《财富》美国500强公司8大酷到没朋友的工作岗位

内部客户关爱团队——美国西南航空公司

    这五位自称为西南航空公司“老爸老妈”的员工主要负责为公司员工的重大生活事件举办庆祝或纪念活动。光是去年，这个精干的小型团队就寄了4,646封吊唁信和25,057多份贺卡、礼物或与结婚、生孩子、生病及受伤有关的慰问信。他们并没有什么明确的工作指南——要做什么全靠自己的判断。

    比如，当有员工要在感恩节前后接受移植手术时，这个团队就会查到她所住的旅馆，送上感恩节晚餐。他们每天会挑出30份申请回复，但也会通过查看“出勤清单”（pull sheet）找出那些可能无法提交申请的员工。这份清单解释了为什么某个请假的乘务员没有随机服务，比如因为生病、家里有人亡故等。

    这份工作会给人的心理造成很大负担，但也能带来很大的满足感。它也会有比较轻松有趣的时刻，比如收到某个员工在孩子戒掉了奶嘴后提交的申请。团队领导艾米•玛侯弗说：“我们会分享你的欢乐，但这可能没法保证我们会给你寄贺卡。”

Internal Customer Care Team - Southwest

    The five self-proclaimed Mommas and Papa of Southwest are charged with commemorating the major life events of its employees. Last year alone the small but mighty team sent out 4,646 bereavement letters and more than 25,057 cards, gifts, or letters recognizing marriages, births, illnesses, and injuries. The crew doesn’t have any set guidelines—it’s up to them to use their best judgment.

    For example, when an employee was set to have a transplant around Thanksgiving, the team tracked down the hotel where she was staying and had Thanksgiving dinner delivered. They respond to the 30 submissions they receive a day but also find employees who may not have submitted a form by reading "pull sheets," which explain why a crew member off was taken off a trip—illness, death in the family, etc.

    It’s an emotionally taxing job but incredibly rewarding. It can also have its lighter moments, such as receiving a submission when an employee’s child gave up his pacifier. “We will share in your happiness, but that might not warrant a card,” says team lead Amy Marhoefer with a laugh.