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事实证明,像对待小学生一样对待员工(而且不是“你赢得了一场披萨派对”这样的方式)会适得其反。正值盛夏时分,今年的成绩单已经出炉,而戴尔科技公司(Dell Technologies)的高管正在直勾勾地盯着新鲜出炉的不及格分数。
该科技巨头在最近的员工敬业度调查“Tell Dell”中的得分,显示出员工的满意度下降。消息人士对《商业内幕》表示,这份年度调查至今已经持续了八年,员工从5月开始提交意见,在6月末对外公布。
戴尔的员工净推荐值(eNPS),即受访者是否会推荐他人到戴尔工作,尤其缺乏说服力。据《商业内幕》报道,虽然不同部门的员工净推荐值存在差异,但总体eNPS得分在一年内从63下降至48。《商业内幕》查看了约98,000人的调查结果。
一位匿名员工对《商业内幕》表示:“无论如何,我从未见过一个分数朝着错误的方向发生如此快速的变化。”
戴尔发言人对《财富》杂志表示:“值得注意的是,你是否会推荐戴尔,只是一项深入调查中的一个问题,它让我们通过这项调查了解员工情绪的最新动态。”这位发言人称,调查结果显示出其他积极的指标。“虽然我们的分数确实有所下降,但如果你去看看Perceptyx博客,你会发现戴尔的分数仍然远高于行业平均水平。”
戴尔员工的情绪低落并不完全令人震惊。2023年,遭遇销售下滑后,戴尔裁员13,000人(在2月和8月都进行了裁员)。而留下的员工则受到政策变化的影响。
今年2月,戴尔宣布对员工进行一场不太令人兴奋的分类测试,将他们分为两组:混合办公组或远程办公组。这似乎是一次错误的尝试,因为戴尔警告远程办公的员工,居家办公要以他们的事业发展为代价。戴尔在一份备忘录中表示:“职业晋升,包括申请公司内部的新岗位,需要团队成员重新归类为现场混合办公员工。”
在这种两极分化的规定之后,戴尔又采取了同样两极分化的策略:员工监督和监控。戴尔在5月被爆出跟踪员工出勤情况,并像小学一样,用蓝、绿、黄、红四色旗给员工打分。
当时,戴尔对《财富》杂志表示:“在当今的全球技术革命浪潮中,我们认为将面对面的联系与灵活的方式相结合,对于促进创新和价值差异化至关重要。”
但无论如何,员工似乎并未上钩。《商业内幕》援引戴尔公司的内部数据称,6月,接近一半的戴尔全职员工选择了远程办公。
虽然今年的情况并非如此,但在疫情和随后开始要求重回办公室之前,灵活办公似乎已经成为戴尔公司文化中蓬勃发展的一部分。戴尔科技副董事长兼首席运营官杰夫·克拉克曾在2020年5月写道:“关于大量员工远程办公能否保证工作效率的辩论已经结束——我们认识到,这不仅是可行的,而是很成功。”该科技公司吹嘘它“已经向灵活办公的方向倾斜”,有65%的团队成员都在利用灵活办公政策。
戴尔后来发布的2022年《未来工作》(Future of Work)报告,依旧坚持远程办公优先或友好办公场所的理念,报告称“戴尔科技的长期远大目标是,60%的员工在任何一天都能远程办公。”
如果将员工的eNPS评分作为指标,公司的立场180度大转弯,并没有让剩余员工满意。而《商业内幕》的消息人士称,该公司的高管正在试图掩盖问题。
关于调查结果,一位戴尔员工表示:“似乎每一位领导者都被允许忽视这个问题。”(财富中文网)
译者:刘进龙
审校:汪皓
事实证明,像对待小学生一样对待员工(而且不是“你赢得了一场披萨派对”这样的方式)会适得其反。正值盛夏时分,今年的成绩单已经出炉,而戴尔科技公司(Dell Technologies)的高管正在直勾勾地盯着新鲜出炉的不及格分数。
该科技巨头在最近的员工敬业度调查“Tell Dell”中的得分,显示出员工的满意度下降。消息人士对《商业内幕》表示,这份年度调查至今已经持续了八年,员工从5月开始提交意见,在6月末对外公布。
戴尔的员工净推荐值(eNPS),即受访者是否会推荐他人到戴尔工作,尤其缺乏说服力。据《商业内幕》报道,虽然不同部门的员工净推荐值存在差异,但总体eNPS得分在一年内从63下降至48。《商业内幕》查看了约98,000人的调查结果。
一位匿名员工对《商业内幕》表示:“无论如何,我从未见过一个分数朝着错误的方向发生如此快速的变化。”
戴尔发言人对《财富》杂志表示:“值得注意的是,你是否会推荐戴尔,只是一项深入调查中的一个问题,它让我们通过这项调查了解员工情绪的最新动态。”这位发言人称,调查结果显示出其他积极的指标。“虽然我们的分数确实有所下降,但如果你去看看Perceptyx博客,你会发现戴尔的分数仍然远高于行业平均水平。”
戴尔员工的情绪低落并不完全令人震惊。2023年,遭遇销售下滑后,戴尔裁员13,000人(在2月和8月都进行了裁员)。而留下的员工则受到政策变化的影响。
今年2月,戴尔宣布对员工进行一场不太令人兴奋的分类测试,将他们分为两组:混合办公组或远程办公组。这似乎是一次错误的尝试,因为戴尔警告远程办公的员工,居家办公要以他们的事业发展为代价。戴尔在一份备忘录中表示:“职业晋升,包括申请公司内部的新岗位,需要团队成员重新归类为现场混合办公员工。”
在这种两极分化的规定之后,戴尔又采取了同样两极分化的策略:员工监督和监控。戴尔在5月被爆出跟踪员工出勤情况,并像小学一样,用蓝、绿、黄、红四色旗给员工打分。
当时,戴尔对《财富》杂志表示:“在当今的全球技术革命浪潮中,我们认为将面对面的联系与灵活的方式相结合,对于促进创新和价值差异化至关重要。”
但无论如何,员工似乎并未上钩。《商业内幕》援引戴尔公司的内部数据称,6月,接近一半的戴尔全职员工选择了远程办公。
虽然今年的情况并非如此,但在疫情和随后开始要求重回办公室之前,灵活办公似乎已经成为戴尔公司文化中蓬勃发展的一部分。戴尔科技副董事长兼首席运营官杰夫·克拉克曾在2020年5月写道:“关于大量员工远程办公能否保证工作效率的辩论已经结束——我们认识到,这不仅是可行的,而是很成功。”该科技公司吹嘘它“已经向灵活办公的方向倾斜”,有65%的团队成员都在利用灵活办公政策。
戴尔后来发布的2022年《未来工作》(Future of Work)报告,依旧坚持远程办公优先或友好办公场所的理念,报告称“戴尔科技的长期远大目标是,60%的员工在任何一天都能远程办公。”
如果将员工的eNPS评分作为指标,公司的立场180度大转弯,并没有让剩余员工满意。而《商业内幕》的消息人士称,该公司的高管正在试图掩盖问题。
关于调查结果,一位戴尔员工表示:“似乎每一位领导者都被允许忽视这个问题。”(财富中文网)
译者:刘进龙
审校:汪皓
DAVID SACKS—GETTY IMAGES
It turns out that treating your workers like school children (and not in a “you earned a pizza party” kind of way) tends to backfire. Summer is in full force, this year’s report card is in, and Dell Technologies’ executives are staring straight at a fresh-off-the-presses failing grade.
Scores from the technology giant’s latest employment engagement survey, called “Tell Dell,” paint a picture of slipping satisfaction. The annual survey has been running for eight years now, and employees’ submitted sentiments from May were shared in late June, sources told to Business Insider.
The employee net promoter score (eNPS), or if the respondent would recommend someone to work at Dell, was especially lacking. While scores varied by department, the overall eNPS decreased from 63 to 48 in one year, according to BI, which saw the results of the around 98,000-person survey
“No matter what, I’ve never seen a score move that fast in the wrong direction,” an anonymous employee told BI.
“It is important to note that the question on whether you would recommend Dell is one question in a robust survey that gives us a current snapshot of employee sentiment,” a Dell spokesperson told Fortune, claiming the survey showed other positive metrics. “While our score did drop, if you look at the Perceptyx blog, you will see that Dell is still well above industry averages.”
It’s not entirely shocking to see Dell employees are down in the dumps. After a dip in sales, the company let go of 13,000 employees in 2023 (issuing layoffs in both February and August). Those who stuck around were subject to changing policies.
In February, Dell announced staff would be given a less exciting version of a sorting test as they were divided into two groups: hybrid, or remote workers. It seemed to be a bit of a false start, as Dell warned remote employees that working from home would come at the cost of their progress. “Career advancement, including applying to new roles in the company, will require a team member to reclassify as a hybrid onsite,” Dell said in a memo.
The polarizing mandate was followed up with equally polarizing strategy: employee surveillance and monitoring. Dell was revealed in May to be tracking employee attendance and grading them with an elementary school style of using blue, green, yellow, and red flags.
“In today’s global technology revolution, we believe in-person connections paired with a flexible approach are critical to drive innovation and value differentiation,” Dell told Fortune at the time.
Either way, workers didn’t seem to take the bait. In June, almost half of Dell’s full-time employees opted to stay remote, Business Insider reported, citing internal data.
Even if this year doesn’t make it appear that way, flexible work was seemingly a burgeoning part of the culture at Dell before the pandemic and subsequent RTO crunch kicked in. “The debate on whether a large remote workforce can be productive is over – we’re learning that it’s not only possible, it’s successful,” Jeff Clarke, vice chairman and chief operating officer for Dell Technologies, wrote in May 2020. The tech company boasted it “had already been leaning into flexible work,” with 65% of team members leveraging flexible-work policies.
The company’s subsequent 2022 Future of Work report remained committed to the idea of a remote-first or friendly workplaces, saying “a long-term ambition for Dell Technologies is for 60% of our workforce to operate remotely on any day.”
The total 180 isn’t necessarily sitting well with the remaining workers, if you take the employee eNPS score as an indicator. And executives are trying to brush it under the rug, according to BI’s sources.
“It’s as if every leader was given the OK to ignore it,” one Dell employee said of the survey responses.