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欢迎来到远程裁员时代:雇主们宁愿在客厅里解雇你,也不愿意当面解雇你

CHLOE BERGER
2023-04-24

越来越多的公司在宣布裁员时鼓励员工居家办公。

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越来越多的公司鼓励员工在裁员期间居家办公。这也未尝不是件好事。图片来源:BLACKCAT—GETTY IMAGES

裁员往往让人联想到这样的场景:员工抱着塞满个人物品的纸箱走出办公室。但在远程办公世界里,这可能只是意味着你从床上爬起来,却收到一封电子邮件,说你再也不用来上班了,然后你就可以继续睡回笼觉了。

在过去的一年里,成千上万的员工成了砧板上的鱼肉任人宰割:由于利率飙升、对经济衰退的担忧以及疫情期间的过度招聘,裁员继续在工作场所蔓延,越来越多的公司在宣布裁员时鼓励员工居家办公。

据报道,百事公司(PepsiCo)在去年进行裁员时也是这么做的。谷歌(Google)1月采取了同样的做法,通过电子邮件裁掉了1.2万名员工,并鼓励员工居家办公,以“接受噩耗”。本周早些时候,麦当劳(McDonald)要求其美国和部分国际公司的员工居家办公三天,以便远程发送裁员信息。

欢迎来到远程裁员时代,在这个时代,雇主们有时会不择手段,一心想让员工至少有一部分时间重返办公室工作,而当他们需要裁员的时候,就会很乐意让员工居家办公。这听起来像是一种挽回面子或避免尴尬的策略,但宾夕法尼亚大学沃顿商学院管理学教授彼得·卡佩里(Peter Cappelli)表示,这一举措实际上可能更人性化。

他在接受《财富》杂志采访时表示:“如果你是一名远程工作者,我们让你重返办公室工作却只是为了解雇你,这种想法有点残忍。”

远程裁员还可以让员工私下消化这一消息,并管理随之而来的复杂情绪。虽然裁员带来的耻辱感正在减弱,但当一些员工抱着纸箱离开时,他们仍然会把裁员与羞耻联系在一起。在家里消化这一消息带来的影响有助于缓解羞耻感。

一位熟悉麦当劳远程裁员决定的消息人士告诉《财富》杂志:“过去,员工们会被叫到一个窗户全用纸糊起来的会议室,然后不得不走回办公桌前收拾东西,低着头离开。我认为这样做的目的是让受影响的同事更有尊严地离开,同时,也能保护受影响同事的隐私,并为他们提供一定程度的慰藉。”

尽管如此,通过Zoom或电子邮件裁员的想法听起来还是很残酷——尤其是员工立即无法远程访问电脑。但这都是裁员变革的一部分,卡佩里说,裁员在过去是临时性的,主要针对加入工会的员工和合同制蓝领工人。我们今天所熟悉的永久性裁员——就像我们在科技和金融等行业看到的白领裁员——实际上是从20世纪80年代才开始出现的。

一段时间以来,亲口告诉员工被裁一直被认为是专业性做法,也是对为公司付出时间和精力的员工更人性化的做法。但正如越来越多的远程裁员所证明的那样,情况自那以后发生了变化。

从电话留言到办公室再到Zoom云会议

虽然通过Zoom裁员可能听起来像是一件新鲜事,但这并不一定构成员工解雇方式的巨大转变。卡佩里指出,一代人以前,公司通过电话留言(还记得电话留言吗?)的方式解雇员工。这种做法并不受欢迎,被认为是一种很糟糕的做法。

因此,人们鼓励进行面对面裁员,以为员工提供更大支持,并确保员工可以接受这一消息,如提供帮助和回答问题。但卡佩里认为,这更多地是出于责任感。

他说,面对面裁员是正确的做法,这更多地是出于“作为领导者,不能胆怯”的想法。他补充说,现实情况是,领导们一直在委托裁员,而不是亲口告诉员工要他们打包走人。

卡佩里说,大萧条后,公司减少了裁员,并开始依赖公司律师的建议。他补充说,这使得办公室裁员方式比最初的做法更冷酷,通常涉及护送员工离开大楼。

卡佩里说:“这就是按合同办事,不讲人情。如果你要裁员,最好是让人们到某个地方去消化这一消息,这样他们就不必应对在老板或其他人面前走出办公室时还得控制自己的情绪的尴尬情况。”

卡佩里说,远程裁员不是“最佳做法”的观点源于过去雇主和人力资源部门会提供帮助这一假设。随着公司不再提供相关帮助,办公室内裁员的做法也渐渐淡出人们的视野。在这一点上,“为什么公开进行裁员更好呢?”他问道。

无论如何,在员工的眼中,确实没有什么好的裁员方式,因为这意味着他们失业了,而这通常是管理失误的结果。但专家们最近告诉《财富》杂志的梅根•莱昂哈特(Megan Leonhardt),传达裁员消息时的语气很重要,而如何执行也很重要。

似乎通知员工被裁的地点也很重要。如果麦当劳召集所有人都来办公室办公,这样做并不一定会带来更令人满意的结果,因为许多人只是在办公室里提心吊胆地等待着最后通知。卡佩里说,让通常进行远程办公的员工来办公室却只是为了解雇他们,这会让他们蒙受羞辱。(财富中文网)

译者:中慧言-王芳

裁员往往让人联想到这样的场景:员工抱着塞满个人物品的纸箱走出办公室。但在远程办公世界里,这可能只是意味着你从床上爬起来,却收到一封电子邮件,说你再也不用来上班了,然后你就可以继续睡回笼觉了。

在过去的一年里,成千上万的员工成了砧板上的鱼肉任人宰割:由于利率飙升、对经济衰退的担忧以及疫情期间的过度招聘,裁员继续在工作场所蔓延,越来越多的公司在宣布裁员时鼓励员工居家办公。

据报道,百事公司(PepsiCo)在去年进行裁员时也是这么做的。谷歌(Google)1月采取了同样的做法,通过电子邮件裁掉了1.2万名员工,并鼓励员工居家办公,以“接受噩耗”。本周早些时候,麦当劳(McDonald)要求其美国和部分国际公司的员工居家办公三天,以便远程发送裁员信息。

欢迎来到远程裁员时代,在这个时代,雇主们有时会不择手段,一心想让员工至少有一部分时间重返办公室工作,而当他们需要裁员的时候,就会很乐意让员工居家办公。这听起来像是一种挽回面子或避免尴尬的策略,但宾夕法尼亚大学沃顿商学院管理学教授彼得·卡佩里(Peter Cappelli)表示,这一举措实际上可能更人性化。

他在接受《财富》杂志采访时表示:“如果你是一名远程工作者,我们让你重返办公室工作却只是为了解雇你,这种想法有点残忍。”

远程裁员还可以让员工私下消化这一消息,并管理随之而来的复杂情绪。虽然裁员带来的耻辱感正在减弱,但当一些员工抱着纸箱离开时,他们仍然会把裁员与羞耻联系在一起。在家里消化这一消息带来的影响有助于缓解羞耻感。

一位熟悉麦当劳远程裁员决定的消息人士告诉《财富》杂志:“过去,员工们会被叫到一个窗户全用纸糊起来的会议室,然后不得不走回办公桌前收拾东西,低着头离开。我认为这样做的目的是让受影响的同事更有尊严地离开,同时,也能保护受影响同事的隐私,并为他们提供一定程度的慰藉。”

尽管如此,通过Zoom或电子邮件裁员的想法听起来还是很残酷——尤其是员工立即无法远程访问电脑。但这都是裁员变革的一部分,卡佩里说,裁员在过去是临时性的,主要针对加入工会的员工和合同制蓝领工人。我们今天所熟悉的永久性裁员——就像我们在科技和金融等行业看到的白领裁员——实际上是从20世纪80年代才开始出现的。

一段时间以来,亲口告诉员工被裁一直被认为是专业性做法,也是对为公司付出时间和精力的员工更人性化的做法。但正如越来越多的远程裁员所证明的那样,情况自那以后发生了变化。

从电话留言到办公室再到Zoom云会议

虽然通过Zoom裁员可能听起来像是一件新鲜事,但这并不一定构成员工解雇方式的巨大转变。卡佩里指出,一代人以前,公司通过电话留言(还记得电话留言吗?)的方式解雇员工。这种做法并不受欢迎,被认为是一种很糟糕的做法。

因此,人们鼓励进行面对面裁员,以为员工提供更大支持,并确保员工可以接受这一消息,如提供帮助和回答问题。但卡佩里认为,这更多地是出于责任感。

他说,面对面裁员是正确的做法,这更多地是出于“作为领导者,不能胆怯”的想法。他补充说,现实情况是,领导们一直在委托裁员,而不是亲口告诉员工要他们打包走人。

卡佩里说,大萧条后,公司减少了裁员,并开始依赖公司律师的建议。他补充说,这使得办公室裁员方式比最初的做法更冷酷,通常涉及护送员工离开大楼。

卡佩里说:“这就是按合同办事,不讲人情。如果你要裁员,最好是让人们到某个地方去消化这一消息,这样他们就不必应对在老板或其他人面前走出办公室时还得控制自己的情绪的尴尬情况。”

卡佩里说,远程裁员不是“最佳做法”的观点源于过去雇主和人力资源部门会提供帮助这一假设。随着公司不再提供相关帮助,办公室内裁员的做法也渐渐淡出人们的视野。在这一点上,“为什么公开进行裁员更好呢?”他问道。

无论如何,在员工的眼中,确实没有什么好的裁员方式,因为这意味着他们失业了,而这通常是管理失误的结果。但专家们最近告诉《财富》杂志的梅根•莱昂哈特(Megan Leonhardt),传达裁员消息时的语气很重要,而如何执行也很重要。

似乎通知员工被裁的地点也很重要。如果麦当劳召集所有人都来办公室办公,这样做并不一定会带来更令人满意的结果,因为许多人只是在办公室里提心吊胆地等待着最后通知。卡佩里说,让通常进行远程办公的员工来办公室却只是为了解雇他们,这会让他们蒙受羞辱。(财富中文网)

译者:中慧言-王芳

Layoffs often conjure up visions of workers marching out of the office carrying a cardboard box stuffed with trinkets. But in a remote work world, it might just mean rolling out of bed to find an email that you never need to return to the office and then simply going back to sleep.

That’s been the case for thousands of workers who have been put on the chopping block within the past year; as layoffs continue to roll through the workplace due to rocketing interest rates, recession fears, and overhiring during the pandemic, more companies are encouraging people to work from home when they announce job cuts.

PepsiCo reportedly did as much when it conducted a round of layoffs last year. Google took the same route in January when letting go of 12,000 employees over email, encouraging workers to work from home to “absorb this difficult news.” And earlier this week, McDonald’s told its U.S. and some of its international corporate staff to work from home for three days so it can deliver layoff messages remotely.

Welcome to the era of remote layoffs, in which bosses who are sometimes hell-bent on having their workers in office at least part of the time are happy with letting them work from home when they need to let them go. It may sound like a tactic to save face or avoid an awkward march out, but UPenn Wharton School management professor Peter Cappelli says it might actually be the better move.

“If you’re a remote worker anyway, the idea that we’re gonna call you into the office just to lay you off is kind of cruel,” he tells Fortune.

Remote layoffs can also help workers privately process the news and all the complicated emotions that come with it. While the stigma surrounding layoffs is eroding, some workers still associate it with shame as they walk out with that cardboard box. Dealing with the impact from home can help alleviate some of that.

“It used to be that folks would be called into a conference room with the windows papered over and then have to walk back to their desk to get their things and leave with their heads down,” a source familiar with the decision behind Mcdonald’s remote layoffs told Fortune. “I think the goal here is really to provide dignity, confidentiality, and comfort to the impacted colleagues.”

Still, though, the idea of being laid off over Zoom or email can sound harsh—especially when workers are immediately cut off from accessing their computer. But it’s all part of the evolution of layoffs, which Cappelli says used to be temporary and focused on unionized and contracted blue-collar employees. The permanent layoffs that we’re familiar with today—like those we’ve been seeing rock the white-collar workforce in industries like tech and finance—have actually only been around have since the 1980s.

Conducting these in person has been considered the professional standard for a while, often believed to be the more humane approach for the worker who has put time and effort into the company. But as the growing number of remote layoffs prove, the landscape has changed since then.

From voicemail to the office to Zoom

While Zoom layoffs might sound like a new thing, they’re not necessarily a wild transformation to the way people are let go. Workers used to be laid off via voicemail (remember voicemail?) a generation ago, Cappelli points out. It wasn’t received well and considered to be bad practice.

So, face-to-face layoffs were encouraged as a way to provide greater support in ensuring the employee would be okay, such as offering assistance and answer questions. But Cappelli believes the intentions behind this were more about accountability than anything.

A lot of the idea behind doing it face-to-face as the right thing “was more about not being chicken as leaders,” he says, adding that the reality is that leaders have always delegated layoffs rather than telling employees themselves to pack their bags.

And, Cappelli says, companies cut down on offboarding after the Great Recession and have come to rely on their corporate lawyers’ advice. It’s made in-office layoffs more cold than what they originated as, he adds, often involving escorting workers out of the building.

“It’s just really contractual, and really impersonal,” Cappelli says. “And if you’re going to do that, it’s surely better to let people take the news someplace where they don’t have the public embarrassment of walking out of this office and having to keep their emotions under control in front of their boss or somebody else.”

The idea that remote layoffs aren’t in “best practice” are therefore rooted in old assumptions of the assistance that bosses and HR used to provide, Cappelli says. With these resources gone, it seems like the need for in-office layoffs has faded. At that point, “Why is it better to do it in public?” he asks.

Regardless, there really is no good kind of layoff in the eyes of workers, considering that it means they’re out of the job—and that it’s typically the result of management gone wrong. But tone and execution when the news is delivered matters, experts recently told Fortune’s Megan Leonhardt.

So too, it seems, does the location. McDonald’s bringing everyone in wouldn’t necessarily bring about a more pleasant scenario, as many would just be in the office waiting for the foot to drop. Calling typically remote workers into the office simply to be laid off, Cappelli says, would be humiliating.

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