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一年来,雇主和员工都在互相欺骗

CHLOE BERGER
2022-12-30

工作上,2022年沟通尤其不畅。

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一年来,雇主和员工一直沟通不畅。

今年感觉有点像那个经典的蜘蛛侠表情包,工作场所的每个人都在互相指责。

这些工作上的不愉快该怪谁呢?这很大程度上可能与缺乏信任有关。

关于员工在工作时间打两份工、把工作外包给别人、或者假装居家办公,其实过着数字游民生活的八卦(主要通过Slack传播)霸屏。有传言称,雇主因无法亲眼见到自己的直接下属而疑神疑鬼,在远程工作机会上撒谎,或者背弃发放疫情津贴的诺言。

现实情况一如既往地无聊:工作上,2022年沟通尤其不畅。就像播了一个小时的浪漫喜剧,里面的主角要处理一场捏造的冲突一样,雇主和员工总是无法达成一致。这一点在公司多次试图让员工重返办公室工作失败后变得尤为明显。整个世界似乎都在争论未来的工作模式,一方希望彻底改变工作地点和工作方式,另一方希望回到2010年代的办公室生活,这场争论已经拉开了序幕。

“我们看待工作的方式正经历一场巨大的哲学意义上的转变。”领导者职业培训公司Frame of Mind Coaching的首席执行官金·阿德斯(Kim Ades)说。她向《财富》杂志解释说,传统的工作方式是管理者可以在办公室里监督员工,这与新的自我指导的工作方式发生了冲突,后者需要信任员工,让他们远程完成工作。对于一些高管来说,他们不得不接受这样的困难局面,这种情况造成令人痛苦的沟通鸿沟,让大家都互不信任。

阿德斯说:“我们有大批有特定需求的员工,但他们没有很好地表达这些需求。而我们有大批领导人无法获取或理解这些需求。”

揭穿员工的谎言

在一些雇主推动恢复正常办公的同时,许多员工竭尽全力坚持自己新萌生的灵活性,按照自己的方式工作。毕竟,居家办公两年多,他们一样能高效完成工作。

在工资无法满足生活成本的时代,有些人会同时做两份工作来增加收入。这些“超额雇佣”的员工在工作中过着汉娜·蒙塔娜式的生活(女主有着双重身份:她乍看之下是一个普通中学生,但另一个身份其实是风靡全美的偶像明星“汉娜·蒙塔娜”)。“这比我想象的要容易得多。”一名25岁的员工兼顾软件工程和软件开发两份工作,他在接受《卫报》采访时表示。“两家公司对我的期望都很低,所以对我来说,同时做两份工作并不是很难。”

与此同时,其他人则将工作外包。丽贝卡•奈特(Rebecca Knight)为Insider网站上写道,这不是什么新鲜事,但远程工作为此创造了更多机会。奈特还记录了员工和求职者的欺诈行为是如何呈上升趋势的,例如让同行冒充求职者或为他们完成编码测试。她说,虽然很难追踪真实的数据,但在整个Reddit上,这样的趣闻轶事有很多。

还有一种被彭博社称为“隐形员工”的人,他们可能会穿上一件暖和的毛衣,在图卢姆的爱彼迎(Airbnb)办公桌前工作,只是为了让自己看起来像是在公司纽约总部附近工作。他们根据居家办公政策进行工作,但出于税收考虑,这并不一定意味着他们可以在任何地方办公。

虽然其中一些员工可能公然试图逃避一些事情,但阿德斯表示,在雇主拒绝听取他们的意见后,大多数人没有尝试真正沟通或采取主动措施。“并没有居心叵测的参与者。”她补充道,并解释说,当人们面临缺乏机会或灵活性时,他们会找到适合自己的途径。她举了一个她指导过的年轻专业人士的例子,他向领导表示自己可以承担更多工作,却遭到了拒绝。由于手头有多余的时间,她最后做起了副业,她同时在面前的两台电脑上工作。

“谁在欺骗谁?” 阿德斯问道。“问题在于,公司没有花时间真正了解每个人的能力和潜在贡献。”

人力资源软件公司Humu的数据科学副总裁斯蒂芬妮·蒂格诺(Stefanie Tignor)认为,大部分情况都比直接撒谎轻得多。她补充说,忘记签到,尤其是在线上工作时,可能会导致无意中撒些小谎。

雇主不知道如何沟通

员工并不是唯一因看似欺骗性的行为而受到审查的群体。人力资源平台Topia的联合创始人史蒂夫·布莱克(Steve Black)在《insider社交·商圈》杂志的一篇专栏文章中解释说,一些公司在宣传远程工作时附加了更多条件。员工在接受工作后才知道,招聘启事中承诺的“可以在任何地方工作”是有限制的,比如由于移民法的限制,他们不能在国外工作。在某些情况下,雇主可能会让他们的员工在国外工作时小心谨慎,尽管这是非法的,但他们可以装傻。

新冠肺炎疫情已经进入第三年,由于担心经济衰退,一些首席执行官放弃了疫情时期对员工福利,这些福利最初是为了在劳动力市场火爆的情况下留住员工,并解决他们的心理健康问题。赛富时(Salesforce)结束了每月的福利休假,而Meta首席执行官马克·扎克伯格(Mark Zuckerberg)在裁员13%之前,开始发送关于更强劲的预期的备忘录。

但Bersin & Associates创始人乔希•伯辛(Josh Bersin)表示,这主要是对不断变化的时代的回应。

伯辛告诉《财富》杂志:“大多数雇主确实对他们的长期混合工作战略感到困惑,所以他们可能希望有远程工作岗位,但在2023年晚些时候,他们决定这些工作岗位采取‘混合办公模式’,因此需要员工在办公室工作一定时间。大多数公司现在都在努力应对这些政策上的变化。”

他说,如果雇主直接谎称有远程工作机会,他们就会失去远程工作应聘者。他补充说,他们可能不经常这样做,因为这会造成形象问题。他说:“之所以出现这种情况,是因为就业策略变化日新月异:开放办公室,关闭办公室,全部居家办公,部分居家办公,混合办公模式(不管这意味着什么)。首席执行官们几乎每周都在调整这些政策,所以外部沟通并不总能跟上。”

在2023年,员工和雇主需要抑制他们错失的连接

由于我们仍在适应某种程度上的后疫情工作环境,现在获取有关职场欺骗有多普遍的具体数据还为时尚早。但这些欺骗的故事表明,远程工作为员工提供了新机会,让他们可以尝试按照自己的方式工作,这给那些迫切希望在火爆市场留住和吸引员工的公司带来了冲突。

当公司说个人可以在任何地方工作时,可能是在撒一个善意的谎言,就像当员工假装自己居家办公而实际上却在世界各地旅行时,他们可能并没有完全说实话一样。但远程工作和数字游牧是一种新趋势,也有新的法律问题需要解决;很有可能没有人真正知道他们实际上是在撒谎,直到税单到来。

此外,蒂格诺说,这种情况很少见,管理者可以通过关注日常工作和进行定期对话来避免这种情况发生。由于他们现在往往是公司的代言人,他们的任务是建立信任,并成为公司的发言人,但是他们却没有接受过正规培训。

她补充说,虽然远程环境下员工与雇主之间建立的信任可以和面对面建立的信任一样牢固,但在远程环境下建立信任确实需要付出更多努力。缺乏持续的联系和支持可能会成为滋生沟通失误事件的温床,沟通失误乍看之下像是谎言。

阿德斯指出,提供明确的预期也可以缓解部分压力。“如果我们以不同的方式看待劳动力,以不同的方式看待产出,那么就不会有这么多的冲突了。”

“每个人都在竭尽全力做到最好。”她说。让我们在2023年更奋发向上吧。(财富中文网)

译者:中慧言-王芳

今年感觉有点像那个经典的蜘蛛侠表情包,工作场所的每个人都在互相指责。

这些工作上的不愉快该怪谁呢?这很大程度上可能与缺乏信任有关。

关于员工在工作时间打两份工、把工作外包给别人、或者假装居家办公,其实过着数字游民生活的八卦(主要通过Slack传播)霸屏。有传言称,雇主因无法亲眼见到自己的直接下属而疑神疑鬼,在远程工作机会上撒谎,或者背弃发放疫情津贴的诺言。

现实情况一如既往地无聊:工作上,2022年沟通尤其不畅。就像播了一个小时的浪漫喜剧,里面的主角要处理一场捏造的冲突一样,雇主和员工总是无法达成一致。这一点在公司多次试图让员工重返办公室工作失败后变得尤为明显。整个世界似乎都在争论未来的工作模式,一方希望彻底改变工作地点和工作方式,另一方希望回到2010年代的办公室生活,这场争论已经拉开了序幕。

“我们看待工作的方式正经历一场巨大的哲学意义上的转变。”领导者职业培训公司Frame of Mind Coaching的首席执行官金·阿德斯(Kim Ades)说。她向《财富》杂志解释说,传统的工作方式是管理者可以在办公室里监督员工,这与新的自我指导的工作方式发生了冲突,后者需要信任员工,让他们远程完成工作。对于一些高管来说,他们不得不接受这样的困难局面,这种情况造成令人痛苦的沟通鸿沟,让大家都互不信任。

阿德斯说:“我们有大批有特定需求的员工,但他们没有很好地表达这些需求。而我们有大批领导人无法获取或理解这些需求。”

揭穿员工的谎言

在一些雇主推动恢复正常办公的同时,许多员工竭尽全力坚持自己新萌生的灵活性,按照自己的方式工作。毕竟,居家办公两年多,他们一样能高效完成工作。

在工资无法满足生活成本的时代,有些人会同时做两份工作来增加收入。这些“超额雇佣”的员工在工作中过着汉娜·蒙塔娜式的生活(女主有着双重身份:她乍看之下是一个普通中学生,但另一个身份其实是风靡全美的偶像明星“汉娜·蒙塔娜”)。“这比我想象的要容易得多。”一名25岁的员工兼顾软件工程和软件开发两份工作,他在接受《卫报》采访时表示。“两家公司对我的期望都很低,所以对我来说,同时做两份工作并不是很难。”

与此同时,其他人则将工作外包。丽贝卡•奈特(Rebecca Knight)为Insider网站上写道,这不是什么新鲜事,但远程工作为此创造了更多机会。奈特还记录了员工和求职者的欺诈行为是如何呈上升趋势的,例如让同行冒充求职者或为他们完成编码测试。她说,虽然很难追踪真实的数据,但在整个Reddit上,这样的趣闻轶事有很多。

还有一种被彭博社称为“隐形员工”的人,他们可能会穿上一件暖和的毛衣,在图卢姆的爱彼迎(Airbnb)办公桌前工作,只是为了让自己看起来像是在公司纽约总部附近工作。他们根据居家办公政策进行工作,但出于税收考虑,这并不一定意味着他们可以在任何地方办公。

虽然其中一些员工可能公然试图逃避一些事情,但阿德斯表示,在雇主拒绝听取他们的意见后,大多数人没有尝试真正沟通或采取主动措施。“并没有居心叵测的参与者。”她补充道,并解释说,当人们面临缺乏机会或灵活性时,他们会找到适合自己的途径。她举了一个她指导过的年轻专业人士的例子,他向领导表示自己可以承担更多工作,却遭到了拒绝。由于手头有多余的时间,她最后做起了副业,她同时在面前的两台电脑上工作。

“谁在欺骗谁?” 阿德斯问道。“问题在于,公司没有花时间真正了解每个人的能力和潜在贡献。”

人力资源软件公司Humu的数据科学副总裁斯蒂芬妮·蒂格诺(Stefanie Tignor)认为,大部分情况都比直接撒谎轻得多。她补充说,忘记签到,尤其是在线上工作时,可能会导致无意中撒些小谎。

雇主不知道如何沟通

员工并不是唯一因看似欺骗性的行为而受到审查的群体。人力资源平台Topia的联合创始人史蒂夫·布莱克(Steve Black)在《insider社交·商圈》杂志的一篇专栏文章中解释说,一些公司在宣传远程工作时附加了更多条件。员工在接受工作后才知道,招聘启事中承诺的“可以在任何地方工作”是有限制的,比如由于移民法的限制,他们不能在国外工作。在某些情况下,雇主可能会让他们的员工在国外工作时小心谨慎,尽管这是非法的,但他们可以装傻。

新冠肺炎疫情已经进入第三年,由于担心经济衰退,一些首席执行官放弃了疫情时期对员工福利,这些福利最初是为了在劳动力市场火爆的情况下留住员工,并解决他们的心理健康问题。赛富时(Salesforce)结束了每月的福利休假,而Meta首席执行官马克·扎克伯格(Mark Zuckerberg)在裁员13%之前,开始发送关于更强劲的预期的备忘录。

但Bersin & Associates创始人乔希•伯辛(Josh Bersin)表示,这主要是对不断变化的时代的回应。

伯辛告诉《财富》杂志:“大多数雇主确实对他们的长期混合工作战略感到困惑,所以他们可能希望有远程工作岗位,但在2023年晚些时候,他们决定这些工作岗位采取‘混合办公模式’,因此需要员工在办公室工作一定时间。大多数公司现在都在努力应对这些政策上的变化。”

他说,如果雇主直接谎称有远程工作机会,他们就会失去远程工作应聘者。他补充说,他们可能不经常这样做,因为这会造成形象问题。他说:“之所以出现这种情况,是因为就业策略变化日新月异:开放办公室,关闭办公室,全部居家办公,部分居家办公,混合办公模式(不管这意味着什么)。首席执行官们几乎每周都在调整这些政策,所以外部沟通并不总能跟上。”

在2023年,员工和雇主需要抑制他们错失的连接

由于我们仍在适应某种程度上的后疫情工作环境,现在获取有关职场欺骗有多普遍的具体数据还为时尚早。但这些欺骗的故事表明,远程工作为员工提供了新机会,让他们可以尝试按照自己的方式工作,这给那些迫切希望在火爆市场留住和吸引员工的公司带来了冲突。

当公司说个人可以在任何地方工作时,可能是在撒一个善意的谎言,就像当员工假装自己居家办公而实际上却在世界各地旅行时,他们可能并没有完全说实话一样。但远程工作和数字游牧是一种新趋势,也有新的法律问题需要解决;很有可能没有人真正知道他们实际上是在撒谎,直到税单到来。

此外,蒂格诺说,这种情况很少见,管理者可以通过关注日常工作和进行定期对话来避免这种情况发生。由于他们现在往往是公司的代言人,他们的任务是建立信任,并成为公司的发言人,但是他们却没有接受过正规培训。

她补充说,虽然远程环境下员工与雇主之间建立的信任可以和面对面建立的信任一样牢固,但在远程环境下建立信任确实需要付出更多努力。缺乏持续的联系和支持可能会成为滋生沟通失误事件的温床,沟通失误乍看之下像是谎言。

阿德斯指出,提供明确的预期也可以缓解部分压力。“如果我们以不同的方式看待劳动力,以不同的方式看待产出,那么就不会有这么多的冲突了。”

“每个人都在竭尽全力做到最好。”她说。让我们在2023年更奋发向上吧。(财富中文网)

译者:中慧言-王芳

This year felt a little bit like that classic Spider-Man meme with everyone in the workplace pointing their fingers at each other.

Who is to blame for all this unhappiness at work? A lot of it probably had to do with the lack of trust.

Watercooler gossip spread (mostly via Slack) of employees working two jobs on the clock, outsourcing their jobs to others, or acting like they were working from home while living a digital nomad lifestyle. Bosses, paranoid about not being able to see their direct reports in person, were also rumored to be lying about remote opportunities or reneging on promised pandemic perks.

The reality is, as always, somewhat less interesting: 2022 was a year of miscommunication at work more than anything else. Just like characters dealing with a fabricated conflict an hour into a rom-com, bosses and employees kept failing to see eye to eye. This became especially apparent as companies struggled with a number of failed attempts to get their workers back to the office. The whole world seemed to debate the future of work, with battle lines drawn between those who want a radical change in where and how we should work and those who want to return to 2010s office life.

“We’re going through a massive kind of philosophical transition in the way we view work,” says Kim Ades, CEO of Frame of Mind Coaching, a career coaching firm for leaders. The traditional way of work, where managers can monitor employees in an office, is clashing with the new self-guided approach to work that requires trusting employees to get their work done remotely, she explains to Fortune. It’s a tough pill to swallow for some executives, and it’s creating a troublesome communication gap that makes everyone mistrust one another.

“We have a whole bunch of employees who have certain needs, and they’re not expressing those needs very well,” Ades says. “And we have a whole bunch of leaders who aren’t able to access or understand those needs.”

Debunking the employee lie

As some employers pushed for a return to normalcy, many workers went to great lengths to hang on to their newfound flexibility and work on their own terms. After all, they were just as productive working from home for more than two years.

In a time when salaries aren’t meeting the cost of living, some people took on two jobs to increase their paycheck. These “overemployed” workers have been living Hannah Montana lifestyles at work. “It was way easier than I thought it would be,” a 25-year-old worker juggling software engineering and software development jobs told the Guardian. “Both companies have very low expectations, so I’m not really struggling to get away with two jobs.”

Meanwhile, others have been outsourcing their jobs. It’s nothing new, wrote Rebecca Knight for Insider, but remote work carved out more opportunities for it. Knight also documented how employee and job-candidate fraud are on the rise, such as having peers impersonate candidates or complete a coding test for them. While it’s difficult to track real data, she says, the anecdotes are plentiful throughout Reddit.

Then there’s what Bloomberg calls “stealth workers,” who might put on a warm sweater while working from a desk at an Airbnb in Tulum just to look like they’re based near their company’s NYC headquarters. They’re operating under a work-from-home policy that may not necessarily translate to work-from-anywhere due to tax purposes.

While some of these workers might be blatantly trying to get away with something, Ades says most just aren’t truly communicating or are taking initiative after their employer refuses to hear them out. “There’s no evil player here,” she adds, explaining that people find an avenue that works for them when faced with a lack of opportunity or flexibility. She cites an example of a young professional she coached who asked leaders for more responsibility only to be denied. With extra time on her hands, she ended up working a side hustle, with two computers running in front of her.

“Who is cheating who?” asks Ades. “The issue is that organizations aren’t taking time to really understand the capacity and the potential contribution of each individual.”

The bulk of what’s going on is a lot less extreme than straight-up lying, seconds Stefanie Tignor, VP of data science at human resources software company Humu. She adds that forgetting to be intentional about checking in, especially while working virtually, can lead to unintentional fibbing.

Employers don’t know how to communicate

Workers aren’t the only ones under scrutiny for seemingly deceptive actions. Cofounder of HR platform Topia Steve Black explained in an op-ed for Insider that some companies are advertising remote work with more strings attached than meets the eye. Workers learn after taking the job that the “work from anywhere” promised in the listing comes with limitations, such as not being able to work out of the country because of immigration laws. In some cases, bosses may let their employees discreetly work abroad despite it being illegal, feigning ignorance to the company instead.

And coming into year three of the pandemic amid fears of a recession, some CEOs have reneged on pandemic employee perks initially designed to retain employees in a hot labor market and to address their mental health. Salesforce ended its monthly well-being vacations, while Meta CEO Mark Zuckerberg started sending memos about more aggressive expectations right before laying off 13% of his company.

But this is all mostly a response to ever-shifting times, says Josh Bersin, founder of Bersin & Associates.

“Most employers are truly confused about their long-term hybrid work strategy, so they may expect to have remote work jobs, but later in 2023 decide that they are ‘hybrid’ and require some amount of time in the office,” Bersin tells Fortune. “Most companies are struggling with these policies now.”

If employers straight up lie about remote opportunities they’ll simply lose the remote candidates, he says, adding that they likely aren’t regularly doing this because it can create image issues. “The reason this appears to be happening is the very rapid changes in employment strategies: open the office, close the office, all work at home, some work at home, hybrid work (whatever that means),” he says. “CEOs are adjusting these policies almost weekly, so the external communications just don’t always keep up.”

Workers and bosses need to curb their missed connections in 2023

Because we’re still adapting to a somewhat post-pandemic work environment, it’s too early for concrete data on how prevalent deception is in the workplace. But the stories of deceit show that remote work has fostered new opportunities for employees to try to work on their terms, creating conflict for companies desperate to retain and attract workers in a hot market.

Companies might be serving a bit of a white lie when they say individuals can work from anywhere, just as workers might not be telling the entire truth when they pretend they’re working from home while actually traveling the world. But remote work and digital nomading are new-ish trends with new legal problems to navigate; it’s very possible no one really knows that they’re actually lying until the tax bills come in.

Besides, Tignor says, these situations are rare, and managers can avoid them by focusing on the day-to-day and having regular conversations. Since they’re often the face of the organization these days, they’re tasked with building trust and being a company spokesperson without being properly trained for it.

While employee-employer trust can be just as strong remote as it is in person, she adds, it does take more intentionality to build in a remote environment. A lack of continual contact and support can be the breeding ground for instances of miscommunication that look like a lie at first glance.

Providing clear expectations could also relieve some of the pressure, Ades notes. “If we looked at the workforce differently, if we looked at our outputs differently, then there wouldn’t be so much of a clash.”

“Everyone’s just trying to do their best,” she says. Here’s to a year of trying our best a bit harder in 2023.

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