云端文件共享服务尚未征服CIO

    使用文件分享服务传递文档、协作处理文件和演示文稿的员工越来越多，但多数情况下，员工所在公司的IT部门对此并不支持，甚至毫不知情。提供文件分享服务的企业正准备改变这种现状。

    Dropbox和Box这些从消费市场起家的服务正在添加安全功能，并大力与现有软件整合，以赢得首席信息官（CIO）们的青睐。同时，原本侧重传统企业市场的服务也开始试图争取消费者，比如Accellion公司刚刚发布了一种移动文件分享服务，并称之为“企业版Dropbox”。就连行业的先驱者、上线于十年前的YouSendIt网站也正在为攻陷IT部门而磨刀霍霍。这家公司最近发布了适用于商务环境的文件分享工具Workstream，它可以融入微软Outlook和SharePoint。可是，这些努力有无成效？换句话说，首席信息官们真的敢把敏感文件推送到云端吗？我们采访了几位首席执行官，以了解他们的态度。

Zynga首席信息官黛博拉•克拉帕蒂：

    “我不是很热衷在企业中使用文件分享服务。尽管它们的确能派上一些用场，但对我这个首席信息官来说，可靠性和安全问题仍值得担忧。我知道许多文件分享公司都在走向成熟，以满足企业市场的要求，但我所知道的多数服务还没有达到这个水平。我不否认，文件分享网站确实是满足个人需要的优秀解决方案。但是，对于企业来说，如同部署任何其他新技术一样，保持谨慎是很重要的一点。”

柏斯特啤酒（Pabst Brewing Company）首席信息官本•海尼斯：

    “我正在整合基础架构，减少软件许可和存储空间。对我来说，整合Box这样的服务意味着无需再担忧存储空间和文件备份。其实，我效力于上一家公司的时候就已经开始使用Box。我把它引进了那家公司，结果，它很快就受到了欢迎。从终端用户的角度来说，花15分钟跟他们谈谈就能搞定。我们只需告诉他们，这就是你的文件夹，这样就能进入文件夹。就是这么简单。无论是对终端用户，还是对IT部门来说，它都很方便。”

李维斯（Levi Strauss & Co.）首席信息官汤姆•派克：

    “尽管我们并不屏蔽网络文件分享网站，我们强烈建议员工使用内部文件传输系统。我们的内部系统更加安全、空间更大且有助于公司节省资金。我们发现员工们很乐意使用更安全的内部系统——关键问题是沟通，要让员工了解各种选择。我们会继续关注这一技术领域及相关企业的发展，他们不断取得的进展令人鼓舞。”

西雅图儿童医院（Seattle Children's Hospital）首席信息官德雷克斯•迪福德：

    作为一家医疗保健组织，我们需考虑很多隐私和安全方面的问题。同时，随着我们朝着未来迈进，医疗保健改革又要求相关组织、政府、保险商和服务提供商更紧密地合作。因此，找到安全级别合适的恰当工具，使所有合作者都感到放心是非常重要的一点。我们一直在使用Accellion，将它整合进了电邮服务，简化了员工分享大型文件的活动。

    我们也没有屏蔽Box之类的服务，此类服务免费供公众使用，如果屏蔽某一种，还会出现另一种新的服务。但我们对用户进行培训，使其了解这些产品的正确使用方法，同时持续推动他们使用Accellion和其他内部产品。我们面临的挑战在于：有时候与我们的合作伙伴有合作关系的组织已经在使用Box或其他产品。我们的安全人员会分析这类情形，不断完善相关规则，这是一个持续发展的进程。

    译者：小宇

    A growing number of employees are using file-sharing services to circulate and collaborate on documents and presentations, but many of them are doing so without the blessing -- or knowledge -- of their IT department. The companies that provide these file-sharing services are trying to change that.

    Those that started out in the consumer space, like Dropbox and Box, are wooing CIOs with added security features and integration with existing software. Meanwhile, traditional enterprise players are trying to woo consumers such as Accellion, which just launched a mobile file-sharing service it calls "Dropbox for the enterprise". Even pioneering site YouSendIt, which launched nearly a decade ago, is gunning for IT departments—the company recently announced a business-ready file-sharing tool called Workstream that can be integrated into Microsoft (MSFT) Outlook and SharePoint. But is all the wooing paying off? In other words, how do CIOs really feel about pushing sensitive files into the cloud? We caught up with a few to find out.

Debra Chrapaty, CIO, Zynga:

    "I'm not a big advocate of using file sharing sites in the enterprise. While they have their use cases, reliability and security remain a concern for me as a CIO. I know a lot of file sharing companies are moving towards enterprise-level maturity, but most that I've seen are not quite there yet. This is not to say file-sharing sites aren't a great solution for personal use. For enterprises, as it is with deploying any new technology, it's important to exercise caution."

Ben Haines, CIO, Pabst Brewing Company:

    "I'm consolidating infrastructure and removing software licenses and storage. For me, integrating a service like Box means I don't have to worry about my capacity and backup. I actually started using Box at a previous company. I introduced it there and it took off very quickly. From the end user side it's a 15-minute conversation—we just tell them here's your folder and here's what you do to get in. It's great for end users and great for IT.

Tom Peck, CIO, Levi Strauss & Co.:

    "While we don't ban online file sharing sites, we strongly encourage employees to use an internal FTP system instead. Our internal system allows strong security, increased capacity and saves the company money. We've found that employees are happy to use the secure company system – it's all about communicating about the options available. We continue to follow the evolution of this technology niche and the companies in this space and are encouraged by the continued developments."

Drex DeFord, CIO, Seattle Children's Hospital:

    As a healthcare organization we have a lot of privacy and security concerns. At the same time, as we move forward into the future healthcare reform will demand greater collaboration between healthcare organizations, government and insurers and vendors. So it's important to find the right tools with the right level of security that allows all those collaborators to feel comfortable. We have been using Accellion and by embedding it in email we make it easy [for employees to share large files].

    We're not blocking services like Box. These services are freely and publicly available and once you block one another one pops up. But we coach users about the proper use of those products and continue to pull them back toward using Accellion and other internal products. The challenge is sometimes the organization that they are collaborating with has already been using Box or other products. Our security folks take a look at those situations, and it's an ongoing process for us as we continue to expand the rule set.