大嘴惹祸：6位炮轰顾客的高管

    迈克尔•奥莱利

    爱尔兰瑞安航空公司（Ryanair）CEO迈克尔•奥莱利表示，不带打印登机牌来到机场的乘客“愚蠢之极”。2012年，一位乘客因为被迫花了236英镑，在机场打印家人的登机牌，而在Facebook上大发牢骚。之后，奥莱利就发表了上述言论予以回应。奥莱利表示，如果有谁不喜欢航空公司的打印政策，尽可以“走开”。今年早些时候，股东提出，恶劣的客户服务影响了公司的销量。奥莱利承认，公司“应该尽力清除一些没有必要、但却惹恼了顾客的东西。”        

    Michael O'Leary

    Michael O'Leary, CEO of Irish airline Ryanair, said that customers who showed up at an airport without printing boarding passes were "stupid." O'Leary made the comments in September 2012 following a Facebook rant by a passenger who was forced to pay £236 in fees to print her family's boarding passes at the airport. O'Leary said that anyone who didn't like the airline's printing policy could "bugger off." When shareholders suggested earlier this year that poor customer service was hurting sales, O'Leary admitted that the company "should try to eliminate things that unnecessarily piss people off."