80、90后不能不会的5个社交媒体技能

    明白怎样分析数据

    八零后们对什么东西在社交渠道上能火有一种天生的理解（看看那些小猫GIF动画的走红就知道了），但是要想把哪些东西能火、哪些东西不能火量化出来就是另一回事了。微博营销活动的成功应该拿什么来衡量？转发、引用、回复、引荐流量还是客户人数？在Facebook上发贴的最好时机是几点，隔多长时间发一次贴最合适？研究这些数据最好的分析工具是什么？虽然社交媒体本质上在于人的沟通，但它同时也是一个收集数据、利用数据改善业绩的平台。知不知道应该寻找哪种数据、在哪寻找数据、如何分析数据，就决定了你究竟是专家还是普通的社交媒体爱好者。

    整合多个社交媒体平台

    有的人是Twitter大师，或者在LinkedIn上有大量粉丝。但是真正的人才是那些擅于整合运用不同平台，同时明白每一种平台主要针对哪一块市场的人。比如Instagram和YouTube这种以视觉为主的网络越来越受耐克（Nike）、红牛、梅塞德斯奔驰等品牌的青睐。比较简单的图像和视频则主打那些传统的文字型社交网络（比如Facebook和Twitter）。消费者们通过这些社交网站的链接进入公司的博客或主页，然后进一步陷入更深的销售漏斗。同时横跨各平台的统一的主题标签有助于统一和追踪总体的营销活动。即便是在社交媒体上造诣颇深的八零后，往往也不明白整合不同社交媒体平台所能带来的倍增效用。

    以职业姿态在社交媒体上拓展人脉

    等到八零后和九零后们迈出校门的时候，很多人都在LinkedIn的个人资料栏里如实填写了自己的兼职经历、实习经历、课外活动和学业成绩等等。但是LinkedIn在找工作上最强大的能力却经常被人忽视了：有些招聘经理或者CEO虽然一般没办法直接联系上，但中间只要经过一层或两层中间人就能“攀”上关系。比如这个网站有一项叫做InMail的付费服务，让用户可以向全网2.77亿名用户中的任何一个人直接发送邮件。真正有进取心的求职者可以直接拿下理查德•布兰森、比尔•盖茨或者狄巴克•乔布拉这样的“大鱼”，直接向他们的邮箱投递简历。八零后们都有一颗“驿动的心”——总是在找下一个工作机会。所以如果你当你想“广阔天地大有作为”的时候，不妨把这一招记在心里。

    当然，要掌握这些技术可不是吃快餐，很多社交网络的忌讳也不是只有八零后和九零后才犯。沃德说：“真正的问题是，我们希望人们学会这些技能，却不提供任何培训。”随着社交平台的数量越来越多，使用方式越来越复杂，让任何人——哪怕是最紧跟潮流的人，能不加培训就掌握这些知识，无疑不合情理。

    对于在激烈的就业市场中竞争的千禧一代们来说，这些在十年前还闻所未闻的知识可能就决定了他们能否找到、保住一份工作。沃德说：“能以一种整合的、战略性的方法，专业地使用数码和社交媒体的学生……具有一种优势，他们能获得更好的就业和实习机会……”（财富中文网）

    本文作者瑞恩•霍尔姆斯是HootSuite公司的创始人兼CEO，HootSuite是一个针对企业的社交媒体管理工具。

    译者：朴成奎

    Understanding how to crunch the numbers

    While millennials often have an intuitive understanding of what resonates on social channels (hard to go wrong with cat GIFs), quantifying what works and what doesn't is another matter. Should the success of a Twitter campaign be measured on the basis of re-tweets, mentions, replies, referral traffic, or sales leads? What are the best times of day to post on Facebook, and what is the optimum post frequency? Which analytical tools are best for crunching the numbers? While social media is about authentic human interaction, it's also an arena where data can easily be collected and applied to improve results. Knowing what data to look for, where to find it, and what to do with it separates real experts from mere social natives.

    Mastering the multi-network shuffle

    It's one thing to be a Twitter guru or have a huge LinkedIn following. The real talent lies in orchestrating different platforms to work together and in understanding the niche each fills. Visual networks like Instagram and YouTube, for instance, are increasingly the foundation of campaigns by social-savvy brands like Nike (NKE), Red Bull, and Mercedes. Catchy images and videos are, in turn, seeded onto traditional text-based networks like Twitter and Facebook. From there, links lead viewers back to blogs and company pages, sending customers spiraling deeper into the sales funnel. Meanwhile, uniform hashtags across platforms help unify and track the overall campaign. Even millennials with deep social credentials often fail to understand the profound multiplying effects of integrating different networks.

    Networking professionally on social media

    By the time millennials graduate from college, many have dutifully filled their LinkedIn profiles with part-time positions, internships, extracurriculars and academic accomplishments. But the network's true job-finding power is often overlooked: Hiring managers and CEOs who would normally be out of reach are often just a connection or two away. In fact, you don't need to be connected at all. A paid feature called InMail, for instance, enables users to send emails directly to any one of LinkedIn's 277 million members. Truly enterprising job seekers can hunt down big fish like Richard Branson, Bill Gates, and Deepak Chopra, then send a pitch straight to their inbox. Notoriously footloose millennials -- forever in search of the next job opportunity -- might well take this tip to heart when searching for greener professional pastures.

    Of course, amassing these skills is no short order, and millennials aren't the only offenders. "The real problem is that we expect people to know these skills without providing any training," social media professor Ward says. As the number of social networks expands and platforms are used in more sophisticated ways, it's unreasonable to expect anyone -- even the most plugged-in users -- to just intuitively get it.

    For millennials competing in a tight market, these skills -- unheard of just a decade ago -- can mean the difference in finding and keeping a job. "Students using digital and social media professionally in an integrated and strategic way ... have an advantage," Ward says. "[They're] getting better jobs and better internships ..."

    Ryan Holmes is founder and CEO of HootSuite, a social media management tool for businesses.