打开一套乐高玩具,你既会不知所措,又会兴奋不已。92年来,盒子里的每个元素都有大量的积木和微小的细节构成,用这些积木搭建城堡、火箭飞船、城市天际线等的渴望吸引了无数儿童。
2024年,很少有公司能够复制乐高的成功路径。乐高玩具跨越了几代人,从与自己喜爱的玩具重新建立联系的成年爱好者到下一代。
1932年,乐高玩具诞生之初只不过是一个木匠的激情项目,如今已成为儿童童年不可或缺的一部分。无论是建筑、动漫、赛车还是爵士乐,只要说出相关主题,都可能有一套乐高玩具。
几十年过去了,乐高很可能被更容易上瘾、更吸引人的电子产品所取代。但事实并非如此,对于这家丹麦家族企业来说,如果情况有什么变化的话,那就是情况再好不过了。2023年,乐高以创纪录的销售业绩超越了玩具市场,收入增长了2%,达到660亿丹麦克朗(约合97亿美元),而整个行业则下降了7%。
那么,乐高究竟有什么秘诀让孩子们(以及最近的成年人)对其五颜六色的积木情有独钟呢?
《财富》杂志独家探访了乐高产品开发的幕后故事,以及让这一标志性品牌保持活力的秘诀。
乐高的长期主题之一——太空——阐释了它的独特之处,也是乐高能够经受住时间考验的原因。早在20世纪70年代,乐高就将太空作为其开发玩具的三大官方类别之一(另外两大类别是“城堡”和“城市”)。太空代表着未来的神秘属性,就像过去城堡代表的神秘属性一样。多年来,太空主题一直深受孩子们的喜爱,因为它能够激发孩子们的想象力,是充满无限机遇的领域。
乐高首席产品和营销官朱莉娅·戈尔丁(Julia Goldin)在接受《财富》杂志采访时表示:“搭乐高本身就是一种激情。”
倾听孩子们的心声,为孩子们服务
乐高很早就意识到,如果不直接听取孩子们的意见,就无法了解他们想要什么。戈尔丁说,该公司大约在10年前就做出了这个深思熟虑的决定,这使得公司改变了制造玩具的方式。
戈尔丁说:“乐高玩具的独特之处在于,首先要真正了解受众。不仅仅是了解他们会对什么感兴趣,还要了解这种体验的正确动态是什么。”
图特告诉《财富》杂志:“当家长为孩子购买乐高玩具时,他们认为这能帮助孩子锻炼大脑。他们(乐高)试图为所有人开发产品。”
将想法变成现实
作为一家老牌玩具制造商,乐高已经开发了一台运转良好的机器,帮助它不断产生新创意。该公司每年都会举办一次“推广周”活动——可以把它想象成一个快速的头脑风暴会议,通常与开发新概念的初创公司有关。设计师可以提出新创意,或者在现有创意的基础上进行修改,这让他们在日常工作之外有了创作自由。乐高公司的创意主管丹尼尔·米汉(Daniel Meehan)说,虽然目标是查看哪些创意可以变成潜在的乐高套装,但并没有需要实现的清单。
下一步是确定模型的“可解码性”,包括找到能讲故事的元素,让它们的参与性更高,比如乐高宇航员或可收集的紫色水晶。
除了从公司指定的玩具开发人员那里获得创意外,公司还直接听取受众的意见。
米汉说:"我们还广泛地与孩子们一起进行游戏测试。”
该公司将世界各地的孩子们聚集在一起,从德国到中国,了解他们更想要的玩具类型。这个过程产生了我们今天在乐高太空主题套装中看到的关键元素之一,米汉说(他是该公司最近太空活动的带头人)。
在其中一次太空“自己动手测试”中,其中一个孩子让一辆带轮子的飞行器飞行,沿途收集外星人——而这两样东西都不在最初的设计中。
“我们都是成年人,非常务实......但在孩子们眼里,这是完美的太空飞行器。但唯一的抱怨是:他(那个孩子)说我们需要更多的外星人。因为这个孩子,我们在盒子里放了更多的外星人。”
乐高的质量和复杂性使其产品价格昂贵,有时甚至比最新款iPhone还要贵。从市场上撤出的产品尤其如此,这使得它们变得罕见。其产品的新奇性使其成为收藏家的梦想,在美国甚至成为价值10万美元的抢劫对象。该公司表示,它提供不同价位的套装,所以没有人望而止步。该公司最简单的产品售价可能仅为个位数,而7500件组件的“千年鹰”套装售价约为960美元。
对细节的热爱
诚然,乐高对质量和细节的关注并不是新现象。该公司的创始人奧尔·科克·克里斯提安森(Ole Kirk Kristiansen)将这一理念严格灌输给他的儿子。他的儿子曾试图用两层油漆而不是三层油漆来加快订单制作,结果遭到了训斥。
该公司对细节的偏好不仅体现在其太空创作或玩具开发过程中,也体现在其业务上。以戈尔丁为例,他的会议既关注公司目前的业绩,也讨论未来几年的发展计划。
作为一家玩具制造商,这家丹麦公司的传统在很大程度上与它如何让不同年龄段、不同兴趣爱好和不同经验水平的人都能参与游戏有关。米汉解释说,太空主题可以面向三类受众:讲故事的人,他们大多是对这一主题着迷的孩子;爱好者,他们有兴趣了解这一领域;其他受众,他们通常对太空的一切事物,包括其艺术方面都很感兴趣。
“它们的另一个优势是,既能吸引幼儿,也能用复杂的作品吸引青少年或成年人。因此,它们与你一起成长。”图特说。
这种细化的方法也适用于乐高如何为产品和设计定价,以及如何为其新兴的成人粉丝群推销套装,确保每个人都能找到适合自己的玩具。但有一点是毋庸置疑的:无论动机如何,公司都尽量不淡化细节,原因是这会赋予乐高玩具个性。
戈尔丁说,乐高迷“确实注意到了”公司添加的小元素,因为它们“带来了更多兴奋感”。
她说:"它远不止是一个玩具,原因是这是一种身临其境的体验。”(财富中文网)
译者:中慧言-王芳
打开一套乐高玩具,你既会不知所措,又会兴奋不已。92年来,盒子里的每个元素都有大量的积木和微小的细节构成,用这些积木搭建城堡、火箭飞船、城市天际线等的渴望吸引了无数儿童。
2024年,很少有公司能够复制乐高的成功路径。乐高玩具跨越了几代人,从与自己喜爱的玩具重新建立联系的成年爱好者到下一代。
1932年,乐高玩具诞生之初只不过是一个木匠的激情项目,如今已成为儿童童年不可或缺的一部分。无论是建筑、动漫、赛车还是爵士乐,只要说出相关主题,都可能有一套乐高玩具。
几十年过去了,乐高很可能被更容易上瘾、更吸引人的电子产品所取代。但事实并非如此,对于这家丹麦家族企业来说,如果情况有什么变化的话,那就是情况再好不过了。2023年,乐高以创纪录的销售业绩超越了玩具市场,收入增长了2%,达到660亿丹麦克朗(约合97亿美元),而整个行业则下降了7%。
那么,乐高究竟有什么秘诀让孩子们(以及最近的成年人)对其五颜六色的积木情有独钟呢?
《财富》杂志独家探访了乐高产品开发的幕后故事,以及让这一标志性品牌保持活力的秘诀。
乐高的长期主题之一——太空——阐释了它的独特之处,也是乐高能够经受住时间考验的原因。早在20世纪70年代,乐高就将太空作为其开发玩具的三大官方类别之一(另外两大类别是“城堡”和“城市”)。太空代表着未来的神秘属性,就像过去城堡代表的神秘属性一样。多年来,太空主题一直深受孩子们的喜爱,因为它能够激发孩子们的想象力,是充满无限机遇的领域。
乐高首席产品和营销官朱莉娅·戈尔丁(Julia Goldin)在接受《财富》杂志采访时表示:“搭乐高本身就是一种激情。”
倾听孩子们的心声,为孩子们服务
乐高很早就意识到,如果不直接听取孩子们的意见,就无法了解他们想要什么。戈尔丁说,该公司大约在10年前就做出了这个深思熟虑的决定,这使得公司改变了制造玩具的方式。
戈尔丁说:“乐高玩具的独特之处在于,首先要真正了解受众。不仅仅是了解他们会对什么感兴趣,还要了解这种体验的正确动态是什么。”
市场研究公司Circana的全球玩具行业顾问弗雷德里克·图特(Frédérique Tutt)表示,乐高积木的质量是其与众不同的另一个因素,即乐高积木可以代代相传。与不需要动脑筋的游戏不同,家长认为孩子们可以从乐高玩具中获得一些好处,无论是工程能力还是发挥创造力。
图特告诉《财富》杂志:“当家长为孩子购买乐高玩具时,他们认为这能帮助孩子锻炼大脑。他们(乐高)试图为所有人开发产品。”
将想法变成现实
作为一家老牌玩具制造商,乐高已经开发了一台运转良好的机器,帮助它不断产生新创意。该公司每年都会举办一次“推广周”活动——可以把它想象成一个快速的头脑风暴会议,通常与开发新概念的初创公司有关。设计师可以提出新创意,或者在现有创意的基础上进行修改,这让他们在日常工作之外有了创作自由。乐高公司的创意主管丹尼尔·米汉(Daniel Meehan)说,虽然目标是查看哪些创意可以变成潜在的乐高套装,但并没有需要实现的清单。
下一步是确定模型的“可解码性”,包括找到能讲故事的元素,让它们的参与性更高,比如乐高宇航员或可收集的紫色水晶。
除了从公司指定的玩具开发人员那里获得创意外,公司还直接听取受众的意见。
米汉说:"我们还广泛地与孩子们一起进行游戏测试。”
该公司将世界各地的孩子们聚集在一起,从德国到中国,了解他们更想要的玩具类型。这个过程产生了我们今天在乐高太空主题套装中看到的关键元素之一,米汉说(他是该公司最近太空活动的带头人)。
在其中一次太空“自己动手测试”中,其中一个孩子让一辆带轮子的飞行器飞行,沿途收集外星人——而这两样东西都不在最初的设计中。
“我们都是成年人,非常务实......但在孩子们眼里,这是完美的太空飞行器。但唯一的抱怨是:他(那个孩子)说我们需要更多的外星人。因为这个孩子,我们在盒子里放了更多的外星人。”
在乐高套装中添加外星人,比如在乐高空间站中,为原本简单的套装增添了更多的层次,同时也标志着将其他类别的套装联系在一起的共同线索。例如,在空间科学实验室和探月车套装中也能找到乐高外星人。米汉在接受《财富》杂志采访时表示,这些绿色的小生物被刻意设计成相似的样子,以此来提示乐高积木的搭建者。
乐高的质量和复杂性使其产品价格昂贵,有时甚至比最新款iPhone还要贵。从市场上撤出的产品尤其如此,这使得它们变得罕见。其产品的新奇性使其成为收藏家的梦想,在美国甚至成为价值10万美元的抢劫对象。该公司表示,它提供不同价位的套装,所以没有人望而止步。该公司最简单的产品售价可能仅为个位数,而7500件组件的“千年鹰”套装售价约为960美元。
对细节的热爱
诚然,乐高对质量和细节的关注并不是新现象。该公司的创始人奧尔·科克·克里斯提安森(Ole Kirk Kristiansen)将这一理念严格灌输给他的儿子。他的儿子曾试图用两层油漆而不是三层油漆来加快订单制作,结果遭到了训斥。
该公司对细节的偏好不仅体现在其太空创作或玩具开发过程中,也体现在其业务上。以戈尔丁为例,他的会议既关注公司目前的业绩,也讨论未来几年的发展计划。
作为一家玩具制造商,这家丹麦公司的传统在很大程度上与它如何让不同年龄段、不同兴趣爱好和不同经验水平的人都能参与游戏有关。米汉解释说,太空主题可以面向三类受众:讲故事的人,他们大多是对这一主题着迷的孩子;爱好者,他们有兴趣了解这一领域;其他受众,他们通常对太空的一切事物,包括其艺术方面都很感兴趣。
“它们的另一个优势是,既能吸引幼儿,也能用复杂的作品吸引青少年或成年人。因此,它们与你一起成长。”图特说。
这种细化的方法也适用于乐高如何为产品和设计定价,以及如何为其新兴的成人粉丝群推销套装,确保每个人都能找到适合自己的玩具。但有一点是毋庸置疑的:无论动机如何,公司都尽量不淡化细节,原因是这会赋予乐高玩具个性。
戈尔丁说,乐高迷“确实注意到了”公司添加的小元素,因为它们“带来了更多兴奋感”。
她说:"它远不止是一个玩具,原因是这是一种身临其境的体验。”(财富中文网)
译者:中慧言-王芳
Opening a Lego set can feel equal parts overwhelming and exciting. With numerous bricks and tiny details laced into each element found in a box, the eagerness to build brick castles, rocket ships, city skylines, and more has attracted kids in droves for 92 years.
In 2024, few companies have been able to replicate Lego’s success. Its toys span generations, from adult hobbyists reconnecting with their favorite toys to the next generation.
Since its humble beginnings in 1932 as no more than a carpenter’s passion project, Lego toys have become an indispensable part of childhood. Name the topic, and there’s likely a set for it, whether architecture, anime, racing, or jazz music.
Over the decades, Lego could very well have been replaced by more addictive and appealing electronic gadgets. But that wasn’t the case—if anything, things couldn’t be better for the family-owned Danish company. It outperformed the toy market with record sales in 2023, with a 2% revenue growth, notching DKK 66 billion ($9.7 billion) against a 7% decline in the broader industry.
What, then, is Lego’s secret sauce to keep kids (and, more recently, adults) hooked to its colorful bricks?
Fortune takes an exclusive look behind the scenes of Lego’s product development and the secret to keeping the iconic brand relevant.
One of Lego’s long-standing themes—space—illustrates what makes its approach unique and helps it stand the test of time. Space was one of the company’s three official categories within which it developed toys (“castle” and “city” were the others) dating back to the 1970s. It was meant to represent the mysteries of the future, much like castles did for the past. Space’s popularity with kids has endured through the years as it has captured kids’ imaginations as a realm of endless opportunities.
“Lego-building is a passion in its own right,” Julia Goldin, Lego’s chief product and marketing officer, told Fortune in an interview.
Listening to kids, for kids
Lego realized early on that there was no proxy to understanding what kids want without hearing from them directly. Goldin said the company made this deliberate decision about 10 years ago, and it’s helped the company change how it pursued toy-making.
“What makes a Lego set unique is, first and foremost, really understanding the audience,” Goldin said. “Not just understanding what will be of interest for them, but what are the right dynamics of the experience.”
Julia Goldin is Lego’s chief product and marketing officer.
The quality of Lego’s bricks is another factor that sets it apart, as sets can get passed from one generation to the next, according to Frédérique Tutt, global toy industry advisor at market research firm Circana. Unlike mindless games, parents think their kids could gain something good from Lego toys, whether that’s engineering abilities or using their creativity.
“When parents buy Lego for their child, they think it’s going to help them build their brain,” Tutt told Fortune. “They [Lego] try to develop products for anyone and everyone.”
Turning an idea into reality
As a long-time toy maker, Lego has developed a well-oiled machine to help it constantly generate new ideas. The company does a “boost week” once a year—think of it like a rapid brainstorming session typically associated with startups that spur new concepts. Designers come up with fresh ideas or work on existing ones, giving them creative freedom outside their day-to-day schedules. There isn’t a checklist of what needs to be achieved, although the goal is to see what can be turned into a potential Lego set, said Daniel Meehan, one of the brick company’s creative leads.
The next step is to figure out how “decodable” the models are, including finding elements that tell stories and make them easier to play with, like Lego astronauts or purple collectible crystals.
In addition to milking ideas from the company’s designated toy developers, the company hears directly from its audience.
“We play-test stuff as well with kids extensively,” Meehan said.
The company brings kids together across the world, from Germany to China, to see what they want more of. That process yielded one of the critical elements we see in Lego’s space-themed sets today, said Meehan, who is spearheading the company’s recent space campaign.
During one of its space “DIY tests,” one of the kids was flying around a vehicle with wheels, collecting aliens along the way—both of which weren’t part of the initial set’s design.
“We’re very practical, we’re adults … but in the eyes of kids, it was a perfect space flying vehicle. But there was one complaint: he [the kid] said we need more aliens. And we actually did put more aliens in the box as a result of that one kid,” Meehan said.
The addition of aliens to Lego sets, such as in a Lego space station, adds more layers to what would otherwise be a straightforward set and also marks a common thread that ties sets from other categories together. For instance, Lego aliens can also be found in the space science lab and rover sets. The little green creatures were deliberately designed to look alike as a cue to Lego builders, Meehan tells Fortune.
Lego’s quality and complexity can make its products expensive—sometimes pricier than the latest iPhone. That’s especially true of products pulled out of the market, making them rare. The novelty of its products has made them a collector’s dream and even the object of $100,000 heists in the U.S. The company says it offers sets across different price points so no one feels priced out. Its most simplified products can cost single-digit dollars, just as its 7,500-piece Millennium Falcon set could cost about $960.
For the love of detail
To be sure, Lego’s care for quality and detail isn’t a new phenomenon. The company’s founder, Ole Kirk Kristiansen, imbibed it strictly to his son, who once tried using two instead of three coats of paint to hasten an order and was reprimanded.
The company’s penchant for detail applies not just to its space creations or toy development process but also to its business. Goldin, for instance, straddles meetings that look at the company’s present performance while also discussing the pipeline for the next few years.
So much of the Danish company’s legacy as a toy maker is linked to how it makes play accessible across age groups, interests, and experience levels. The theme of space, Meehan explains, can be aimed at three types of audiences: storytellers, who are mostly kids with a fascination for the subject; enthusiasts, who have an interest in learning about the field; and others, who are generally drawn to all things space, including its artistic side.
“Another strength they have is they appeal to the young children as well as the teenagers or adults with intricate pieces. So, they grow with you,” Tutt said.
The granular approach also applies to how Lego prices products and designs, and markets sets for its up-and-coming adult fanbase, ensuring there’s a toy for everyone. But one thing is sure: irrespective of the motivations, the company tries not to dial down on details because that gives Lego toys their character.
Goldin says Lego fans “really notice” the little elements it adds, as they “bring a lot of excitement.”
“It’s much more than a toy because it’s a very immersive experience,” she said.