办公室有人哭了，如何应对？

    之后，要继续前进。克莱曼说道：“要忘记它。只要你自己把这件事忘掉，其他人就不会记住它。”

    这项建议也适用于别人在你面前哭泣的时候。不要在这件事上花费太多精力，把它当作一个小插曲，尽快放下，继续前进。

    哭泣的好处

    尽管从来没有专家建议把哭泣作为职业成功的策略，但这种情况也有一丝亮点。眼泪可以是消除误会的良药。

    零售公司CST Brands的CEO吉姆•鲍尔斯很少在工作中哭泣。在此前供职的一家公司，她曾经负责一笔漫长的交易，与交易对手经过了无数次谈判，最终还是以失败告终。她把书摔在桌子上，说了一些过激的话，然后快步离开会议室。在一个没有人的走廊，她终于放声大哭起来。

    鲍尔斯回忆道：“那是几周甚至几个月的情绪积累。以前从未经历过如此艰难的事情。我很羡慕那些能够承受住压力继续前行的人。对于我来说，每一次人际交往都是私人往来。在他们身处困境的时候，我却无能为力，我不喜欢这种感觉。”

    她找了一个安静的地方让自己恢复冷静，然后团队继续讨论。虽然鲍尔斯更愿意控制自己的脾气，但她没有在这件事上纠结下去。事实上，谈判甚至可能加快了节奏，因为她的突然爆发让会议室里的所有人认识到，讨论已经拖延了很长时间。她说道：“我的突然崩溃可能有所帮助，因为在他们看来，我应该是房间里最后一个撑不下去的人。”

    作为非营利机构Food & Friends的执行董事，克雷格•施耐德曼每天接触的都是患有艾滋病、癌症和其他疑难杂症的人，还有为这些人提供食物的员工和志愿者。这份工作并不轻松，有时候会变得情绪化，不过这是好事。

    施耐德曼回忆起一位需要Food&Friends服务的熟人，她刚刚30多岁，与他的孩子年龄相仿。他说道：“有时候，流泪是一种沟通的方式。每当我想到那位女士，我都会想起自己的孩子。”

    与同事谈到这种情形时，他流下了眼泪，但他欣然接受这种经历。他说道：“这种经历很好，因为它将我与我的毕生事业强有力地联系在一起。”（财富中文网）

    译者：刘进龙/汪皓

    Then, move on. “Just get over it. Everyone else will forget about it if you forget about it,” Kleiman says.

    That’s good advice if you’re on the receiving end of tears as well. Don’t make a big deal about it, and try to move past the incident.

    The upside to crying

    While no expert would recommend crying as a strategy for career success, there is a silver lining. Tears can be cathartic or a means of clearing the air.

    Kim Bowers, CEO of retailer CST Brands, only rarely has been pushed to the point of crying at work. At a previous company, she was in the middle of a lengthy transaction, going through the umpteenth negotiation session with the counterparty, when she finally lost it. She slammed books, made some intemperate comments, and quickly left the conference room. She sought out an empty corridor where she ultimately burst into tears.

    “It was a buildup of weeks and months. Nothing has ever been as tough,” Bowers recalls. “I envy folks that have the ability to absorb it and move on. Every interaction I have is personal. When they go poorly and I can’t fix it, I don’t like that.”

    She found a quiet place to regain her composure, and the team continued with the discussions. While Bowers would have preferred to have kept her temper, she didn’t dwell on the incident. In fact, the negotiations may even have picked up pace because the outburst brought home to everyone in the room how drawn-out the discussions had become. “It probably helped that I snapped because I was the last person in the room they expected to snap,” she says.

    As executive director of nonprofit Food & Friends, Craig Shniderman works on a daily basis with adults living with AIDS, cancer, and other challenging illnesses, as well as his team of staff and volunteers who provide meals to those individuals. It’s difficult work that sometimes becomes emotional, and that’s a good thing.

    “Sometimes, to tear up is a way of communicating,” Shniderman says, recalling a time when an acquaintance of his needed Food & Friends service—someone in her early 30s, the same age as his own child. “When I thought about that woman, I thought about my own child.”

    Talking to a colleague about the situation, he started to tear up, and he welcomed the experience. “It was actually good because it connected me in a very powerful way to the work I do in my life,” he says.