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合作过量是否存在?催促员工重返办公室可能造成巨大风险

Trey Williams
2023-07-20

公司发现,员工回到办公室后参加的会议越来越多,提升工作效率的时间越来越少。

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2022年,云软件公司Workday开始要求员工每周有几天回办公室。公司发现远程办公期间消失的合作活动迅速复活。同事们在走廊里叫住彼此,开始聊天沟通,以前通过电子邮件处理的事情现在可以开会讨论。

Workday的人力分析副总裁菲尔·威尔伯恩告诉《财富》杂志,内部指标显示,团队间联系增加了17%。但为了协作而协作并不总是好事情,协作太多也可能产生负面影响。Workday主要为人力资源和财务部门开发软件,该公司还发现协作提升的同时,垃圾会议时间也增加了24%。结果员工不够时间完成正常工作,项目积压,下班拖晚,导致员工承受压力疲惫不堪。

社会科学家、宾夕法尼亚大学(University of Pennsylvania)的组织动力学教授迈克尔·阿里纳把这一问题称为“协作雪崩”或过度联系,称实际上公司会受到影响。随着员工在办公室的时间越来越多,新冠疫情期间暂停的举措重新启用,就容易出现该问题。阿里纳曾经与Workday合作。

“闸门缓缓打开,之前无法实现的项目和合作机会不断出现。”阿里纳对《财富》杂志表示,“临时召开的会议上出现新想法,然后又要开三个会讨论。”

阿里纳称,新冠疫情封锁初期在Slack、Microsoft Teams和Zoom等工具的帮助下,团队迅速过渡到新的虚拟工作方式。不过2020年通信跟踪应用程序Humanyze的联合创始人本·瓦贝尔告诉《纽约时报》(New York Times),新冠疫情初期,公司内距离较远的员工之间联系恶化了30%。

当人们陆续返回办公室,哪怕只是混合办公,跨团队沟通习惯也得以恢复。然而如此一来也意味着更多的临时交流、更多的会议和更大的工作量。员工在新冠疫情期间已经习惯“快速”Zoom和虚拟会议,从而提升远程办公效率,现在除此之外面对面的活动也有所增加。

“人们的预期是,返回办公室后(会议次数)正常化并减少,因为大家已经在同一空间,也许并不需要太频繁见面,然而实际上聚在一起的时间反而增加。”追踪和分析工作场所生产力和协作的Worklytics的创始人菲利普·阿尔克科尔说,“所以,人们远程办公时联系增加,很多情况下当人们回到办公室时联系再次增加。”

协作活动过多也会导致“工作日三高峰”。除了午餐前后的效率高峰外,员工发现又多了一个高峰,就是为了完成工作晚上把工作带回家。

种种新情况都会对员工幸福感造成负面影响,并导致倦怠。其中,在办公室协作过多是关键因素。

“协作本身没有什么问题,对吧?能够抓紧时间把事情做完,但如果在工作上没有什么进展,没有成就感,又或者工作量太大,就会产生不利的一面。”威尔伯恩说。

麦肯锡(McKinsey)的高级合伙人亚伦·德·斯梅特表示,多数公司都知道存在协作过量和会议过多的问题,也愿意承认。他建议管理者协助提高团队效率。

德·斯梅特说:“好消息是协作比以往更容易,坏消息也是协作比以往更容易。”他补充道,经理们平均有三分之一或更多的时间花在开会上,目标是在散会之前完成某件事情,然而其中一半以上的会议达不到目标。

真正的问题是,公司并不真正知道如何解决协作问题。

最近,电商巨头Shopify为解决该问题采取了比较极端的做法,即利用会议成本计算器推动减少会议。当邀请三位或三位以上参会者时,员工的谷歌日历(Google Calendar)上会出现一项新工具,根据会议时间和不同职位的平均薪酬数据,列出理论上公司为会议交流承担的成本。

“在Shopify,没有人会花500美元吃顿晚饭。”今年7月的早些时候,该公司的首席运营官卡兹·内贾蒂安对彭博社(Bloomberg)说,“然而很多人在会议上花费的成本远远超过了这一数字,最后还得不到什么实质结论。”

2021年年底,Workday推出了一款工具,每周从员工获得反馈,并根据相关感受和担忧提供给管理者参考。威尔伯恩表示,如果员工认为开的会太多,相互协作也超负荷,各团队就能够相应调整。

“可以实时看到各位经理对团队做出的细微改变和改进。”威尔伯恩说,“到2022年年中,抱怨没有成就感和工作量过大的员工人数减少了50%。”

阿里纳表示,协作雪崩的关键是,要有意识地了解会议的目的,需要达成什么结果,以及刚开始能否先尝试邮件沟通。并不存在一刀切的解决方案,不过实际执行的情况都要可跟踪。他指出,衡量会议是否成功最好的方法是看最终能否形成决策。

“我共事过最优秀的领导者都非常重视开会。”阿里纳说,“协作是否适量有个非常微妙的平衡点,这也正是办公领域下一个要解决的重点。”(财富中文网)

译者:梁宇

审校:夏林

2022年,云软件公司Workday开始要求员工每周有几天回办公室。公司发现远程办公期间消失的合作活动迅速复活。同事们在走廊里叫住彼此,开始聊天沟通,以前通过电子邮件处理的事情现在可以开会讨论。

Workday的人力分析副总裁菲尔·威尔伯恩告诉《财富》杂志,内部指标显示,团队间联系增加了17%。但为了协作而协作并不总是好事情,协作太多也可能产生负面影响。Workday主要为人力资源和财务部门开发软件,该公司还发现协作提升的同时,垃圾会议时间也增加了24%。结果员工不够时间完成正常工作,项目积压,下班拖晚,导致员工承受压力疲惫不堪。

社会科学家、宾夕法尼亚大学(University of Pennsylvania)的组织动力学教授迈克尔·阿里纳把这一问题称为“协作雪崩”或过度联系,称实际上公司会受到影响。随着员工在办公室的时间越来越多,新冠疫情期间暂停的举措重新启用,就容易出现该问题。阿里纳曾经与Workday合作。

“闸门缓缓打开,之前无法实现的项目和合作机会不断出现。”阿里纳对《财富》杂志表示,“临时召开的会议上出现新想法,然后又要开三个会讨论。”

阿里纳称,新冠疫情封锁初期在Slack、Microsoft Teams和Zoom等工具的帮助下,团队迅速过渡到新的虚拟工作方式。不过2020年通信跟踪应用程序Humanyze的联合创始人本·瓦贝尔告诉《纽约时报》(New York Times),新冠疫情初期,公司内距离较远的员工之间联系恶化了30%。

当人们陆续返回办公室,哪怕只是混合办公,跨团队沟通习惯也得以恢复。然而如此一来也意味着更多的临时交流、更多的会议和更大的工作量。员工在新冠疫情期间已经习惯“快速”Zoom和虚拟会议,从而提升远程办公效率,现在除此之外面对面的活动也有所增加。

“人们的预期是,返回办公室后(会议次数)正常化并减少,因为大家已经在同一空间,也许并不需要太频繁见面,然而实际上聚在一起的时间反而增加。”追踪和分析工作场所生产力和协作的Worklytics的创始人菲利普·阿尔克科尔说,“所以,人们远程办公时联系增加,很多情况下当人们回到办公室时联系再次增加。”

协作活动过多也会导致“工作日三高峰”。除了午餐前后的效率高峰外,员工发现又多了一个高峰,就是为了完成工作晚上把工作带回家。

种种新情况都会对员工幸福感造成负面影响,并导致倦怠。其中,在办公室协作过多是关键因素。

“协作本身没有什么问题,对吧?能够抓紧时间把事情做完,但如果在工作上没有什么进展,没有成就感,又或者工作量太大,就会产生不利的一面。”威尔伯恩说。

麦肯锡(McKinsey)的高级合伙人亚伦·德·斯梅特表示,多数公司都知道存在协作过量和会议过多的问题,也愿意承认。他建议管理者协助提高团队效率。

德·斯梅特说:“好消息是协作比以往更容易,坏消息也是协作比以往更容易。”他补充道,经理们平均有三分之一或更多的时间花在开会上,目标是在散会之前完成某件事情,然而其中一半以上的会议达不到目标。

真正的问题是,公司并不真正知道如何解决协作问题。

最近,电商巨头Shopify为解决该问题采取了比较极端的做法,即利用会议成本计算器推动减少会议。当邀请三位或三位以上参会者时,员工的谷歌日历(Google Calendar)上会出现一项新工具,根据会议时间和不同职位的平均薪酬数据,列出理论上公司为会议交流承担的成本。

“在Shopify,没有人会花500美元吃顿晚饭。”今年7月的早些时候,该公司的首席运营官卡兹·内贾蒂安对彭博社(Bloomberg)说,“然而很多人在会议上花费的成本远远超过了这一数字,最后还得不到什么实质结论。”

2021年年底,Workday推出了一款工具,每周从员工获得反馈,并根据相关感受和担忧提供给管理者参考。威尔伯恩表示,如果员工认为开的会太多,相互协作也超负荷,各团队就能够相应调整。

“可以实时看到各位经理对团队做出的细微改变和改进。”威尔伯恩说,“到2022年年中,抱怨没有成就感和工作量过大的员工人数减少了50%。”

阿里纳表示,协作雪崩的关键是,要有意识地了解会议的目的,需要达成什么结果,以及刚开始能否先尝试邮件沟通。并不存在一刀切的解决方案,不过实际执行的情况都要可跟踪。他指出,衡量会议是否成功最好的方法是看最终能否形成决策。

“我共事过最优秀的领导者都非常重视开会。”阿里纳说,“协作是否适量有个非常微妙的平衡点,这也正是办公领域下一个要解决的重点。”(财富中文网)

译者:梁宇

审校:夏林

When cloud-based software company Workday started bringing employees back to the office a few days a week last year, the company noticed the collaboration that had been missing in the remote world quickly came back to life. Colleagues stopped each other in the hallway to chat and catch up, and things that would have been emails before turned into meetings.

The organization saw a 17% increase in connections across teams according to their own internal metrics, Workday vice president of people analytics Phil Willburn tells Fortune. But activity for activity’s sake isn’t always good, and too much can have a downside. Workday, which makes software for human resources and finance departments, also saw a 24% increase in the amount of time people were spending in meetings. Employees didn’t have enough time to get their work done, projects piled up, and the days got longer, which led to workers feeling stressed and overwhelmed.

It’s a problem that social scientist and University of Pennsylvania professor of organizational dynamics Michael Arena refers to as the “activity avalanche,” or a sudden hyperconnectivity that can actually hurt a company—and it’s happening as workers transition to spending more time in the office and companies kick off initiatives that were paused during the pandemic. Workday is one of the companies that Arena worked with.

“The floodgates have been opening up and all those pent-up projects and activity is just spilling over,” Arena told Fortune. “Ad hoc meetings spawn new ideas, which creates three other meetings.”

In the early days of lockdown, teams did surprisingly well quickly transitioning into new virtual ways of working, thanks to tools like Slack, Microsoft Teams, and Zoom, according to Arena. But connections between more far-flung workers within companies deteriorated as much as 30% in the early days of the pandemic, Ben Waber, cofounder of communications tracking app Humanyze, told the New York Times in 2020.

When people returned to offices, even in hybrid capacities, those cross-team communications were rebuilt. But that also meant more impromptu communications, more meetings, and more work. That increased in-person activity was in addition to “quick” Zooms and virtual on-camera meetings that workers got used to during the pandemic so that they could work better remotely.

“The expectation was that when organizations got people back to the office that [the number of meetings] would kind of normalize and go back down—people are together, so maybe they don’t need to meet as much—but in reality, you just see another rise,” Phillip Arkcoll, founder of Worklytics, which tracks and analyzes productivity and collaboration in workplaces. “So it rose when people went remote, and it’s risen, in many cases, again as people go back to offices.”

Too much collaboration can also lead to a “triple-peak work day”—in which, in addition to productivity peaks before and after lunch, workers find themselves with another peak, taking work home in the evening just to get everything done.

All of this has a negative impact on workers’ well-being and leads to burnout. And too much collaboration in the workplace is a key driver.

“Activity by itself is not bad, right? You can be hustling and getting stuff done, but if you’re not making progress on work, and you don’t feel a sense of accomplishment, or your workload is too much, that’s the downside of it,” Willburn says.

Most companies know they have a problem with collaboration overload and too many meetings, and they’re ready to admit it, says McKinsey senior partner Aaron De Smet, who counsels leaders to help improve their teams’ performance.

“The good news is it’s easier than ever to collaborate, and the bad news is it’s easier than ever to collaborate,” De Smet says. He adds that managers on average spend one-third or more of their time in meetings that are meant to accomplish something by the end of it, but more than half of those meetings fail.

The real issue is that companies don’t really know what to do about their collaboration problems.

E-commerce giant Shopify recently took an extreme approach to that problem, further cracking down on meetings by implementing a meeting cost calculator. The new tool shows up on employees’ Google Calendars when three or more guests are invited and lays out how much it costs the company in theory for them to toss ideas back and forth based on meeting length and average compensation data across roles.

“No one at Shopify would expense a $500 dinner,” the company’s chief operating officer Kaz Nejatian, who built the program, told Bloomberg earlier July. “But lots and lots of people spend way more than that in meetings without ever making a decision.”

Toward the end of 2021, Workday launched a tool that takes weekly feedback from employees, and turns their feelings and concerns into insights for managers. When workers flagged that they were caught up in too many meetings and experiencing collaboration overload, Willburn says that individual teams were able to make adjustments.

“We got to see, in real time, all of these managers making small changes and improvements on their team,” Willburn said. “And by mid-2022, we had reduced the number of people who were struggling with a sense of accomplishment and workload by 50%.”

The key thing to know about an activity avalanche, Arena says, is being intentional about what a meeting is for, what the outcomes need to be, and really whether it could be an email in the first place. There’s no one-size-fits-all solution, but whatever’s being implemented also needs to be trackable. The best way to measure a successful meeting process is to measure the actual decisions that were made, he says.

“The best leaders I’ve ever worked with assess their meetings more than anything else,” Arena says. “There’s this really tight sweet spot for collaboration, and I think this is the next frontline of the future of work.”

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