student loans. While Tovi doesn’t have a college degree, he says he encourages others to get one. Either way, there’s been some wins in the blue-collar world, as workers at UPS won six figures with the strength of a collective union and pension.
Retail workers are potentially poised for a long-awaited win. Though, it seems like not all employees at Walmart are not as set up for success, as a change or flattening in pay structures last year meant some entry-level employees made less than they would have previously. Spokesperson Hatfield says that Walmart recently announced a new bonus program for associates as well as a new training program to become technicians. “We’ve raised frontline wages approximately 30% over the past five years, bringing our U.S. average hourly wage to close to $18,” she says. Still, that’s often not enough to scrape by in this economy, as the Fight for $15 campaign notes; that group and others now say a $20 minimum wage nationally is a necessity.
That being said, Tovi says it’s his goal to help spread opportunity to others as well and speaks of opportunities for similar career trajectories, noting that in just his building alone, four associates were promoted to managers within the past four months.
Just as others saw potential in Tovi, he finds joy and purpose and does the same for others. He knew he found his path when he became a manager as his passion was “giving back to the associates.” He thinks of the success of one of the people he supervises, named Miranda, fondly—specifically, when she learned she had her own opportunity to lead and become a store manager.
“That moment really, really satisfied me because we knew the hard work, the time that we put in and the bond that we have built,” he said, noting he and Miranda speak multiple times a day.
For now, Tovi is tackling his new job title and looking to thrive in that role. His next dream is to become a regional vice president and “become the best I can be to help others.”
He drives home that his story isn’t singular. “I want to have an opportunity to be where I’m at,” he says. “With hard work and dedication anyone can do it.”