让员工完全敬业：组织发展的至臻状态

    换句话说，当个人满意度和个人贡献最大化重合，从而使公司和公司中的个人都获得成功时，员工就处于完全敬业状态。这个“最佳契合点”确实能让个人和公司都成为赢家。人员流失率降低，增长速度加快，利润攀升。这确实是一种“至臻状态”！

    你们会说：“好的，我相信了。现在请告诉我，能显示公司成员是否敬业的主要指标是什么？或者说，作为领导者，我要做什么才能让自己的员工充分敬业？”

    按照Denison的观点，员工敬业程度有四大预测指标，它们是：

    • 让人兴奋的愿景。公司愿景让员工感到兴奋并给予他们动力。

    • 战略方向。一个非常清晰的使命让人们的工作有意义和目的……一种在积极意愿推动下的战略方向。

    • 感觉充满活力。每个人都相信自己能对企业的成功产生积极影响。

    • 领导人的行为和他们的话语以及价值相符观。领导人和经理人把他们所倡导的东西付诸实践：他们言行一致，而且符合清晰表述的核心价值观。

    你怎样才能知道员工都充分敬业呢？

    如上所述，充分敬业的员工有许多“棒极了的工作日”。在Blessing & White的调查中，人们认为“棒极了的工作日”由下列因素构成。

    • “我们的工作很有意思”

    • “我们知道怎样去做能脱颖而出”

    • “工作实现了我们的个人价值”

    • “我们通过圆满完成工作得到认可”

    • “我们正在实现个人愿望”

    • “我们用自己特有的才能做出贡献”

    当员工觉得工作棒极了的时候，企业有什么收获呢？

    Blessing & White的研究表明，当员工‘过的很棒’时，企业对他们有如下评价：

    • 人们工作努力而且愿意“更进一步”

    • 和企业的需求方向一致

    • 日复一日地克服挑战

    • 总是知道要完成哪些工作目标

    • 取得了对企业意义重大的切实业绩

    通过以上内容可以看出，在人的层面真正起作用的是什么因素呢？

    1. 金钱并不是给人们带来动力的唯一因素。人们想做让自己感到满足的有意思的工作，自己的贡献得到认可时他们会感到骄傲，他们非常需要把自己的工作和企业的整体情况联系在一起。当这些需求得到满足时，他们就会有一个“棒极了”的工作日。如果你激励人们的唯一手段就是金钱，你就会和敬业员工的力量擦肩而过。

    2. 当人们所在企业的文化真的知道怎样给他们动力和关怀时，他们会工作得更努力，会去解决问题，会主动弄明白自己的目标，还会带来企业所需要的东西，每天都会如此。

    那么，对未来领袖来说，要了解的关键问题有哪些呢？

    In other words you will find fully engaged people at the point where individual satisfaction and maximum individual contribution converge to create success for the business and success for the people in the business. This ‘sweet spot’ is literally a place where both individual and organization are winning. Turnover is low, growth can be fast and profits can be high. This is truly the “Holy Grail!”

    “OK,” you say, “I’m convinced! Now please tell me, what are the main predictors of engaged people in an organization? In other words, what do I have to do as a leader to have my people fully engaged?”

    According to Denison, the four strongest predictors of employee engagement include:

    • Exciting Vision. Our organization’s Vision creates excitement and motivation for our people.

    • Strategic Direction. There is a crystal clear mission that gives meaning and purpose to our work…a strategic direction fueled by a positive intention

    • Feeling Empowered. Everyone believes that he or she, individually, can have a positive impact on business success.

    • Leaders Actions Match their Words and Values. The leaders and managers practice what they preach: their actions match their words, in alignment with clearly stated Core Values.

    How Will You Know Your People are Fully Engaged?

    As mentioned above, fully engaged people consistently have many “great days at work.” Here is what people in a Blessing & White survey said made a ‘great day at work.’

    • “We do interesting work”

    • “We know how what we do makes a difference”

    • “The work we do satisfies our personal values”

    • “We receive recognition for a job well done”

    • “We are achieving our personal aspirations”

    • “We get to use our unique talents to make a contribution”

    What the Organization Receives When People Have Great Days:

    Also according to Blessing & White’s research, here’s what organizations say about their people when they have ‘great days’:

    • People work hard and willingly “go the extra mile”

    • People are aligned with what the organization needs

    • People overcome challenges, day after day

    • People are always clear about what needs to be achieved

    • People achieve the tangible results that matter to the business

    What does all this tell us about what actually works in the Human Dimension?

    1. Money is almost never the only thing that motivates people. People want interesting work that gives them personal satisfaction, they feel proud of themselves when their contribution is recognized and the have a strong need to connect their work to the Big Picture of the business. When these needs can be satisfied, they will experience ‘a Great Day’ on the job. If your only tool to motivate people is cash, you are going to miss the power of engaged people.

    2. And, when people are in a culture that truly knows how to motivate them and cares about them, they work harder, deal with problems, make it their business to be clear on the objectives, and deliver what the business needs, day after day.

    So, What are the Key Lessons for Emerging Leaders?