Digital media has the power to change the world. Actually mastering this 21st century business (and art) is unbelievably hard, however. That begs the question: The top media companies all know they need to make changes -- but how do they find the right change and execute well? Let's look at this question through the lens of six key players in the digital media revolution.
Apple (AAPL): Transform the rest of our digital experience.
It may seem arrogant to give advice to the one company that has surprised everyone again and again by being light years ahead of the industry -- as well as the consumer. Yet, in a new era of leadership, the most important thing for Apple will be holding on to Jobs' core values and strength. As corporate leaders go, Jobs was always the best change agent on the planet, and he was never willing to accept the status quo. That's why Apple is a perennial leader when it comes to devices and distribution for premium media content like music and movies.
The Apple crew must extend its golden touch to the rest of the digital media device world. It's time to supply the living room with a first-class TV experience; and to seamlessly flow all entertainment between the mobile, iPad, TV, and desktop worlds. AirPlay, iCloud, and AppleTV aren't all the way there yet. Apple's next challenge is to make devices that leap forward and bring entertainment and applications wherever I am, and to know me as one person across all of these environments. To do so -- and to do so well -- will take a huge imagination. And, even without Jobs himself, it's clear that if anyone can do it, it's still Apple.
Facebook: Be everywhere the consumer is.
More than any other company on the Web -- even Apple -- Facebook has changed the nature of digital experiences. It's already established itself as the dominant social operating system for consumer audiences. And yet it has the potential to go much, much farther. If you need more proof, just this month Facebook announced that it will be facilitating the spread of mobile applications, not to mention linking into them -- finally bridging the gap between Web and app. It's invading Apple iOS' and Google Android's territory, providing the cross-application linkages that have always unequivocally been the job of an operating system.
Increasingly, Facebook has the opportunity to wire consumers, applications, data and devices together. But for Facebook to do this, Mark Zuckerberg will need the kind of imagination that Steve Jobs had. Indeed, Zuckerberg will have to imagine a whole new ecosystem, this time one where Facebook facilitates all connectivity. He's proven he can execute already. But can he take on a vision this big?
Google (GOOG): "What got you here won't get you there."
This trademark phrase from Wetpaint COO Rob Grady is particularly apt in Google's case. Google is the undisputed king of finding answers to questions -- as long as they're being asked from desktop and laptop computers. But when it comes to applying its great search strength to mobile environments, tablet devices and communications, Google is still lost. While the Android operating system is clearly one of the winners, it doesn't give Google the essential financial success in mobile that it has on the desktop. Google needs to reinvent itself. It needs to make a bold "burn-the-bridges" move, adopting a Reed Hastings-like philosophy that the company cannot rely on search alone. Only, in Google's case, it's even harder.
Here's why: Hastings had already clearly identified the next wave's product at Netflix (NFLX) -- streaming video over the Internet -- but Google has to find a new vision altogether. This is not to say that Google needs to exit the search market by any means. But, instead, it must reinvent its own search portfolio, the way Intel (INTC) reinvented the microprocessor generation after generation, always allowing its newest chip to put the last one out of business, before the competition did. Indeed, Intel's sustained success was built, in part, on destroying what worked and replacing it with something that worked even better. Google's new vision should surely have three components: mobile, search and social. The good news is that, thanks to Android, Google already has A+ platforms to build on the first two.
But search needs to get beyond the query box, and the mobile device can be more than a phone plus PDA. Google's challenge -- and its opportunity -- is to reinvent it as a completely connected device that is woven into the fabric of daily living. It should know where I am, who I'm with, and what I'm doing -- or at least have some educated guesses. It should make the next interface leap that helps us leave the thumbs behind. And, it should be a digital companion that picks up on environmental cues and helps me live my digital life. Siri has opened our imagination; but Google has amazing voice recognition, algorithmic and platform strength to accomplish these things. Now it sorely needs to understand people. That's the most pressing -- and most problematic -- task for Larry Page and his team in 2012.
