不伤感情，10种拒绝别人的方式

    5. 探索互惠互利的可能性

    这样做会让请求者了解其请求的影响，并且有可能会重新考虑。在其他情况下，你得到的回报可能远远高于付出。虽然你的工作会增加，但每一次肯定的回答，都应该是一个双赢的局面，正如战略合作伙伴关系可以带动两家公司快速增长一样。

    6. 在拒绝之前解释自己的苦衷

    没有任何理由的拒绝，往往暗示请求不合理，或者请求者本身有问题。提出请求的人或许并不清楚你的预算限制、目前的工作量或竞争压力。在这种背景下，你也可以对未来的请求做出鼓励性的声明。

    7. 对事不对人

    保证请求者清楚你对他们的态度是肯定的，尽管鉴于你目前的工作量、策略或其他限制，你无法完成请求的任务。这样一来，请求者就不会认为你的拒绝是一种对个人的侮辱。

    8. 用积极的理由来解释拒绝的原因

    通过积极的解释，让你的回答听上去更顺耳。例如：如果你的合作伙伴要求你去参加一次会议，但你的产品开发截止日期即将到来，你可以向对方解释这些任务（肯定），它们如何让你脱不开身（否定），最后证明自己的重点是准时交付一款产品（再次肯定）。

    9. 推迟到更合适的时间做出决定

    要求在你可以给予请求者全部注意力的时候，再与对方讨论其请求。创业初期，混乱是常态，在这种情况下，双方很容易产生误解。要注意不要做出那种经常会让否定回应更加难以接受的身体语言和语调。

    10. 使用非防卫性语言，但一定要表述清楚

    如果请求者将你柔和的拒绝，理解成“是”或者“可能”，最终只会两败俱伤。而长篇大论的解释，通常会被理解成防卫或抵触。你的回答应该是坚决的，不能感情用事。你只要明确地拒绝就可以，拒绝时不妨报以歉意的微笑。

    你没有必要为了被其他人视为领导者，而成为凡事都说OK的人。事实上，看看你周围的领导者，你会发现他们并不害怕对传统观点说不，而且这样做反而为他们赢得了尊重。他们掌握了拒绝的艺术，不论拒绝还是同意，他们都能以同样的信念和激情说出自己的决定。这才是改变世界和拯救自己的最好方式，所以就从今天开始吧。（财富中文网）

    译者：刘进龙/汪皓

    审校：任文科

    5. Explore the possibility of a reciprocal favor

    This will help the requester understand the impact of the request, and potentially reconsider. In other cases, you may actually get back more than you give up. Every yes should be a win-win proposition, just like strategic partnerships can bring huge growth to both businesses, despite the work.

    6. Explain your constraints before saying no

    Rejection without giving context implies an unreasonable request or a problem with the requestor. People making a request may not understand your budget limitations, current workload or competitive pressures. In this context, you can also make an encouraging statement about future requests.

    7. Say yes to the person and no to the task

    Make sure the requestor understands first how positively you feel about them, despite the fact that the requested task cannot be accommodated in your current workload, strategy or other boundary. Requestors are then less likely to be left with the impression that your rejection is a personal affront.

    8. Sandwich your no between two positives

    Make your answer more palatable with a positive explanation. For example, if your partner asks you to cover a conference, but you have development deadlines at risk, explain these commitments (first yes), how they lock you in town (no), and finish by confirming your focus to an on-time product (second yes).

    9. Defer the decision to a better environment

    Ask for the opportunity to discuss the request when you can give the requestor your full attention. When you are in the normal chaos of the startup day, both parties can be easily misinterpreted. Pay attention to body language and tone that often make the negative response more difficult to receive.

    10. Make sure your words are non-defensive but clearly stated

    No one wins when a requestor reads your softly spoken no as a yes or a maybe. Long, detailed explanations are usually read as defensive or confrontational. The answer should be strong and non-emotional. Just say no clearly, and smile as you say it.

    You don’t have to be viewed as a yes person to be viewed as a leader. In fact, if you look at the leaders around you, they are not afraid to say no to the conventional wisdom, and they gain respect for doing it. They have learned the art of saying no with the same conviction and passion they use in saying yes. That’s the best way to change the world and save yourself, so start today.