韶华易逝。尽管多年来表现强劲,但自2009年以来,个人奢侈品市场今年首次出现放缓迹象。贝恩公司(Bain & Company)最新发布的年度奢侈品报告警告称,目前已有5000万奢侈品消费者要么已经停止购买名牌包、围巾、手表等产品,要么已经被过高的价格拒之门外。
贝恩公司预测,到年底时,仅有三分之一的奢侈品牌能够实现正增长,这一比例较去年的三分之二有所下降。
展望未来,该报告指出,为了生存下去,奢侈品牌需要重新评估自身的价值主张,尤其是针对Z世代消费者,并不断满足他们日益增长的期望。
至于如何做?专注于奢侈品零售的股票分析师玛丽·德里斯科尔(Marie Driscoll)告诉《财富》,重塑是关键。
德里斯科尔说:“回归本质,让产品更能激发灵感,让购物体验更妙不可言。你需要不断从全新视角出发,满足消费者需求,给他们带来惊喜和愉悦。”
德里斯科尔补充说:“再美味的圣代冰淇淋吃到第五个也会变得索然无味。”
违背对购物者的承诺
德里斯科尔说,在某种程度上,品牌违背了对消费者的承诺。
德里斯科尔补充说:“自2019年以来,奢侈品的价格一直在大幅上涨,但其创新、服务、质量或吸引力却没有相应提升。今年,消费者受到了真正的冲击,我们充分感受到了这种影响。”
这或许可以解释为何包括路威酩轩集团(LVMH,旗下拥有迪奥和路易威登)、博柏利(Burberry)和开云集团(Kering,旗下拥有圣罗兰和古驰)在内的奢侈品巨头今年未能实现营收目标。事实上,路威酩轩集团在2023年9月就被司美格鲁肽注射液诺和泰(Ozempic)的制造商诺和诺德(Novo Nordisk)取代,成为欧洲市值最高的公司。
消费者不仅因高端品牌令人咋舌的价格而望而却步,而且他们的薪资水平也难以跟上这些产品价格的涨幅。因此,消费者对这些高端品牌的产品可能越来越不感兴趣。
某些品牌所面临的挑战比其他品牌更为严峻。迈克·高仕(Michael Kors)是同名品牌的创始人,他在今年9月的纽约时装周上表示,他正努力应对“品牌疲劳”,并将此作为品牌营收同比下降14%的原因之一。他还将原因归咎于快时尚和社交媒体上的网红对潮流的反应速度要快得多。
零售业分析师希塔·赫尔佐格(Hitha Herzog)告诉《财富》杂志:“奢侈品消费者追求的是稀缺性、独特性、定制化、精致度以及专属性。虽然部分奢侈品牌提供基本的定制服务,但绝大多数奢侈品牌都无法为VIP客户制作独一无二的单品,或者创造一些让追求高品质生活的客户努力争取最终拥有的珍品。”
但有一个重要的例外:爱马仕(Hermés)。尽管许多同行品牌举步维艰,但爱马仕今年业绩增长迅猛。赫尔佐格说,这在很大程度上要归功于柏金包,因为这款手袋“在顾客与店家商讨购买之前,必须经历漫长的等待时间、满足一定的要求,并达到一定的消费金额基准”。赫尔佐格说,这种独有性“创造了一种拥有稀有物品的神秘感,当你看到价格标签时,就会觉得它物有所值”。
中国效应
自2000年以来,中国一直是全球奢侈品市场增长的主要推动力,直到疫情爆发。德里斯科尔说:“全球奢侈品的增长得益于中国中产阶级、追求高品质生活阶层和百万富翁人群的增长。”
奢侈品行业的领军企业路威酩轩集团上个月公布收入下降3%,这在很大程度上可以归因于通货膨胀对消费者行为的持续影响,尤其是在至关重要的中国市场。就开云集团而言,该公司上个月的营收同比下降了15%。
贝恩公司表示,中国市场消费锐减是由于“消费者信心不足”,这一观点并非贝恩公司独有。
波士顿咨询公司(BCG)的奢侈品业务合伙人尼古拉斯·利纳斯-卡里佐萨(Nicolas Llinas-Carrizosa)告诉《财富》杂志,从全球来看,当前的经济环境使许多追求高品质生活的购物者在消费方面更为保守。“他们要么优先考虑金融投资,要么优先考虑他们认为更重要的其他类别的支出。”
贝恩公司表示,总而言之,整个奢侈品行业在2024年全年将下降2%。
但这并不意味着消费者完全停止消费;旅游、高级葡萄酒和餐饮以及汽车行业今年都出现了温和增长。
此外,中国、欧洲、美国,尤其是日本,仍有望在2025年底实现“逐步复苏”——在日本,购物者因有利汇率而成为幸运受益者。(财富中文网)
译者:中慧言-王芳
韶华易逝。尽管多年来表现强劲,但自2009年以来,个人奢侈品市场今年首次出现放缓迹象。贝恩公司(Bain & Company)最新发布的年度奢侈品报告警告称,目前已有5000万奢侈品消费者要么已经停止购买名牌包、围巾、手表等产品,要么已经被过高的价格拒之门外。
贝恩公司预测,到年底时,仅有三分之一的奢侈品牌能够实现正增长,这一比例较去年的三分之二有所下降。
展望未来,该报告指出,为了生存下去,奢侈品牌需要重新评估自身的价值主张,尤其是针对Z世代消费者,并不断满足他们日益增长的期望。
至于如何做?专注于奢侈品零售的股票分析师玛丽·德里斯科尔(Marie Driscoll)告诉《财富》,重塑是关键。
德里斯科尔说:“回归本质,让产品更能激发灵感,让购物体验更妙不可言。你需要不断从全新视角出发,满足消费者需求,给他们带来惊喜和愉悦。”
德里斯科尔补充说:“再美味的圣代冰淇淋吃到第五个也会变得索然无味。”
违背对购物者的承诺
德里斯科尔说,在某种程度上,品牌违背了对消费者的承诺。
德里斯科尔补充说:“自2019年以来,奢侈品的价格一直在大幅上涨,但其创新、服务、质量或吸引力却没有相应提升。今年,消费者受到了真正的冲击,我们充分感受到了这种影响。”
这或许可以解释为何包括路威酩轩集团(LVMH,旗下拥有迪奥和路易威登)、博柏利(Burberry)和开云集团(Kering,旗下拥有圣罗兰和古驰)在内的奢侈品巨头今年未能实现营收目标。事实上,路威酩轩集团在2023年9月就被司美格鲁肽注射液诺和泰(Ozempic)的制造商诺和诺德(Novo Nordisk)取代,成为欧洲市值最高的公司。
消费者不仅因高端品牌令人咋舌的价格而望而却步,而且他们的薪资水平也难以跟上这些产品价格的涨幅。因此,消费者对这些高端品牌的产品可能越来越不感兴趣。
某些品牌所面临的挑战比其他品牌更为严峻。迈克·高仕(Michael Kors)是同名品牌的创始人,他在今年9月的纽约时装周上表示,他正努力应对“品牌疲劳”,并将此作为品牌营收同比下降14%的原因之一。他还将原因归咎于快时尚和社交媒体上的网红对潮流的反应速度要快得多。
零售业分析师希塔·赫尔佐格(Hitha Herzog)告诉《财富》杂志:“奢侈品消费者追求的是稀缺性、独特性、定制化、精致度以及专属性。虽然部分奢侈品牌提供基本的定制服务,但绝大多数奢侈品牌都无法为VIP客户制作独一无二的单品,或者创造一些让追求高品质生活的客户努力争取最终拥有的珍品。”
但有一个重要的例外:爱马仕(Hermés)。尽管许多同行品牌举步维艰,但爱马仕今年业绩增长迅猛。赫尔佐格说,这在很大程度上要归功于柏金包,因为这款手袋“在顾客与店家商讨购买之前,必须经历漫长的等待时间、满足一定的要求,并达到一定的消费金额基准”。赫尔佐格说,这种独有性“创造了一种拥有稀有物品的神秘感,当你看到价格标签时,就会觉得它物有所值”。
中国效应
自2000年以来,中国一直是全球奢侈品市场增长的主要推动力,直到疫情爆发。德里斯科尔说:“全球奢侈品的增长得益于中国中产阶级、追求高品质生活阶层和百万富翁人群的增长。”
奢侈品行业的领军企业路威酩轩集团上个月公布收入下降3%,这在很大程度上可以归因于通货膨胀对消费者行为的持续影响,尤其是在至关重要的中国市场。就开云集团而言,该公司上个月的营收同比下降了15%。
贝恩公司表示,中国市场消费锐减是由于“消费者信心不足”,这一观点并非贝恩公司独有。
波士顿咨询公司(BCG)的奢侈品业务合伙人尼古拉斯·利纳斯-卡里佐萨(Nicolas Llinas-Carrizosa)告诉《财富》杂志,从全球来看,当前的经济环境使许多追求高品质生活的购物者在消费方面更为保守。“他们要么优先考虑金融投资,要么优先考虑他们认为更重要的其他类别的支出。”
贝恩公司表示,总而言之,整个奢侈品行业在2024年全年将下降2%。
但这并不意味着消费者完全停止消费;旅游、高级葡萄酒和餐饮以及汽车行业今年都出现了温和增长。
此外,中国、欧洲、美国,尤其是日本,仍有望在2025年底实现“逐步复苏”——在日本,购物者因有利汇率而成为幸运受益者。(财富中文网)
译者:中慧言-王芳
Nothing gold can stay. Despite years of strong performance, the market for personal luxury goods is set to slow down this year for the first time since the 2009 Great Recession. Now, 50 million luxury consumers have either ditched buying designer bags, scarves, watches, and more—or have been priced out, Bain & Company’s new annual luxury report warns.
Only a third of luxury brands will end the year with positive growth, Bain posited, down from two-thirds last year.
Looking ahead, it said that to stay alive, brands need to reevaluate their value proposition—mainly for Gen Zers—and keep meeting their growing expectations.
As for how? Marie Driscoll, an equity analyst focused on luxury retail, told Fortune that reinvention is key.
“Get back to books, make products more inspirational, make the shopping experience marvelous,” Driscoll said. “You need to constantly meet consumers at a new angle and surprise and delight them.”
“A fabulous ice cream sundae is boring by the time you have it the fifth time,” Driscoll added.
Broken promises to shoppers
On some level, brands have broken their promises to consumers, Driscoll said.
“Since 2019, there’s been a high price increase across luxury without a corresponding increase in innovation, service, quality, or appeal that a luxury brand should provide,” Driscoll added. “This year, that really hit consumers, and we felt the full impact.”
It perhaps explains why the luxury powerhouses, including LVMH (which owns Dior and Louis Vuitton), Burberry, and Kering (owner of YSL and Gucci), missed revenue targets this year. In fact, LVMH was dethroned as Europe’s most valuable company in September 2023 by Novo Nordisk, the maker of Ozempic.
Customers—beyond being hamstrung by eye-popping prices with which their salaries rarely keep pace—are likely growing unimpressed by the products these high-end brands have to offer.
Some more than others. Michael Kors, founder of his namesake brand, said during New York Fashion Week in September that he’s struggling with “brand fatigue” in an effort to explain 14% year-over-year revenue drops, pointing his finger at fast fashion and social media influencers keeping up with trends much, much faster.
“The luxury consumer wants something that is rare, unique, bespoke, beautiful and specifically theirs,” Hitha Herzog, a retail analyst, told Fortune. “While some luxury brands offer basic customization, almost all luxury brands have no way to make one-off pieces for their VIP clients, or create something so aspirational customers can strive to eventually own.”
One major exception: Hermés, which has skyrocketed in growth this year while its industry peers have struggled. Herzog said this is largely thanks to its Birkin bag, which amasses “long waitlists and requirements and benchmarks of how much money a customer spends before they can talk to the store about purchasing a bag.” That exclusivity, Herzog said, “creates a mystique around owning something rare, and gives it a sense of worth when you look at the price tag.”
The China effect
China had been propelling luxury growth since 2000 all the way until the pandemic. “Luxury growth globally benefited from the growth of the Chinese middle class, the aspirational class, and the people that became millionaires,” Driscoll said.
LVMH, a bellwether for the larger luxury space, posted a 3% revenue drop last month, due in large part to the continued impacts of inflation on consumer behavior—especially in the crucial Chinese market. For its part, Kering reported a 15% year-over-year decline last month.
Bain said the sharp decrease in spending in China is due to “lackluster consumer confidence”—and they’re not alone.
Globally, the current economic environment has made many “aspirational” shoppers more conservative in their spending, Nicolas Llinas-Carrizosa, a BCG partner focused on luxury, told Fortune. “They’re prioritizing either financial investments or prioritizing spending in other categories they deem more important to them.”
All told, the entire luxury sector is set to drop by 2% over the 2024 full-year period, Bain said.
But that doesn’t mean consumers are pausing their spending altogether; the travel, fine wine and dining, and auto sectors both reported modest growth this year.
Plus a “gradual recovery” in late 2025 is nonetheless still likely in China, Europe, the U.S. and especially Japan—where shoppers are the lucky beneficiary of favorable currency exchange rates.