2025年2月10日,一位顾客在新加坡星展银行分行使用自动取款机。图片来源:SUHAIMI ABDULLAH—BLOOMBERG VIA GETTY IMAGES
星展银行(DBS)计划未来三年裁员4000人,即将离任的首席执行官高博德认为,人工智能可以完成人类员工的工作职责。
据《印度报业托拉斯》(Press Trust of India)报道,高博德是在印度一场IT活动上透露的该计划。他指出,人工智能跟以往接触过的其他技术都不一样。
“我当了15年首席执行官,这是第一次为创造就业机会发愁。我在努力思考如何重新调配人员创造新岗位,”不过高博德提到,将在人工智能领域新增1000个岗位。
星展银行一位发言人告诉《财富》杂志,预计未来三年受人工智能影响,不会再续聘4000名从事特定工作的临时或合同员工。因此星展银行预计,随着合同到期不再续签,裁员主要通过“自然减员”实现。
根据该行最新季度报告,截至2024年底该行有41,354名员工。合同工或临时工约8000至9000名,星展银行发言人随后澄清,合同工或临时工并未计入正式员工总数。此次裁员不会影响正式员工。
星展银行还告诉《财富》杂志,正向员工加大投资,确保具有“适应未来的能力”。约1.3万名员工被纳入“提升技能或再培训”计划,超过1万名员工已开始接受人工智能和数据分析等技能培训。
2022年ChatGPT发布之后,分析师就警告称生成式人工智能可能让不少白领工作面临被自动化取代的风险。
研究表明,随着后台岗位、客户服务和合规工作逐渐自动化,银行业可能因人工智能广泛应用成为岗位流失重灾区。1月彭博行业研究(Bloomberg Intelligence)发布的报告中指出,未来三到五年内全球银行可能裁撤多达20万个岗位。
星展银行是东南亚收入规模最大的银行,在《财富》东南亚500强中排名第10位。星展也是新加坡三大银行中首家明确提到人工智能对员工人数影响的银行。
星展下一任首席执行官怎么看人工智能
高博德从2009年以来一直担任首席执行官,3月底将卸任。接任者是副首席执行官兼机构银行业务主管陈淑珊。
去年7月举办的《财富》新加坡人工智能头脑风暴大会上,陈淑珊表示,“首要任务”是让大家都接受人工智能,鼓励员工主动掌握新技术。“员工掌控模型,员工掌控反馈循环,员工获得结果,”她说。陈淑珊还解释了人工智能工具如何利用银行的海量数据,帮助银行从业者克服成见,做出更有把握的决策。
“非常期待人工智能帮助我们做得更好、更精准、更有预见性,最终为客户提供更卓越的体验,”陈淑珊在会议期间一次采访中表示。(财富中文网)
译者:梁宇
审校:夏林
星展银行(DBS)计划未来三年裁员4000人,即将离任的首席执行官高博德认为,人工智能可以完成人类员工的工作职责。
据《印度报业托拉斯》(Press Trust of India)报道,高博德是在印度一场IT活动上透露的该计划。他指出,人工智能跟以往接触过的其他技术都不一样。
“我当了15年首席执行官,这是第一次为创造就业机会发愁。我在努力思考如何重新调配人员创造新岗位,”不过高博德提到,将在人工智能领域新增1000个岗位。
星展银行一位发言人告诉《财富》杂志,预计未来三年受人工智能影响,不会再续聘4000名从事特定工作的临时或合同员工。因此星展银行预计,随着合同到期不再续签,裁员主要通过“自然减员”实现。
根据该行最新季度报告,截至2024年底该行有41,354名员工。合同工或临时工约8000至9000名,星展银行发言人随后澄清,合同工或临时工并未计入正式员工总数。此次裁员不会影响正式员工。
星展银行还告诉《财富》杂志,正向员工加大投资,确保具有“适应未来的能力”。约1.3万名员工被纳入“提升技能或再培训”计划,超过1万名员工已开始接受人工智能和数据分析等技能培训。
2022年ChatGPT发布之后,分析师就警告称生成式人工智能可能让不少白领工作面临被自动化取代的风险。
研究表明,随着后台岗位、客户服务和合规工作逐渐自动化,银行业可能因人工智能广泛应用成为岗位流失重灾区。1月彭博行业研究(Bloomberg Intelligence)发布的报告中指出,未来三到五年内全球银行可能裁撤多达20万个岗位。
星展银行是东南亚收入规模最大的银行,在《财富》东南亚500强中排名第10位。星展也是新加坡三大银行中首家明确提到人工智能对员工人数影响的银行。
星展下一任首席执行官怎么看人工智能
高博德从2009年以来一直担任首席执行官,3月底将卸任。接任者是副首席执行官兼机构银行业务主管陈淑珊。
去年7月举办的《财富》新加坡人工智能头脑风暴大会上,陈淑珊表示,“首要任务”是让大家都接受人工智能,鼓励员工主动掌握新技术。“员工掌控模型,员工掌控反馈循环,员工获得结果,”她说。陈淑珊还解释了人工智能工具如何利用银行的海量数据,帮助银行从业者克服成见,做出更有把握的决策。
“非常期待人工智能帮助我们做得更好、更精准、更有预见性,最终为客户提供更卓越的体验,”陈淑珊在会议期间一次采访中表示。(财富中文网)
译者:梁宇
审校:夏林
DBS plans to reduce its headcount by 4,000 over the next three years, with outgoing CEO Piyush Gupta arguing that AI can help take on responsibilities previously carried out by human employees.
Gupta revealed the plan at an IT event in India, according to the Press Trust of India. He noted that AI was unlike any other technology he’d dealt with in the past.
“In my 15 years of being a CEO, for the first time, I’m struggling to create jobs. I’m struggling to say how I will repurpose people to create jobs,” Gupta said, though he added that 1,000 new positions will be added in AI.
A DBS spokesperson told Fortune that over the next three years the bank anticipates that AI could reduce the need to renew about 4,000 temporary or contract staff working on specific projects. As such, the bank expects the reduction will come from “natural attrition” as the roles are completed.
DBS had 41,354 staff at the end of 2024, according to its latest quarterly report. The bank has about 8,000 to 9,000 contract or temporary workers, which a DBS spokesperson later clarified are not included as part of the bank’s headcount. Permanent staff won’t be affected by the job cuts.
The bank also told Fortune it’s investing in its employees to enable them to be “future ready.” Some 13,000 staff have been earmarked for “upskilling or reskilling” and over 10,000 have commenced training on skills such as AI and data.
Since ChatGPT’s release in 2022, analysts have warned that generative AI could put white-collar jobs at risk from automation.
Research suggests that banking could be a key source of job losses from AI, as banks look to automate back office roles, customer service, and compliance. A January report from Bloomberg Intelligence suggests that global banks might cut as many as 200,000 jobs in the next three to five years.
DBS is Southeast Asia’s largest bank by revenue, and ranks No. 10 on Fortune’s Southeast Asia 500. It’s the first of Singapore’s Big Three banks to suggest how AI will affect its headcount.
What DBS’s next CEO thinks about AI
Gupta, who’s served as CEO since 2009, is stepping down from his role at the end of March. He will be replaced by Tan Su Shan, the company’s deputy CEO and group head of institutional banking.
At Fortune Brainstorm AI Singapore last July, Tan said her “number one task” was to get “everyone to drink the Kool-Aid” on AI, and encourage employees to take responsibility for the new technology. “Let them own the model. Let them own the feedback loop. Let them own the outcomes,” she said. Tan also explained how AI tools can leverage the bank’s wealth of data to help bankers overcome inherent biases and make more calculated decisions.
“I’m just excited about how it [AI] can help us be better, sharper, more predictive, and ultimately give our customers a great experience,” Tan said in a side interview during the conference.