雇主可能不愿意用“意外”这个词来形容他们的管理团队,但研究显示,几乎所有从事管理岗位的上班族都空有头衔,却没有接受过管理培训。
英国特许管理协会(Chartered Management Institute)对英国4,500名上班族和管理者的调查发现,虽然四分之一的劳动力承担管理责任,但只有极少数人曾接受过从事管理工作的培训。
事实上,该协会调查发现,高达82%的老板是“意外成为经理”,其中有四分之一担任高级领导职位。
虽然这种现象由来已久,但自疫情爆发以来,未经充分培训就被提拔到管理岗位的员工人数激增:据特许管理协会估计,2019年,在英国340万管理者中,约68%(240万)都属于这种情况。
越来越多领导者因为在职能或技术方面的专长而获得提拔,却没有接受过人事管理方面的培训,这对上班族的日常生活产生了负面影响,这或许并不意外。
“意外经理”的影响
关键在于,管理层质量下降,会导致上班族不喜欢自己的工作,进而选择辞职。
总体而言,相对于那些认为上司管理高效的员工,形容上司效率低下的员工工作满意度明显更低(27% vs. 74%),感觉受到重视(15% vs. 72%)和受到激励(34% vs. 77%)的比例同样更低。
这或许可以解释,为什么评价上司效率低下的员工,有一半计划今年提交辞呈。相比之下,在评价上司管理高效的员工中,仅有不到四分之一计划辞职。
此外,在2,018名受访的上班族中,有三分之一因为管理不善已经离职。
另一方面,管理者没有经过充分培训就得到提拔,对他们自身的影响不容低估。
特许管理协会的调查显示,五分之一的管理者对自己的领导能力没有信心,许多管理者在谨慎地处理团队成员在工作和家庭生活中面临的诸多问题时遇到了困难。
因此,三分之一的管理者计划今年辞职。
研究人员写道:“与那些没有接受过正式培训的管理者相比,接受过正式培训的管理者更有可能信任他们的团队,能够自如地领导变革项目,并且能够直言不讳地指出不良行为。”
“令人左右为难的”问题
特许管理协会的调查认为,对于公司领导者而言,安排未经过培训的管理者来管理员工,不仅可能让他们失去最优秀的人才,导致团队成员辞职,还会损害公司的文化。
在认为上司效率低下的上班族中,只有不到四分之一的人认为雇主有良好的公司文化,而上班族愿意将公司推荐为适宜工作的公司的比例更是少之又少。
最后,研究表明,一旦公司内部出现了管理不善的情况,就很难摆脱它的影响。
这是因为,当未经培训的管理者晋升时,公司往往会陷入一种两难境地,即管理者害怕向上司表达自己能力不足的担忧,而员工同样害怕面对糟糕的管理者,这种恶性循环导致员工选择辞职而不是曝光问题,从而使得无效甚至有害的管理更加恶化。
研究发现,五分之一管理者表示,他们想表达担忧但没有这样做,其中有41%担心无法得到上司的充分支持。
研究人员总结道:“在某些情况下,效率低下的管理者可能造成员工不愿意举报可疑的不法行为或不当行为,这实际上阻止了潜在举报者向高层管理者报告信誉或财务风险。”(财富中文网)
本文的一个版本最初于2023年10月6日发表于Fortune. com。
译者:刘进龙
审校:汪皓
雇主可能不愿意用“意外”这个词来形容他们的管理团队,但研究显示,几乎所有从事管理岗位的上班族都空有头衔,却没有接受过管理培训。
英国特许管理协会(Chartered Management Institute)对英国4,500名上班族和管理者的调查发现,虽然四分之一的劳动力承担管理责任,但只有极少数人曾接受过从事管理工作的培训。
事实上,该协会调查发现,高达82%的老板是“意外成为经理”,其中有四分之一担任高级领导职位。
虽然这种现象由来已久,但自疫情爆发以来,未经充分培训就被提拔到管理岗位的员工人数激增:据特许管理协会估计,2019年,在英国340万管理者中,约68%(240万)都属于这种情况。
越来越多领导者因为在职能或技术方面的专长而获得提拔,却没有接受过人事管理方面的培训,这对上班族的日常生活产生了负面影响,这或许并不意外。
“意外经理”的影响
关键在于,管理层质量下降,会导致上班族不喜欢自己的工作,进而选择辞职。
总体而言,相对于那些认为上司管理高效的员工,形容上司效率低下的员工工作满意度明显更低(27% vs. 74%),感觉受到重视(15% vs. 72%)和受到激励(34% vs. 77%)的比例同样更低。
这或许可以解释,为什么评价上司效率低下的员工,有一半计划今年提交辞呈。相比之下,在评价上司管理高效的员工中,仅有不到四分之一计划辞职。
此外,在2,018名受访的上班族中,有三分之一因为管理不善已经离职。
另一方面,管理者没有经过充分培训就得到提拔,对他们自身的影响不容低估。
特许管理协会的调查显示,五分之一的管理者对自己的领导能力没有信心,许多管理者在谨慎地处理团队成员在工作和家庭生活中面临的诸多问题时遇到了困难。
因此,三分之一的管理者计划今年辞职。
研究人员写道:“与那些没有接受过正式培训的管理者相比,接受过正式培训的管理者更有可能信任他们的团队,能够自如地领导变革项目,并且能够直言不讳地指出不良行为。”
“令人左右为难的”问题
特许管理协会的调查认为,对于公司领导者而言,安排未经过培训的管理者来管理员工,不仅可能让他们失去最优秀的人才,导致团队成员辞职,还会损害公司的文化。
在认为上司效率低下的上班族中,只有不到四分之一的人认为雇主有良好的公司文化,而上班族愿意将公司推荐为适宜工作的公司的比例更是少之又少。
最后,研究表明,一旦公司内部出现了管理不善的情况,就很难摆脱它的影响。
这是因为,当未经培训的管理者晋升时,公司往往会陷入一种两难境地,即管理者害怕向上司表达自己能力不足的担忧,而员工同样害怕面对糟糕的管理者,这种恶性循环导致员工选择辞职而不是曝光问题,从而使得无效甚至有害的管理更加恶化。
研究发现,五分之一管理者表示,他们想表达担忧但没有这样做,其中有41%担心无法得到上司的充分支持。
研究人员总结道:“在某些情况下,效率低下的管理者可能造成员工不愿意举报可疑的不法行为或不当行为,这实际上阻止了潜在举报者向高层管理者报告信誉或财务风险。”(财富中文网)
本文的一个版本最初于2023年10月6日发表于Fortune. com。
译者:刘进龙
审校:汪皓
While “accidental” probably isn’t a term employers would willingly use to describe their management ranks, research has shown that nearly all of those promoted into managerial positions are all title and no training.
The Chartered Management Institute surveyed 4,500 workers and managers in the U.K. and found that although one in four people in the workforce have management responsibilities, very few have been trained to do their jobs.
In fact, a whopping 82% of bosses are “accidental managers” according to the CMI’s research—and a quarter of those are in senior leadership roles.
Although this isn’t a new issue, there has been a spike in staff being promoted without adequate training since the pandemic began: In 2019, the institute estimated that around 68% or some 2.4 million of the 3.4 million managers in the U.K. fell into this category.
Perhaps unsurprisingly, the increase in leaders who have been promoted because they are good at the functional or technical aspects of the job but have never been trained on how to manage people is negatively impacting workers’ daily lives.
The impact of ‘accidental managers’
The bottom line is that the declining quality of management is leading workers to dislike and subsequently quit their jobs.
Overall, staff who described their manager as ineffective feel seriously less satisfied in their job (27% vs. 74%), valued (15% vs. 72%) and motivated (34% vs. 77%) than those who described their managers as effective.
It’s perhaps why half of the workers surveyed who rated their manager as ineffective are planning to hand in their resignations in the next year. In comparison, less than a quarter of those who rated their managers as effective plan to quit.
What’s more, one in three of the 2,018 workers surveyed have already left a job because of bad management.
On the flip side, the impact on managers themselves of being promoted without adequate training shouldn’t be underestimated.
According to CMI’s research, a fifth of managers aren’t confident in their own leadership abilities, with many struggling when it comes to dealing sensitively with the multiple issues facing their team members at work and in their home lives.
As a result, a third of managers are looking to leave their jobs in the next year.
“Those with formal management training are significantly more likely to trust their team, feel comfortable leading change initiatives and to feel comfortable calling out bad behavior compared to those that don’t,” the researchers wrote.
A catch-22 issue
For business leaders, placing untrained managers in charge of staff can not only cause them to lose their best talent and team members via resignation, according to the CMI’s research, but can also damage their company culture.
Less than a quarter of workers who had an ineffective manager agreed that their employer had good company culture, and fewer would recommend their organization as a good place to work.
Ultimately, as the research suggests, once bad management has taken root in a company, it’s hard to shake it off.
That’s because when untrained managers rise through the ranks, companies end up creating a catch-22 scenario whereby managers are afraid to vocalize their fears of being inadequate to their superiors while staffers are equally afraid of confronting bad managers—the cycle, which sees staff quitting instead of speaking out, enables ineffective (and even toxic) management to fester.
Of the one in five managers who said they had wanted to raise concerns but didn’t, 41% feared they would not get enough support from their superiors, according to the research.
“In some instances, an ineffective manager can be the reason an employee hesitates to report suspected wrongdoing or bad behavior, effectively stymying a potential whistleblower from alerting senior management to a reputational or financial risk,” the researchers concluded.
A version of this story was originally published on Fortune.com on October 16, 2023.