2011《财富》最愚蠢商业事件大盘点（上）

黑莓爆发全球大规模故障

    我们可以把它称作黑莓的“任务完成”时刻。但是，黑莓手机生产商动态研究公司（RIM，Research in Motion）历史上最严重的一次故障导致其全球服务持续中断了三天之久。就在公司宣布问题已经得到解决之后仅仅数小时，这次故障再次升级，从“糟糕”上升为一场灾难。

    此次事故从10月10日（周一）开始，导致欧洲、中东和非洲地区客户的服务中断。周二，问题蔓延到南美洲。当天晚上，RIM曾向用户保证，已经确认故障原因，“目前正在解决”。

    但在周三，美国和加拿大的用户也遭到波及。RIM直到周四才恢复服务。

    周四上午，RIM创始人兼联席CEO麦克•拉扎里迪斯在公司网址上发布了一则音频消息称：“我们让大家失望了。”——朱利安•波比顿

Blackberry: All fixed! Uh oh.

    Call it BlackBerry's "Mission Accomplished" moment. Research in Motion's worst-ever outage, a three-day global meltdown, escalated from bad to catastrophic just hours after the company declared the problem fixed.

    The crash began on October 10, a Monday, cutting off service to customers in Europe, the Middle East and Africa. By Tuesday it spread to South America. That night, RIM assured customers that the glitch had been identified and was "now being resolved."

    But on Wednesday, customers in the United States and Canada were hit. RIM wasn't able to restore service until Thursday.

    That morning, RIM founder and co-CEO Mike Lazaridis posted a taped message on the company's website, saying, "We've let many of you down." -- Julianne Pepitone