Talk to people in their own language. If you do it well, they’ll say, ‘God, he said exactly what I was thinking.’ And when they begin to respect you, they’ll follow you to the death.

    与人谈话，要用他们自己的语言。如果你做好了，他们会说：“天啊，他说出了我的想法。”当他们开始尊重你，他们会铁了心追随你。

    ——李•艾柯卡（Lee J. lacocca, 克莱斯勒前CEO）

    Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.

    领导，就是为了共同的目标把男男女女们集合起来的能力和能启发人们自信的性格。

    ——蒙哥马利（Bernard Montgomery,英军前著名将领）

    No man will make a great leader who wants to do it all himself or get all the credit for doing it.

    什么都想自己做的人或者功劳都归自己的人，是成不了卓越领导者的。

    ——安德鲁•卡内基（Andrew Carnegie, 美国钢铁大王）

    Successful leadership is not about being tough or soft, sensitive or assertive, but about a set of attributes. First and foremost is character.

    成功的领导，说的不是强硬还是柔和，也不是是否美感或斩钉截铁，而是一系列特质。首先和重要的，就是性格。

    ——沃伦•本尼斯（Warren Bennis,组织理论大师）

    Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

    质量是精心建构的文化环境的结果。它必须是组织的构架，而不是构架的一部分。

    ——菲利浦•克劳士比（Philip Crosby, 《零缺陷之父的生活体验》作者）