怎样鼓励员工说真话

    要对带来坏消息的人敞开胸怀，同时鼓励人们坦诚相待。管理者可以在这方面为员工提供帮助，比如指导他们如何恰当地表达意见，就他们发现的问题和产生的想法进行清晰、简练、有理有据的探讨。波舍尔曼的观点是：“要让他们知道你希望获得所有相关信息”，而不仅仅是那些按部就班进行的事务处于什么样的状态。

    如果员工羞于启齿，或者不愿说出他们的想法和观点，管理者就有可能需要故意和他们唱唱反调，但这样做纯粹是为了给已经提出的解决方案挑挑毛病。这个人所处的位置必须让他能更深入地了解问题，必须能够看到既定想法存在的缺陷，他还必须觉得自己有权提出不同意见。这样的角色不应总是固定在一个人身上，同时，无论如何也要鼓励公司同仁以批判的眼光来看待问题，还要敢于表达出来，无论他们是不是那个指定的“异见分子”。

    另一个要点是，管理者和员工进行沟通时要注意自己定下的基调。提出不同意见的人很容易受到打击，有时候甚至完全察觉不到。《边界领导人》（Boundaries for Leaders）一书的作者亨利•克劳德建议：“要让别人知道你一定会支持他们，就算他们表现不好。”

    但实际上，到了最后你将不得不希望听听别人的想法。“透明和沟通需要具备开明的态度和倾听他人想法、思路和观点的意愿，” 明尼阿波利斯创意公司Mono联合创始人吉姆•斯科特说。而鼓励人们各抒己见最终会帮助一家企业不断成长、完善。

    告诉员工们，你希望他们如实提供反馈意见，这是向着正确的方向迈出的一步。如果能让他们看到，你言出必行那就更好了。（财富中文网）

    作者是沟通技巧咨询培训机构GuruMaker -- School of Professional Speaking创始人。他的著作有《自信的演讲人》和《管理者风度》等。

    译者：Charlie

    Embrace the bearers of bad news and encourage honesty. Leaders can help employees with this by coaching them on how to properly present and argue their findings and ideas: clearly, concisely, with evidence, and sound reasoning. "They need to know that you want all relevant information," Berchelmann adds, not only the status of things that have gone exactly as planned.

    If employees are shy or reluctant to offer their ideas and views, managers may want to designate a devil's advocate whose sole job is to poke holes in proposed solutions. This person must be in a position to understand the subject matter at a deeper level, able to see the drawbacks of a given idea and feel empowered to offer dissent. It shouldn't always be the same person, and colleagues should nonetheless be encouraged to think critically and speak up, whether they are the "designated dissenter" or not.

    It's also important for leaders to be mindful of the tone they are setting in their communications to staff. You could easily be discouraging dissent without even knowing it. "People need to know that you are going to be for them, even when they don't do well," advises Henry Cloud, author ofBoundaries for Leaders.

    In the end, though, you actually have to want to hear what other people think. "Transparency and communication requires openness and a willingness to listen to peoples' ideas, thoughts and opinions," says Jim Scott, co-founder of Minneapolis-based creative agency Mono. Encouraging a diversity of opinions will ultimately help a business grow and improve, Scott says.

    Telling employees you want their honest feedback is a step in the right direction. Showing them that you mean it is even better.

    Harrison Monarth is the founder of GuruMaker -- School of Professional Speaking. He's also the author of The Confident Speaker and Executive Presence.