从创立以来,沃尔玛一直是顾客买物美价廉商品的首选。如今,这家以低价闻名的零售商吸引了新人群:年收入超过10万美元的顾客。
全球最大零售商沃尔玛三季度业绩非常亮眼,首席财务官认为一定程度上归功于新客户群推动。销售额接近1700亿美元,店内销售额增长5.3%,客流量增长3%,不过最大变化在于电商销售额,增长了22%。
“本季度业绩非常强劲,”沃尔玛首席财务官约翰·戴维·雷尼告诉雅虎财经(Yahoo Finance)。他补充说,公司所有品类以及各收入群体都有所增长。雷尼表示,约75%的份额增长来自年收入超过10万美元的家庭,而这些人通常去亚马逊和塔吉特(Target)购物。
沃尔玛一位发言人告诉《财富》杂志,沃尔玛在两方面“有利于吸引高收入顾客”。一是方便;发言人表示,沃尔玛为顾客提供送货和自取选项,“其他零售商没有”。沃尔玛另一点优势是增加了商品数量,“吸引了以前未曾光顾的顾客。”
这是沃尔玛首席执行官董明伦上一季度曾重点提及的趋势之延续。
“我们还发现各收入群体的参与度提升,高收入家庭继续占利润大部分,中低收入家庭的份额也有所增长,”8月沃尔玛电话财报会议上董明伦表示。
沃尔玛掌握“平替”技巧
长期以来沃尔玛一直以超低价闻名,如今成了顾客买“平替”的天堂。平替本质上就是昂贵产品的廉价版本,看起来几乎一模一样。在质量上有些平替无法媲美奢侈品牌,胜在价格低廉,而且不会牺牲太多的舒适度。
“沃尔玛的转变不仅仅是降价,还重新定义了‘价值’,确保质量能让富裕顾客接受,”零散CMO服务公司RiseOpp创始人兼总裁卡维·瓦赫达特告诉《财富》杂志。沃尔玛的产品既高端,又具有标志性的价廉物美,让高收入购物者可以坦然地说‘我在沃尔玛买的’。”
该发言人表示,公司观察到顾客在沃尔玛购物不仅在“社会上可接受”,还会挺自豪。
“不管预算多少,在沃尔玛都能买到东西,”沃尔玛发言人表示,“端上餐桌的食物,穿上身的衣服还是化妆品,沃尔玛的顾客都会感觉非常自豪。”
在平替领域,沃尔玛最成功的是家居用品。社交媒体网红经常分享在沃尔玛的发现,有些看起来跟Pottery Barn和Crate&Barrel等知名品牌的产品几乎一模一样。以Edgewood Chair为例,在Pottery Barn零售价高达1049美元。一位TikTok用户分享说,在沃尔玛只要花139美元就能买到非常相似的产品。
沃尔玛很多RN与Pottery Barn平替。太多便宜的家居装饰了。
“为了吸引更富有的顾客,沃尔玛推出了一些高端产品线,比如全新高端家居品牌Bettergoods,”营销自动平台Omnisend的高级电商专家格雷格·扎科维奇告诉《财富》杂志。在Bettergoods顾客能发现更多大牌平替。“近年来,沃尔玛还斥巨资改造店铺,升级照明,更突出货架上的高端产品。”
沃尔玛发言人补充称,公司服装领域也很成功,并强调了沃尔玛与时装设计师布兰登·麦克斯韦尔的合作。沃尔玛零售价约 60 美元的 Scoop 夹克和大衣就深受欢迎。其实都是售价高达数千美元的Max Mara平替。
“这些商品看起来非常不错,而且价格非常、非常合理,”沃尔玛发言人表示。
沃尔玛是否逐渐超越塔吉特?
沃尔玛和塔吉特都以超级商场闻名,从服装到杂货再到家居用品什么都能买到。不过塔吉特顾客富裕程度稍高,价格也比沃尔玛贵一点。
现在前往沃尔玛年收入超过10万美元的顾客人数不断增加,就引出了一个问题,即如何与塔吉特区分,以及塔吉特是否应该担心。
“尽管沃尔玛吸引较富裕的顾客效果显著,并不一定会超越塔吉特,”扎科维奇表示,“沃尔玛的核心业务仍然在低收入家庭,除非彻底改变战略,否则情况应该不会有太大变化。”
此外,专家表示,沃尔玛在低价方面的特色仍然足够与塔吉特区分,尤其是在通货膨胀时期。
瓦赫达特表示,沃尔玛成功吸引富人是“经济焦虑和战略转型的完美风暴”。“意思是富人也开始考虑‘精明消费’时,沃尔玛扩大的产品线成了既实用又让人惊喜的理想选择。”
当然,塔吉特在财务方面也表现良好,受几个品类提振,二季度销售额增长了2%。11月20日,塔吉特公布了第三季度业绩。
“我们还发现可选品类的趋势也在改善,最明显的是服装,美容领域也持续走强,” 塔吉特董事长兼首席执行官布莱恩·康奈尔宣布二季度业绩的声明中表示。
零售和电商专家也表示,在服装和美容等领域,塔吉特表现优于沃尔玛。
“为吸引注重时尚的顾客,塔吉特在打造时髦高品质服装方面投入了大量资金。沃尔玛的服装部门虽然不断进步,目前还达不到直接竞争的水平,”Founders PR创始人马里奥·萨尔塞诺告诉《财富》杂志。
塔吉特并未立即回应《财富》杂志的置评请求。(财富中文网)
译者:梁宇
审校:夏林
从创立以来,沃尔玛一直是顾客买物美价廉商品的首选。如今,这家以低价闻名的零售商吸引了新人群:年收入超过10万美元的顾客。
全球最大零售商沃尔玛三季度业绩非常亮眼,首席财务官认为一定程度上归功于新客户群推动。销售额接近1700亿美元,店内销售额增长5.3%,客流量增长3%,不过最大变化在于电商销售额,增长了22%。
“本季度业绩非常强劲,”沃尔玛首席财务官约翰·戴维·雷尼告诉雅虎财经(Yahoo Finance)。他补充说,公司所有品类以及各收入群体都有所增长。雷尼表示,约75%的份额增长来自年收入超过10万美元的家庭,而这些人通常去亚马逊和塔吉特(Target)购物。
沃尔玛一位发言人告诉《财富》杂志,沃尔玛在两方面“有利于吸引高收入顾客”。一是方便;发言人表示,沃尔玛为顾客提供送货和自取选项,“其他零售商没有”。沃尔玛另一点优势是增加了商品数量,“吸引了以前未曾光顾的顾客。”
这是沃尔玛首席执行官董明伦上一季度曾重点提及的趋势之延续。
“我们还发现各收入群体的参与度提升,高收入家庭继续占利润大部分,中低收入家庭的份额也有所增长,”8月沃尔玛电话财报会议上董明伦表示。
沃尔玛掌握“平替”技巧
长期以来沃尔玛一直以超低价闻名,如今成了顾客买“平替”的天堂。平替本质上就是昂贵产品的廉价版本,看起来几乎一模一样。在质量上有些平替无法媲美奢侈品牌,胜在价格低廉,而且不会牺牲太多的舒适度。
“沃尔玛的转变不仅仅是降价,还重新定义了‘价值’,确保质量能让富裕顾客接受,”零散CMO服务公司RiseOpp创始人兼总裁卡维·瓦赫达特告诉《财富》杂志。沃尔玛的产品既高端,又具有标志性的价廉物美,让高收入购物者可以坦然地说‘我在沃尔玛买的’。”
该发言人表示,公司观察到顾客在沃尔玛购物不仅在“社会上可接受”,还会挺自豪。
“不管预算多少,在沃尔玛都能买到东西,”沃尔玛发言人表示,“端上餐桌的食物,穿上身的衣服还是化妆品,沃尔玛的顾客都会感觉非常自豪。”
在平替领域,沃尔玛最成功的是家居用品。社交媒体网红经常分享在沃尔玛的发现,有些看起来跟Pottery Barn和Crate&Barrel等知名品牌的产品几乎一模一样。以Edgewood Chair为例,在Pottery Barn零售价高达1049美元。一位TikTok用户分享说,在沃尔玛只要花139美元就能买到非常相似的产品。
沃尔玛很多RN与Pottery Barn平替。太多便宜的家居装饰了。
“为了吸引更富有的顾客,沃尔玛推出了一些高端产品线,比如全新高端家居品牌Bettergoods,”营销自动平台Omnisend的高级电商专家格雷格·扎科维奇告诉《财富》杂志。在Bettergoods顾客能发现更多大牌平替。“近年来,沃尔玛还斥巨资改造店铺,升级照明,更突出货架上的高端产品。”
沃尔玛发言人补充称,公司服装领域也很成功,并强调了沃尔玛与时装设计师布兰登·麦克斯韦尔的合作。沃尔玛零售价约 60 美元的 Scoop 夹克和大衣就深受欢迎。其实都是售价高达数千美元的Max Mara平替。
“这些商品看起来非常不错,而且价格非常、非常合理,”沃尔玛发言人表示。
沃尔玛是否逐渐超越塔吉特?
沃尔玛和塔吉特都以超级商场闻名,从服装到杂货再到家居用品什么都能买到。不过塔吉特顾客富裕程度稍高,价格也比沃尔玛贵一点。
现在前往沃尔玛年收入超过10万美元的顾客人数不断增加,就引出了一个问题,即如何与塔吉特区分,以及塔吉特是否应该担心。
“尽管沃尔玛吸引较富裕的顾客效果显著,并不一定会超越塔吉特,”扎科维奇表示,“沃尔玛的核心业务仍然在低收入家庭,除非彻底改变战略,否则情况应该不会有太大变化。”
此外,专家表示,沃尔玛在低价方面的特色仍然足够与塔吉特区分,尤其是在通货膨胀时期。
瓦赫达特表示,沃尔玛成功吸引富人是“经济焦虑和战略转型的完美风暴”。“意思是富人也开始考虑‘精明消费’时,沃尔玛扩大的产品线成了既实用又让人惊喜的理想选择。”
当然,塔吉特在财务方面也表现良好,受几个品类提振,二季度销售额增长了2%。11月20日,塔吉特公布了第三季度业绩。
“我们还发现可选品类的趋势也在改善,最明显的是服装,美容领域也持续走强,” 塔吉特董事长兼首席执行官布莱恩·康奈尔宣布二季度业绩的声明中表示。
零售和电商专家也表示,在服装和美容等领域,塔吉特表现优于沃尔玛。
“为吸引注重时尚的顾客,塔吉特在打造时髦高品质服装方面投入了大量资金。沃尔玛的服装部门虽然不断进步,目前还达不到直接竞争的水平,”Founders PR创始人马里奥·萨尔塞诺告诉《财富》杂志。
塔吉特并未立即回应《财富》杂志的置评请求。(财富中文网)
译者:梁宇
审校:夏林
Since its inception, Walmart has been a beacon for the bargain shopper. But now the retailer known for its low prices is appealing to a new demographic: customers who make more than $100,000 per year.
Walmart, the world’s largest retailer, reported a strong third quarter—and its chief financial officer in part credits this new customer base for the boost. Sales came in just under $170 billion, in-store sales increased 5.3%, foot traffic jumped 3%—but the big difference was in e-commerce sales, which leapt 22%.
“We had a really strong quarter,” Walmart CFO John David Rainey told Yahoo Finance, adding the company saw gains in all product categories and income cohorts. About 75% of its share gains came from households making more than $100,000 per year, Rainey said, a demographic typically associated with shopping at Amazon and Target.
Walmart notes two aspects of the company that are “helping create that intrinsic pull” from higher-income customers, a spokesperson told Fortune. One is convenience; as Walmart offers delivery and pick-up options for customers “in just a way no other retailer” does, the spokesperson said. Another boon for Walmart has been increasing the number of items it offers for sale, the spokesperson said, which “bring in customers that may have not shopped us before.”
This is a continuation of a trend Walmart CEO Doug McMillon highlighted last quarter.
“We’re also seeing higher engagement across income cohorts, with upper-income households continuing to account for the majority of gains, even while we grow sales and share among middle- and lower-income households,” McMillon said in Walmart’s earnings call in August.
Walmart has mastered the dupe
While Walmart has long been heralded for its super-low prices, it’s also become a haven for “dupe” shoppers. Dupes are essentially just cheaper versions of expensive products that appear to be nearly identical. Some dupes don’t live up to the quality of aspirational or luxury brands, but others get the job done at a lower price point without sacrificing too much comfort.
“Walmart’s shift isn’t just about cheaper prices; it’s about redefining ‘value’ to include quality that wealthier customers can’t ignore,” Kaveh Vahdat, founder and president of fractional CMO services company RiseOpp, told Fortune. They’ve blended premium products with their hallmark affordability, making it socially acceptable for higher-income shoppers to say, ‘I got this at Walmart.’”
Even more than being “socially acceptable” to shop at Walmart, the spokesperson said the company has observed customers being proud to have shopped at the discount retailer.
“No matter what your budget may be, we have something to offer,” the Walmart spokesperson said. “That can make people feel really proud of what they’re putting on their table food wise, or wearing apparel wise, or the makeup that they’re buying, from a beauty perspective.”
Some of what Walmart has done best in the world of dupes are home goods. Social media influencers share their best finds at the discount retailer that look nearly identical to aspirational brands like Pottery Barn and Crate & Barrel. Take the Edgewood Chair, for example, which retails at Pottery Barn for a whopping $1,049. At Walmart, you can snag a lookalike for just $139, one TikTok user shared.
@everydayshortcuts
Walmart is 🔥 RN with the Pottery Barn dupes. So much affordable home decor for less. #walmartfinds #walmarthaul #affordablehome #cometowalmartwithme #walmartvlog #walmartshopping #potterybarndupes #affordablehomedecor #walmartdupes #lookforless #budgethomedecor #walmartshopping #walmartshopwithme
@everydayshortcuts
“To attract wealthier clients, Walmart also introduced some premium product lines, such as their new premium home brand Bettergoods,” Greg Zakowicz, a senior e-commerce expert at marketing automation platform Omnisend, told Fortune. Bettergoods is where customers find many of the dupes of more expensive brands. “In recent years they’ve also invested heavily into remodeling their stores, upgrading lighting, and putting more of an emphasis on high-end products on their shelves.”
The Walmart spokesperson added that the company’s apparel department has also been successful, highlighting Walmart’s collaboration with fashion designer Brandon Maxwell. One specific example of a popular Walmart dupe has been the Scoop jackets and coats, which retail for about $60. They’re dupes of Max Mara apparel, which sell for thousands of dollars.
“These items look pretty incredible, and they’re really, really well priced,” the Walmart spokesperson said.
Is Walmart edging out Target?
Walmart and Target are both known for their superstore appeal, where you can buy anything from clothing to groceries to home goods. But Target typically appeals to a slightly wealthier demographic, with its prices a little more expensive than Walmart.
But now that Walmart has seen a growing shopper demographic of people who make more than $100,000 per year, it begs the question of how it’s differentiating itself from Target—and whether Target should be worried.
“While Walmart has made significant gains among wealthier shoppers, it is not necessarily edging out Target,” Zakowicz said. “Walmart’s core business still lies in low-income households, so unless they change their strategy entirely—this shouldn’t change.”
Plus, experts said Walmart’s appeal of low prices is still enough to differentiate it from Target, especially in an inflationary period.
Walmart succeeding with the wealthy is the “perfect storm of economic anxiety and strategic transformation,” Vahdat said. “When even the affluent want ‘smart spending,’ Walmart’s expanded offerings position it as both practical and surprisingly desirable.”
To be sure, Target is also performing well financially, seeing second-quarter sales grow 2%, and is expected to report third-quarter results on Wednesday, thanks to growth in a couple sales categories.
“We also saw improving trends across our discretionary categories, most notably in apparel, and we’re seeing continued strength in beauty,” Brian Cornell, chair and CEO of Target Corp. said in a statement announcing the company’s second-quarter earnings.
Retail and e-commerce experts also said these are the categories where Target outperforms Walmart, including apparel and beauty.
“Target has invested heavily in creating stylish, high-quality apparel that appeals to fashion-conscious shoppers, whereas Walmart’s clothing section, while improving, isn’t yet a direct competitor,” Mario Sarceno, founder of Founders PR, told Fortune.
Target didn’t immediately respond to a request for comment from Fortune.