首页 500强 活动 榜单 商业 科技 领导力 专题 品牌中心
杂志订阅

从山姆会员店到露露乐蒙:这些品牌在中国赢得更“理性的”消费者青睐

彭博社
2024-09-18

科尔尼大中华区(Kearney China)总裁贺晓青表示:“在具有挑战性的宏观环境下,中国消费者变得日益成熟和理性。

文本设置
小号
默认
大号
Plus(0条)

截至7月31日的一个季度,沃尔玛在中国市场的可比销售额同比增长了13.8%,而同期山姆会员店在中国的会员收入增长了26%。GILLES SABRIE—BLOOMBERG VIA GETTY IMAGES

虽然中国消费者需求低迷,但有些品牌的销售额在中国依旧实现了两位数增长,这意味着在中国这个全球第二大经济体,并非所有品牌都前景黯淡。

科尔尼大中华区(Kearney China)总裁贺晓青表示:“在具有挑战性的宏观环境下,中国消费者变得日益成熟和理性。”她指出,消费者更加重视价值和令人感觉良好的因素。 “零售商只有充分满足消费者的需求,才有机会获胜。”

让我们仔细研究这些品牌成功的秘诀:

山姆会员店

尽管中国超市行业销售下滑,但沃尔玛(Walmart Inc.)旗下的会员制仓储超市部门山姆会员店(Sam’s Club)却表现出色。山姆会员店主要服务大宗商品采购者。从生鲜农产品、烘焙食品和饮料到家居用品,山姆会员店的许多商品备受消费者喜爱。购物者经常在社交媒体上分享他们最喜欢的山姆会员店的商品,这表明山姆会员店在中产阶级消费者中拥有近乎狂热的粉丝。

山姆会员店成功的一个因素,是它采取了“少即是多”的策略,而不是用多种品牌、不同价位和质量的同类产品,让顾客感到不知所措。山姆会员店仅销售同类最佳的商品,这些商品要么来自市场上现有的品牌,要么来自它与从中国精心挑选的供应商联合开发的自有品牌Member’s Mark。

来自上海的张晓迈(音译)从2014年起成为山姆会员。他表示:“好像他们已经为你尽心挑选过一样。你只需要购买需要的商品即可,无需对比不同品牌,这种购物体验更直接,而且没有压力。”

提供这种客户体验,帮助沃尔玛在中国市场的可比销售额在截至7月31日的一个季度,同比增长了13.8%,而同期山姆会员店在中国的会员收入增长了26%。

露露乐蒙,始祖鸟

在新冠疫情居家隔离期间,运动休闲和休闲服饰大受欢迎。随着中国5亿多中产阶级日益接受积极的生活方式,这类商品的吸引力似乎与日俱增。在这种趋势的推动下,尽管面临大量更低价的替代产品的竞争,露露乐蒙公司(Lululemon Athletica Inc.)今年依旧在中国实现增长。在截至7月28日的一个季度,该公司在中国大陆市场的净营收和可比销售额分别增长了34%和23%。

各公司正在学习如何利用“同伴影响力”吸引这批不断变化的消费群体。如今,在社交媒体上,拥有始祖鸟(Arc’teryx)运动服饰被宣扬是“中产必备”服饰之一。

因此,尽管有一些价格极低的本土品牌,但加拿大服装品牌始祖鸟的标志性户外服饰,在阿里巴巴(Alibaba Group Holding Ltd.)旗下的天猫商城非常抢手。该品牌的母公司亚玛芬体育(Amer Sports Inc.)公布的大中华区销售额同比增长了54%,这个西方品牌在大中华区的业绩超过了安踏(Anta)品牌。2019年,亚玛芬体育被中国安踏体育用品有限公司(Anta Sports Products Ltd.)牵头的财团收购。

佳富龙洲(Gavekal Dragonomics)中国消费者分析师埃尔南·崔认为,如今中国的千禧一代成为中产阶级的主力,他们的消费更加挑剔,不再满足于耐克(Nike Inc.)和阿迪达斯(Adidas AG)等大众市场品牌。

这解释了为什么昂跑(On Holding Ag)和Hoka等相对小众的运动品牌能够实现增长。这些品牌的大多数跑鞋在中国的售价均超过1,000元(约合141美元)。

网球巨星罗杰·费德勒投资的昂跑表示,其第二季度的亚太市场净销售额增长了74%,这主要得益于日本和中国市场的销售强劲。随着中国消费者对Hoka品牌的喜爱达到痴迷的程度,该品牌一直在中国市场迅速扩张。一个典型的例子是:Hoka的热销产品Tor Summit刚发布便被抢购一空。虽然该品牌的鞋子在外观上没有特别之处,但它的主要吸引力在于出色的缓震和减震功能,使其不仅是舒适的首选跑步鞋,而且对于追求性价比的中国消费者而言,它还适合作为通勤鞋和用于日常穿搭。

珀莱雅,小米

今年上半年,在天猫平台上,中国本土品牌珀莱雅(Proya Cosmetics Co.)的销量,超过了欧莱雅(L’Oreal)、兰蔻(Lancome)和雅诗兰黛(Estee Lauder)等全球竞争对手。天猫是中国重要的化妆品零售平台。珀莱雅今年上半年的营收涨幅高达38%,而全球竞争对手的中国业务表现平平甚至出现萎缩。这主要归功于该公司投入23.4亿美元开展的市场营销活动,包括在TikTok的中国姊妹版应用抖音(Douyin)上通过多个店铺进行24小时不间断直播,目的是使其红宝石(Ruby)面霜成为与兰蔻菁纯(Absolute)乳霜和雅诗兰黛抗衰老产品一样的标志性产品。

红宝石面霜的零售价不到300元,而且在中国社交媒体上有大量消费者分享在日常护肤中换掉外国品牌的帖子。

另外一家没有受到需求下滑影响的公司是智能手机与电动汽车制造商小米公司(Xiaomi Corp.)。客户认为,小米是他们买不起的其他品牌高端产品的低价平替。因此,小米创建了一个可以远程操控的家用电器生态系统,而且成本低廉。小米第二季度智能手机营收同比增长了27.1%,达到465亿元,空调、冰箱和洗衣机等家用电器的增长势头同样强劲。

霸王茶姬

总部位于成都的茶饮连锁品牌霸王茶姬(Chagee)在中国持续扩张,号称其门店可以提供与星巴克(Starbucks)类似的休息室氛围。

霸王茶姬出售添加牛乳奶油的中国传统绿茶、红茶和乌龙茶,售价略高于2美元,在过去不到两年时间里,其门店数量增加了三倍以上,达到4,500家。随着消费者健康意识的提高,他们逐渐放弃了传统的高热量奶茶(含有木薯粉珍珠和高脂高糖奶精的奶茶),转而选择霸王茶姬等品牌出售的由优质茶叶和天然成分制成的饮品。

名创优品

在截至6月份的一个季度,生活方式零售商名创优品集团控股有限公司(MINISO Group Holding Ltd.)再次公布了出色的业绩,这主要得益于其门店将购买家居用品、玩具、电子产品和办公用品变得更加有趣,而不仅仅是交易行为。名创优品的顾客毫不掩饰走进门店时的愉悦心情,这使得名创优品成为为数不多能让中国年轻人愿意消费的实体店之一。得益于这种令人愉悦的购物体验,该零售商计划今年在中国大陆再开设350至450家门店。截至6月30日,其门店数量已经超过4,100家。

百胜中国

但并非所有品牌的成功秘诀都完全相同。肯德基(KFC)和必胜客(Pizza Hut)的中国运营商百胜中国控股公司(Yum China Holdings Inc.)凭借频繁的促销活动和廉价套餐,吸引更节俭的顾客,在中国市场保持了韧性。肯德基售价9.90元(约合1.40美元)的鸡肉三明治和29.90元的周末套餐,以及必胜客的买一送一促销活动,帮助百胜的利润在第二季度超出预期。百胜在激烈的价格战中取得如此优秀的业绩,在一定程度上得益于该公司的成本战略,即直接从农户采购农产品和采用自动化库存管理等。与去年同期相比,百胜中国的门店数量增加了13%,并计划到2026年,在中国大陆建立一个有20,000家门店的网络。

佳富龙洲的埃尔南·崔表示,“无论是一般商品、超市、化妆品、连锁餐厅,还是小米等电子产品品牌”,关键是“那些提供更高性价比的产品通常更具优势”。(财富中文网)

译者:刘进龙

审校:汪皓

虽然中国消费者需求低迷,但有些品牌的销售额在中国依旧实现了两位数增长,这意味着在中国这个全球第二大经济体,并非所有品牌都前景黯淡。

科尔尼大中华区(Kearney China)总裁贺晓青表示:“在具有挑战性的宏观环境下,中国消费者变得日益成熟和理性。”她指出,消费者更加重视价值和令人感觉良好的因素。 “零售商只有充分满足消费者的需求,才有机会获胜。”

让我们仔细研究这些品牌成功的秘诀:

山姆会员店

尽管中国超市行业销售下滑,但沃尔玛(Walmart Inc.)旗下的会员制仓储超市部门山姆会员店(Sam’s Club)却表现出色。山姆会员店主要服务大宗商品采购者。从生鲜农产品、烘焙食品和饮料到家居用品,山姆会员店的许多商品备受消费者喜爱。购物者经常在社交媒体上分享他们最喜欢的山姆会员店的商品,这表明山姆会员店在中产阶级消费者中拥有近乎狂热的粉丝。

山姆会员店成功的一个因素,是它采取了“少即是多”的策略,而不是用多种品牌、不同价位和质量的同类产品,让顾客感到不知所措。山姆会员店仅销售同类最佳的商品,这些商品要么来自市场上现有的品牌,要么来自它与从中国精心挑选的供应商联合开发的自有品牌Member’s Mark。

来自上海的张晓迈(音译)从2014年起成为山姆会员。他表示:“好像他们已经为你尽心挑选过一样。你只需要购买需要的商品即可,无需对比不同品牌,这种购物体验更直接,而且没有压力。”

提供这种客户体验,帮助沃尔玛在中国市场的可比销售额在截至7月31日的一个季度,同比增长了13.8%,而同期山姆会员店在中国的会员收入增长了26%。

露露乐蒙,始祖鸟

在新冠疫情居家隔离期间,运动休闲和休闲服饰大受欢迎。随着中国5亿多中产阶级日益接受积极的生活方式,这类商品的吸引力似乎与日俱增。在这种趋势的推动下,尽管面临大量更低价的替代产品的竞争,露露乐蒙公司(Lululemon Athletica Inc.)今年依旧在中国实现增长。在截至7月28日的一个季度,该公司在中国大陆市场的净营收和可比销售额分别增长了34%和23%。

各公司正在学习如何利用“同伴影响力”吸引这批不断变化的消费群体。如今,在社交媒体上,拥有始祖鸟(Arc’teryx)运动服饰被宣扬是“中产必备”服饰之一。

因此,尽管有一些价格极低的本土品牌,但加拿大服装品牌始祖鸟的标志性户外服饰,在阿里巴巴(Alibaba Group Holding Ltd.)旗下的天猫商城非常抢手。该品牌的母公司亚玛芬体育(Amer Sports Inc.)公布的大中华区销售额同比增长了54%,这个西方品牌在大中华区的业绩超过了安踏(Anta)品牌。2019年,亚玛芬体育被中国安踏体育用品有限公司(Anta Sports Products Ltd.)牵头的财团收购。

佳富龙洲(Gavekal Dragonomics)中国消费者分析师埃尔南·崔认为,如今中国的千禧一代成为中产阶级的主力,他们的消费更加挑剔,不再满足于耐克(Nike Inc.)和阿迪达斯(Adidas AG)等大众市场品牌。

这解释了为什么昂跑(On Holding Ag)和Hoka等相对小众的运动品牌能够实现增长。这些品牌的大多数跑鞋在中国的售价均超过1,000元(约合141美元)。

网球巨星罗杰·费德勒投资的昂跑表示,其第二季度的亚太市场净销售额增长了74%,这主要得益于日本和中国市场的销售强劲。随着中国消费者对Hoka品牌的喜爱达到痴迷的程度,该品牌一直在中国市场迅速扩张。一个典型的例子是:Hoka的热销产品Tor Summit刚发布便被抢购一空。虽然该品牌的鞋子在外观上没有特别之处,但它的主要吸引力在于出色的缓震和减震功能,使其不仅是舒适的首选跑步鞋,而且对于追求性价比的中国消费者而言,它还适合作为通勤鞋和用于日常穿搭。

珀莱雅,小米

今年上半年,在天猫平台上,中国本土品牌珀莱雅(Proya Cosmetics Co.)的销量,超过了欧莱雅(L’Oreal)、兰蔻(Lancome)和雅诗兰黛(Estee Lauder)等全球竞争对手。天猫是中国重要的化妆品零售平台。珀莱雅今年上半年的营收涨幅高达38%,而全球竞争对手的中国业务表现平平甚至出现萎缩。这主要归功于该公司投入23.4亿美元开展的市场营销活动,包括在TikTok的中国姊妹版应用抖音(Douyin)上通过多个店铺进行24小时不间断直播,目的是使其红宝石(Ruby)面霜成为与兰蔻菁纯(Absolute)乳霜和雅诗兰黛抗衰老产品一样的标志性产品。

红宝石面霜的零售价不到300元,而且在中国社交媒体上有大量消费者分享在日常护肤中换掉外国品牌的帖子。

另外一家没有受到需求下滑影响的公司是智能手机与电动汽车制造商小米公司(Xiaomi Corp.)。客户认为,小米是他们买不起的其他品牌高端产品的低价平替。因此,小米创建了一个可以远程操控的家用电器生态系统,而且成本低廉。小米第二季度智能手机营收同比增长了27.1%,达到465亿元,空调、冰箱和洗衣机等家用电器的增长势头同样强劲。

霸王茶姬

总部位于成都的茶饮连锁品牌霸王茶姬(Chagee)在中国持续扩张,号称其门店可以提供与星巴克(Starbucks)类似的休息室氛围。

霸王茶姬出售添加牛乳奶油的中国传统绿茶、红茶和乌龙茶,售价略高于2美元,在过去不到两年时间里,其门店数量增加了三倍以上,达到4,500家。随着消费者健康意识的提高,他们逐渐放弃了传统的高热量奶茶(含有木薯粉珍珠和高脂高糖奶精的奶茶),转而选择霸王茶姬等品牌出售的由优质茶叶和天然成分制成的饮品。

名创优品

在截至6月份的一个季度,生活方式零售商名创优品集团控股有限公司(MINISO Group Holding Ltd.)再次公布了出色的业绩,这主要得益于其门店将购买家居用品、玩具、电子产品和办公用品变得更加有趣,而不仅仅是交易行为。名创优品的顾客毫不掩饰走进门店时的愉悦心情,这使得名创优品成为为数不多能让中国年轻人愿意消费的实体店之一。得益于这种令人愉悦的购物体验,该零售商计划今年在中国大陆再开设350至450家门店。截至6月30日,其门店数量已经超过4,100家。

百胜中国

但并非所有品牌的成功秘诀都完全相同。肯德基(KFC)和必胜客(Pizza Hut)的中国运营商百胜中国控股公司(Yum China Holdings Inc.)凭借频繁的促销活动和廉价套餐,吸引更节俭的顾客,在中国市场保持了韧性。肯德基售价9.90元(约合1.40美元)的鸡肉三明治和29.90元的周末套餐,以及必胜客的买一送一促销活动,帮助百胜的利润在第二季度超出预期。百胜在激烈的价格战中取得如此优秀的业绩,在一定程度上得益于该公司的成本战略,即直接从农户采购农产品和采用自动化库存管理等。与去年同期相比,百胜中国的门店数量增加了13%,并计划到2026年,在中国大陆建立一个有20,000家门店的网络。

佳富龙洲的埃尔南·崔表示,“无论是一般商品、超市、化妆品、连锁餐厅,还是小米等电子产品品牌”,关键是“那些提供更高性价比的产品通常更具优势”。(财富中文网)

译者:刘进龙

审校:汪皓

Amid anemic consumer demand in China, some brands are still seeing double-digit sales growth in signs that it’s not all gloom and doom in the world’s no. 2 economy.

“Chinese consumers are becoming more mature and rational amid the challenging macro environment,” Sherri He, managing director at Kearney China, said, pointing to how they are increasingly looking for value and feel-good factor. “Retailers have a chance at winning only when they cater to those needs well.”

Here’s a closer look at what’s setting the winners apart from the others:

Sam’s Club

Sam’s Club, Walmart Inc.’s members-only warehouse division that caters to bulk shoppers, is defying the supermarket slump in China. Sam’s has customers hooked with products ranging from fresh produce to baked foods and beverages to household supplies. That shoppers frequently share their favorite Sam’s picks on social media reflects the cult-like following it enjoys among middle-class consumers.

One of the factors that’s worked for Sam’s is its less-is-more approach—instead of overwhelming customers with multiple brands of the same product at various price points and in differing quality. Sam’s Club only sells the best of its kind, either from a brand already on the market or under its private label Member’s Mark that it’s developed with suppliers picked from across the country.

“It’s like they have already done the selection for you,” said Xiaomai Zhang, a Sam’s member since 2014 in Shanghai. “You can simply buy what you need without having to compare multiple brands, making the shopping experience more straightforward and stress-free.”

Delivering that kind of customer experience has helped boost Walmart’s comparable sales in China by 13.8% on-year in the quarter ended July 31, while Sam’s China membership income jumped by 26% during the period.

Lululemon, Arc’teryx

The appeal of athleisure and casual wear, which gained traction during the stay-at-home era of the COVID-19 pandemic, appears to be growing on the back of China’s 500-million-strong middle class increasingly embracing an active lifestyle. That has bolstered Lululemon Athletica Inc.’s growth in the country this year, despite facing competition from a sea of cheaper alternatives. In the latest quarter ended July 28, the company’s net revenue and comparable sales in mainland China increased by 34% and 23%, respectively.

Companies are learning to tap this evolving cohort of shoppers by leveraging peer influence. These days, owning Arc’teryx activewear is being touted on social media as one of the “must-haves of the middle class.”

Hence it’s no surprise why some signature outdoor jackets from the Canadian apparel maker get snapped up on Tmall, Alibaba Group Holding Ltd.’s online marketplace, despite similar offerings from local brands at a fraction of the price. The brand’s owner Amer Sports Inc.—which was bought by a consortium-led by China’s Anta Sports Products Ltd. in 2019—reported a 54% year-over-year increase in sales in greater China, with the western brand outperforming the Anta label in this part of Asia.

China’s millennials now account for the bulk of the middle class, and they are now more discerning and look beyond the mass-market offerings from the likes of Nike Inc. and Adidas AG, according to Ernan Cui, China consumer analyst at Gavekal Dragonomics.

That explains the growth of relatively smaller athletics brands such as On Holding Ag and Hoka, most of whose running shoes carry a price tag of more than 1,000 yuan ($141) in China.

Tennis great Roger Federer-backed On said its second-quarter net sales grew 74% in the Asia-Pacific, primarily driven by strong sales in Japan and China. Hoka has been on an expansion spree after Chinese consumers developed a kind of obsession with the brand. Case in point: Hoka’s hot-selling product Tor Summit that sold out instantly upon launch. While the shoes don’t exactly look out of the ordinary, its main draw has been the excellent cushioning and shock absorption features that make them the comfort footwear of choice not just for running, but also for work and as everyday wear for Chinese shoppers looking for value.

Proya, Xiaomi

Homegrown Proya Cosmetics Co. outsold global rivals from L’Oreal, Lancome and Estee Lauder in the first half this year on Tmall, a key retail platform for cosmetics in China. The company reported a stunning 38% revenue growth in this period when global rivals saw their business in China either stay flat or shrink. Much of the credit goes to the company’s 2.34 billion yuan marketing campaign featuring 24-7 non-stop livestreaming across multiple stores on Douyin, the Chinese cousin of TikTok, that aimed to make its Ruby facial cream just as iconic as the Lancome Absolute soft cream and Estee Lauder anti-aging one.

The Ruby facial cream retails for less than 300 yuan, and Chinese social media is teeming with posts on how consumers are replacing foreign brands in their daily skincare routine.

Another company that’s thrived through the slowdown is Xiaomi Corp., the smartphones-to-electric vehicles maker. Xiaomi’s customers count on it to make a cheaper version of a high-end product from other brands that they can’t afford. As a result, it’s built an ecosystem of home appliances that can be controlled remotely, at costs that are affordable. Xiaomi’s second-quarter smartphone revenue increased 27.1% on-year to 46.5 billion yuan, while white goods such as air conditioners, refrigerators and washing machines also registered strong growth.

Chagee

Chengdu-based tea beverage chain Chagee has been on an expansion spree in China, opening stores that boast a lounge vibe similar to Starbucks stores.

Selling traditional Chinese green, black and Oolong tea blended with milk-based creamer for a little more than $2, Chagee has seen the number of its storefronts more than triple to 4,500 in less than two years. That came as health conscious consumers increasingly shun traditional high-calorie milk tea with tapioca pearls and fat- and sugar-laden creamers for beverages infused with quality tea leaves and natural ingredients sold by Chagee and peers.

MINISO

Lifestyle retailer MINISO Group Holding Ltd., which had another stellar quarter ended June, owes its success to making the purchase of home goods, toys, electronics and stationery feel less transactional and more fun. Its customers don’t make a secret of how happy they feel when walking into a MINISO store—making it one of the rare brick-and-mortar stores where young Chinese are still willing to open their wallets. The cheer factor has kept the retailer on track to deliver guidance of 350 to 450 net new stores this year in the mainland, on top of the more than 4,100 outlets it had as of June 30.

Yum China

But not all winners follow the same formula. Yum China Holdings Inc., the operator of KFC and Pizza Hut in China, has stayed resilient by appealing to thriftier diners with its frequent promotions and cheap-meal deals. KFC’s bargain 9.90 yuan ($1.40) chicken sandwich and 29.90 yuan weekend combo meal, together with Pizza Hut’s buy one get one for free promotions helped Yum report a higher-than-expected profit in the second quarter. The performance amid a brutal price war is due in part to the company’s cost strategy of sourcing produce directly from farmers and automating inventory management. Yum China opened 13% more stores than the same period last year, and plans to build a 20,000-store network in the mainland by 2026.

“Whether it’s general merchandise, supermarkets, cosmetics, chain restaurants, or even electronics from brands like Xiaomi,” according to Dragonomics’ Cui, It’s “those which offer better cost-effectiveness that are generally more at advantage.”

财富中文网所刊载内容之知识产权为财富媒体知识产权有限公司及/或相关权利人专属所有或持有。未经许可,禁止进行转载、摘编、复制及建立镜像等任何使用。
0条Plus
精彩评论
评论

撰写或查看更多评论

请打开财富Plus APP

前往打开